Oracle One-to-One Fulfillment Implementation Guide

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Preface

Introduction

Overview of Oracle One-to-One Fulfillment

Basic Terminology

Templates, Master Documents and Collateral

Cover Letters

E-Business Suite Use of Templates, Master Documents and Collateral

Process Flow

Concepts

Advanced Queuing

Email Bounceback

Fulfillment Requests

Fulfillment Server

Remote Commands

Fulfillment Channels

Agent Groups

Agent Resources

Email Tracking

Templates

MES Master Documents

Oracle Content Manager Profile Options

Queries

Data Source

Collateral

Fulfillment Request History

Fulfillment Request Status

Physical Collateral

Unsubscribe Option

Resubmit

Pause and Resume Request Processing

Deletion of Sent Fulfillment Requests

Master Document Editor

High Quality Printing

Dependencies and Integration Points

System Requirements

Fulfillment Server

Output Servers

Mandatory Dependencies

Conditional Dependencies

Related Documentation

Installing Oracle One-to-One Fulfillment

Accessing Oracle One-to-One Fulfillment

User Accounts

Responsibilities

Implementation Tasks

Implementation Task Sequence

Defining an Administrator

Creating an Administrator User Account

Assigning a Role to a User Account

Defining an Agent

Creating an Employee

Creating a User Account for an Agent

Assigning or Importing a Resource for an Employee

Configuring Servers

Creating a Fulfillment Server

Defining an Email Server

Defining a Fax Server

Adding an Available Print Server

Creating a New Print Server for RightFax Printing

Implementing a Fulfillment Server

Creating a Remote Command Script for the Fulfillment Server

Integration Tasks

Integrating with Captaris RightFax

High Level Integration Steps

Sending a Fax Fulfillment Request by RightFax

Sending a Print Fulfillment Request by RightFax

Diagnostics and Troubleshooting

Introduction

Common Error Messages

Out of Memory Error

java.lang.NullpointerException or Blank Screen

Fulfillment Server Error Messages and Debug Flags

Common Fulfillment Server Errors

Fulfillment Server Debug Flags

Stopping and Restarting the Fulfillment Server

Email Issues

java.io.IOException: 500 5.5.1 Command Unrecognized

Characters Appear as ‘?' in Body of Email

Frequently Asked Questions

Uploading an RTF Document Fails in Oracle Content Manager

Content Types Not Visible

Cannot Update Existing Content Type

Log Directory Path

TeleSales Java Exception

java.lang.IllegalArgumentException

DoNotContactException

Commands in Background Mode

Viewing Request Processing

"Initializing Processor" Error

Merge Field Errors

Unable to Use Merge Field Delimiters « and »

Table Rows and Merge Fields

Server id and User id in create_fulfillment API Call

Sending a Request Through Multiple Media Types

Debugging

PL/SQL Debugging

Server Debugging

Troubleshooting the RightFax Integration

Administration Tasks

Managing Servers

Setting the Fulfillment Server Start Time and Shutdown Time

Setting the Interaction History Outcomes and Results

Enabling the Unsubscribe Option in Email Requests

Enabling Tracking for Email Requests

Setting Up Bounceback

Defining Print Servers and Printers for High-Quality Printing

Configuring a Print Server for High-Quality Printing

Configuring Printers for High-Quality Printing

Managing Fulfillment Agent Groups

Creating an Agent Group

Adding an Agent to a Group

Removing an Agent from a Group

Assigning a Fulfillment Agent Group to a Fulfillment Server

Managing Oracle Marketing Encyclopedia System Templates

Creating a Template

Assigning a Master Document to a Template

Assigning Collateral to a Template

Updating a Template

Removing a Master Document from a Template

Removing Collateral from a Template

Managing Oracle Marketing Encyclopedia System Master Documents

Creating an Oracle Marketing Encyclopedia System Master Document Using the Text Editor

Uploading an Oracle Marketing Encyclopedia System Master Document

Updating an Oracle Marketing Encyclopedia System Master Document

Viewing an Oracle Marketing Encyclopedia System Master Document

Downloading an Oracle Marketing Encyclopedia System Master Document

Assigning a Query to an Oracle Marketing Encyclopedia System Master Document

Removing a Query From an Oracle Marketing Encyclopedia System Master Document

Viewing Oracle Marketing Online Collateral

Managing Oracle Marketing Encyclopedia System Queries

Creating a Query

Updating a Query

Viewing Oracle Marketing Encyclopedia System Master Documents Associated With a Query

Creating a Data Source File from a Query

Managing Content

Cover Letter Overview

Understanding Cover Letter Content Types

Queries

Creating and Managing Cover Letter Content Types

Creating Cover Letters

Managing Fulfillment Requests

Viewing the Status of a Fulfillment Request

Canceling a Fulfillment Request

Pausing or Resuming a Fulfillment Request

Managing Fulfillment Request History

Viewing the Details of a Fulfillment Request

Viewing Failed Fulfillment Requests

Viewing a Partially Successful Fulfillment Request

Correcting a Malformed Email Job

Viewing Job Details

Resubmitting a Job

Resubmitting a Fulfillment Request

Deleting a History Entry

Searching for a Fulfillment Request

Using the Quick Find Feature

Using Merge Fields

Default and Wildcard Merge Delimiter Pairs

Different Representations of the Same Character

Using Encrypted Merge Fields

Creating an RTF Form Document with Merge Fields

Creating a PDF Form Document with Merge Fields

Setting Up High Quality Printing

Configuring the Printer

Setting Up a Pasta Print Server

Verifying the Printer Configuration

Running Concurrent Programs

Fulfillment Server Commands

Fulfillment Server Startup Script Parameters

Fulfillment Server Commands

Required Flags

Optional Flags

Debug Flags

Additional Java Flags

Language Character Parsing

APIs

Introduction

Priority Levels

Interaction History Logging

Extended Headers

Extended Header XML Format

Start_Request

Get_Content_Xml

One-to-One Fulfillment Request Types

Example <item> XML Element

Messages and Notifications

Business Events

Common Messages

Get_Content_XML Messages

Example Scripts

Profile Options

Fulfillment Profile Options

Glossary

Index

Oracle One-to-One Fulfillment Implementation Guide

Contents