This chapter gives an overview of the mandatory and conditional application dependencies prior to implementing Field Service or Advanced Scheduler.
This chapter covers the following topics:
Before setting up Oracle Field Service, you must install and fully implement these Oracle applications or components:
Oracle Inventory
Oracle Order Management
Oracle Service
Charges
Install Base
Counters
Oracle Common Application Components
Assignment Manager
Resource Manager
Territory Manager
Task Manager
Escalation Manager
Calendar
Gantt
Notes
Interaction History
To work effectively with Oracle Field Service it is recommended that you install and fully implement these Oracle applications or components:
Oracle Spares Management
Oracle Advanced Scheduler
Oracle Contracts Core
Oracle Service Contracts
Navigation Technologies spatial data
Oracle CRM Gateway for Mobile Devices
Oracle Field Service/Laptop
Oracle Field Service/Palm™ Devices
Oracle Field Service/Wireless
Oracle Depot Repair
If using preventive maintenance, some features of the Oracle Complex Maintenance, Repair and Overhaul (CMRO) application are used.
Important: It is not necessary to license the CRMO application.
Before setting up Oracle Advanced Scheduler, you must install and fully implement these Oracle applications and components:
Oracle Field Service
Prerequisites to the Oracle Field Service implementation require several other Oracle Applications to be installed, such as Oracle System Administrator, and Oracle Inventory.
Oracle Common Application Components
The following components are applicable to Advanced Scheduler:
Resource Manager
Territories
Tasks
Calendar
For information regarding the installation and implementation of these applications, see the Oracle Common Application Components Implementation Guide.
To work effectively with Oracle Advanced Scheduler, it is recommended that you install and fully implement the following Oracle applications and components:
Oracle Spares Management
For the current release, Spares Management implementation documentation is contained in this guide. See Setting Up Oracle Spares Management.
NAVTEQ™
NAVTEQ™ refers to a third-party application. To use the Advanced Scheduler spatial data module, install NAVTEQ™ spatial data, or equivalent, prior to implementing Oracle Advanced Scheduler.
See Confirming Setup and Loading Spatial Data in this guide.