Oracle Service Fulfillment Manager Implementation Guide Release 12.1 Part Number E18039-01

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Oracle Service Fulfillment Manager Implementation Guide

Contents

Title and Copyright Information

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Preface

Implementation Considerations

Overview of Implementation Considerations

Application Architecture

Functions and Features

      Service Fulfillment

      Administration

      Operations

      Features

Service Order Requests

      System Notification Types

      Notification Types

      Resubmitting Orders

      Resubmitted Orders and Fulfillment Actions

      Resubmitted Orders and Notifications

      Message Registration

      Inbound Messages

      Processing Logic

Queues

      System Queues

      Other Queues

      The Queue Console

Adapters

      Adapter Commands

      Adapter Modes

      Adapter Schedules

Fulfillment Element Types

      Fulfillment Elements

Standard Function Activities Provided by Oracle Number Portability

      Definition Considerations

      Services

Work Items

      Predefined Work Items in Oracle Number Portability

      Guidelines

      Work Item Types

Packages

Notifications

      The Notifications Utility

      Managing Notifications

      Viewing Notifications

      Adding Comments to a Notification Message

      Responding to a Notification Message

      Forwarding a Message Notification

Messaging

      Functions

      Message Definition

      Message Queues

      Outbound Message Structure

      Message Elements

      Mandatory Elements

      Message Processing Logic

      Processing Failure

      Message Processing Logic - Guidelines

      Timer Types

      Timer Elements

      Timer Date

      Event for Timer or Message Acknowledgment

      Timer Testing

Using the Flowthrough Manager

Resubmitting an Order

Creating a Resubmission Job

Verifying the Status of a Resubmission Job

Implementing Oracle Service Fulfillment Manager

Managing System Queues

Viewing Queue Summary Information

Finding an Order in the Queue

Starting a Queue

Shutting a Queue

Suspending a Queue

Resuming Queue Operation

Viewing XML Messages

Planning Service Fulfillment Manager Activities

      Item to Fulfillment Action Dynamic Mapping

      Predefined Fulfillment Element Types in Oracle Number Portability

Work Item Workflow Execution Procedure

Service Fulfillment Manager Activities Execution

Fulfillment Action Parameter Evaluation Procedure

Fulfillment Element Routing Procedure

Fulfillment Procedure

Network Communication Process

Connect Procedure

Disconnect Procedure

Managing Network Connections

Monitoring Network Connections

Defining a New Adapter Instance

Redefining an Adapter

Scheduling an Adapter

Deleting an Adapter

Viewing Adapter Request Errors

Issuing a Disconnect Request

Issuing a Connect Request

Issuing a Suspend Request

Issuing a Resume Operation Request

Managing Services

Configuring Services

Defining a New Service

Associating Actions with a Service

Associating Work Items with Service Actions

Editing an Existing Action

Deleting a Service

Packages

      Defining a New Service Package

      Associating Services with Packages

Work Items

      Defining a New Work Item

      Deleting a Work Item

      Defining a New Work Item Parameter

      Adding Parameters to a Work Item

      Associating Fulfillment Actions with Work Items

Managing Fulfillment Actions

      Configuring Fulfillment Actions

      Adding Parameters to a Fulfillment Action

      Associating a Fulfillment Procedure with a Fulfillment Action

      Modifying a Fulfillment Action Procedure

Procedure Builder

      Creating a Procedure

      Deleting an Existing Procedure

      Viewing Procedure Parameters

      Editing an Existing Procedure

Managing Fulfillment Element Types

      Defining a Fulfillment Element Type

      Deleting a Fulfillment Element Type

Managing Fulfillment Elements

      Defining a New Fulfillment Element

      Deleting a Fulfillment Element

      Modifying a Fulfillment Element Configuration

      Creating an Activity or Process Timer

      Creating a Message Timer

Workflow Procedure Guidelines

The AOL Generic Loader

Event Subscription

      Setting Up Event Subscription

      Responding to an Event

Administering the Oracle Service Fulfillment Manager

      Oracle SFM Start

      Oracle SFM Stop

Service Fulfillment Manager Procedure Macros

      SEND

      SEND HTTP

      LOGIN

      SEND (Connection Procedure)

      RESPONSE_CONTAINS

      GET_RESPONSE

      GET_PARAM_VALUE

      NOTIFY_ERROR

Example Service Delivery Platform Procedures

      Service Fulfillment Manager Procedure

      Connect Procedure

Workflows

      Using Timers in Workflow

      Activity Timers

      Process Timers

      Message Timers

      Workflow in Oracle Service Fulfillment Manager

      The Workflow Builder

      Workflow Processing of a Service Order Request

      Processing a Service Order Request

      The Workflow Monitor

Workflow Activity Functions

Standard Function Activities Provided by Oracle Number Portability

Predefined Work Items in Oracle Number Portability

Predefined Fulfillment Element Types in Oracle Number Portability

Testing an Implementation Project

Submitting a Test Order

Upgrade Considerations

Upgrade Considerations

Index

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