Skip Headers
Index
A
access
for external users link
for internal users link
action link
action statements link
advanced searches
using matching statements with link
Advanced Solution Search
about link link
defined link
overview link
published solutions link
repository link
results link
search using link
searching example link
See also Solution Advanced Search. link
Solutions repository link
statements link
text search options link
using, for agent link
what is link
agent flows link
All Keywords
defined link
text searching link
what are link
All of the words
Basic Search link
Simple Search link
statement search link
All solutions in progress link
Any Keywords
defined link
text search link
what are link
Any of the words
Basic Search link
Simple Search link
statement search link
Apply Task Group Template page, about link
attachments
add to solution link
in solutions link
specify name and location of link
what are link
authoring flows
about link
examples of link
process, solution status in link
specify link
specify step link
authoring steps, specify link
authoring, add comments to solution link
AutoLinks, set up link
B
Basic Search
all of the words link
any of the words link
Categories repository link
choose repository link
default repositories link
Forum repository link
options link
search method link
See also Simple Search link
Solutions repository link
using link
Boolean link
browse
by subject link link
categories link
categories process diagram link
categories, example of link
categories, from search results link
hierarchy of categories link
solutions link
solutions and statements link
specify attachment name and location link
C
categories
about link
browse link
browse hierarchy of link
browse, customer flow link
example of browsing link
repository search results link
search results within link
solution results within a link
solutions link
what are link
category repositories
Basic Search link
Simple Search, Solutions link
Category Security Group
Responsibilities determine link
what is link
cause link
cause statements link
comment, update status to Reviewed link
concurrent requests, what are link
Copy as New button link
D
default repositories, Basic Search link
delimiting characters, preceding or following link
Depot Repair, apply task group template link
draft solutions link
E
Editorial Review link
Exact phrase
choose method link
criteria for statement search link
search method in Basic Search link
examples
Advanced Solution Search link
authoring flow link
browsing categories link
definitions for frequently used solutions link
of Simple Search link
Recommended Solutions link
solution contents link
solutions in Knowledge Base link
Visibility levels link
export text, from statement link
External
Visibility Level link
Visibility level link
external objects
add link
in solutions link
external users
access for link
accessing link
F
filter
solutions link
specify, Solution Advanced Search link
filter types, Solution Advanced Search link
flows link
See also authoring flows
agent link
Forum messages, about link
Forums repository
Basic Search link
search results link
Simple Search link
Frequently Used Definitions, set up link
G
Get Lock link
I
import text, from statement link
index synchronization link
integration
apply task group template link
Oracle iSupport link
Oracle Partners Online link
other modules, searching link
searches with modules link
with modules link
with Oracle Depot Repair link link
with Oracle eMail Center link link
with Oracle iSupport link
with Oracle Partners Online link
with Oracle TeleService link link
with other modules link
with other Oracle Applications link
Internal
Visibility Level link
Visibility level link
internal users, access for link link
items, in solutions link
K
key features link
keywords
all link
any link
knowledge and solutions link
Knowledge Base, examples of solutions in link
knowledge, flexible structure of link
L
Limited
Visibility Level link
Visibility level link
lock and update link
solution link link
M
mandatory statement link
matching statements
specify in search link
using with Advanced Searches link
what are link
Matching Statements page, about link
merchant link
modify, solution link
modules
integration with link
integration with other link
multi-lingual support link
multiple text search options link
N
Note Token Rules
map to object link
set up link
O
objects, add external link
Oracle Depot Repair
integration with link link
what is link
Oracle eMail Center
integration with link link
what is link
Oracle iSupport, integration link link
Oracle Knowledge Management, access link
Oracle Partners Online
integration link link
Oracle TeleService
integration link
integration with link
Oracle Text link
Oracle Trading Community link
overview
Knowledge Management link
searching link
solution link
solutions link
P
platforms, in solutions link
preview, solution for submission link
R
Ready for Publishing link
Recommended Solutions, set up link
Reference Number link
Rejected to Author link
related categories, add to solution link
related item, add to solution link
Related Messages, about link
related Platform, add to solution link
related solutions
search link link link
view link
related statements
specify in search link
what are link
Related Statements page, about link
relationships
defined link
repositories
Advanced Solution Search link
Basic Search link link
Basic Search default link
Basic Search results link
Categories, Basic Search link
Forum link
search results, Category link
search results, Forums link
search results, Solutions link
Service Requests link
Simple Search results link
solution categories link
Solutions, Advanced Solution Search link
Solutions, Basic Search link
tabs in Simple Search results link
request sets, what are link
responsibilities
determine Category Security Group link
Restricted
Visibility Level link
Visibility level link
review
Solutions in Progress results link
submit solution for link
Rich Text Editor
about link
create statements through link
requirements link
S
score
search results link link
what is link
scoring, solution link
search
for a statement link
advanced, use with matching statements link
All Keywords link
Any Keywords link
from integrated modules link
link-based link
managing link
matching statements link
method, Solution Advanced Search link
modes link
overview link
related solutions link link
Related Statements link
results, Category repository link
results, Forums repository link
results, Solution Advanced link
results, Solution repository link
See also Solution Advanced Search. link
Solution Advanced Search link
Solution Advanced, customer link
solutions in progress link
specify matching statements link
specify related statement link
text-based, solution link
with integrated modules, agent link
search methods
all keywords link
all of the words link link link
any keywords link
any of the words link link link
exact phrase link link link
search results
advanced solution link
browse from link
score link link
simple link
sorting link
within Category link
security control on data link
Service Requests repositories, Simple Search link
Simple Search
about, using link
all of the words link
any of the words link
effective text searches link
example of link
Forum repository link
results in repositories link
results in repository link
results, solution categories link
search functionality link
See also Basic Search. link
Service Requests repository link
solution categories repository link
what is link
solution
browse link
Solution Advanced Search
criteria and conditions link
filter types link
perform link
results link
searching method link
solution type link
specify matching statements link
specify related statement link
statements link
using, for customer link
solution categories
repositories, Simple Search link
Simple Search results link
Solution Detail page, about link
solution details
about link link
features link
page header link
view link
solution headers, specify link
solution information link
Solution Life Cycles, about link
solution management
with other Oracle Applications link
solution results
within category link
solution title link
solution types
create and search by solution types link
to categorize solutions link
solution usage count, about link
solutions
add attachment to link
add comments to link
add related category to link
add related item to link
add related platform to link
add statement to link
add Task Group Template to link
attachments in link
browse link
categories link
categorization of link
contents, examples of link
create link
defined link
detail page link
draft link
external objects in link
in Knowledge Base, examples of link
in progress link
items in link
lock and update link link
manage link
modify or update link
overview link
platforms in link
preview, for submission link
published, Advanced Solution Search link
published, Simple Search link
repository search results link
save link
scoring link
search related link link
search results link
set up recommended link
Simple Search results link
status link
submit for reviews link
submit for updates link
Task Group Templates link
text-based search link
type, Solution Advanced Search link
view details link
view related link
Solutions I'm currently working on link
Solutions in Progress
about link
filtered views link
page, about link
search link
sort link
view link
working with link
Solutions repository
Advanced Solution Search link
Basic Search link
Simple Search, Categories link
sort
search results link
Solutions in Progress link
Statement page
Create link
Update link
statement search
about link
all of the words link
any of the words link
statement types
action link
cause link
symptom link
to make distinctions link
statements link
See detail page, view
action link
add to solution link
basis of Advanced Solution Search link
browse link
cause link
create link
create through Rich Text Editor link
defined link
edit link
export text from link
import text into link
matching link
matching, use with advanced searches link
related link
related, about link
Solution Advanced Search link
specify matching, in Solution Advanced Search link
specify related, in Solution Advanced Search link
symptom link
working with link
status
defined link
solution link
update comment link
structure
multiple solution types, create and search link
of knowledge link
solution categorization link
submission, preview solution link
subscriptions
set up link
symptoms
defined link
statement link
T
Task Group Templates
add to solution link
in solutions link
Technical Review link
templates
apply task group link
solutions, Task Group link
text searches, Advanced Solution Search link
text searching, effective link
text, export into statement link
U
Unlock concurrent program link
updates
solution link
submit solution for link
usage counts link
user group link
users
external link
internal link
V
view
Current Published Version link
In Progress Version link
Visibility
assign attributes of link
what is link
Visibility Level
External link
Internal link
Limited link
Restricted link
specify link
Visibility levels
examples link
Internal link
Restricted link
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