39 Oracle Service Contracts

Oracle Service Contracts simplifies contract management and provides a centralized repository for entitlement information. It helps to rapidly create, manage, and update service contracts, warranties, and extended warranties on sales of goods or services. It also provides service based on real-time entitlement data. As a result, organizations can minimize contract leakage, increase recurring revenues, and provide targeted services while reducing operational costs.

This chapter describes the following test flows in Oracle Service Contracts:

• Authoring a Contract

• Bank Account and Credit Card Consolidation

• Verify Deferred Revenue Recognition

Prerequisites

None.

Profile Options

Not applicable.

Predefined Data

Not applicable.

Setup Data

Not applicable.

39.1 Authoring a Contract

Authors a service contract with different lines and corresponding sub lines. The contract is authored with the help of a template and by copying an existing contract. Authors a service contract with usage lines and contract status as QA hold.

Prerequisites

None.

Profile Options

Not applicable.

Predefined Data

Not applicable.

Setup Data

Table 39-1 Setup Data for Authoring a Contract Flow

Window Name	Field Name	Field Value
Service Contracts Authoring	Customer	Business World
	Item	WR23763
	Product	AS5488
	Usage Item	QP-LPTR-U
	Usage Sub line Item	QP-LPTR-103

39.2 Bank Account and Credit Card Consolidation

Authores a service agreement with payment method as Credit Card, using different credit cards at header and line level, and billing them.

Prerequisites

None.

Profile Options

Table 39-2 Profile Options for Bank Account and Credit Card Consolidation Flow

Profile Name	Profile Value	Level
OKS: Payment Method for AR Interface	Credit Card	User

Predefined Data

Not applicable.

Setup Data

Table 39-3 Page Setup Data for Bank Account and Credit Card Consolidation Flow

Page Name	Field Name	Field Value
Customer	Customer name	Business World

Table 39-4 Window Setup Data for Bank Account and Credit Card Consolidation Flow

Window Name	Field Name	Field Value
Credit card	Number	4111111111111111
	Credit Brand	Master
	Expiration Date	31-dec-2013
	Statement Billing Address	2391 L Street, San Jose, CA 95106 ,US

39.3 Verify Deferred Revenue Recognition

Creates a service contract with a covered product with acceptance from Oracle Order Management and checks the revenue generated for it. The revenue will not be recognized as the lines in sales order are not recognized.

Prerequisites

None.

Profile Options

Not applicable.

Predefined Data

Not applicable.

Setup Data

Table 39-5 Setup Data for Verify Deferred Revenue Recognition Flow

Window Name	Field Name	Field Value
Period Type	Period Type	Day
	Periods Per Year	365
	Year Type	Calendar
	Description	365 Days Per Year
Accounting Calendar	Prefix	01-JAN-2013
	Type	Day
	Year	2013
	Qtr	1
	Num	1
	From	01-Jan-2013
	To	01-Jan-2013
	Name	01-Jan-2013
Accounting Calendar setup	Date	2 Months
Accounting Rules	Name	Variable - Day
	Type	Accounting, Variable Duration
	Period	Day
Schedule	Period	1
	Percent	10