This appendix covers the following topics:
During implementation, you can set values for profile options at various levels to specify how the Oracle Field Service applications control access to and processes data. The system administrator sets and updates profile values. For more information see, Setting User Profile Options in the Oracle Applications System Administrator's - Maintenance Guide.
The following profile options are unique to Oracle Field Service and include profile options for the Spares Management and Preventive Maintenance modules. The Advanced Scheduler uses rules (combination of parameters) in place of profile options. See: Configuring Scheduler Rules
Note: The profile options numbered 1 to 4 regarding task statuses have seeded values. There is no immediate need to set these up differently. When a new status flow is implemented these profile options need to be changed to match the change in state transitions.
You can set the profile options described in this section in any order and at any level as indicated in the profile option tables:
Site (S)
Application (A)
Responsibility (R)
User (U)
For the Advanced Scheduler, you must set the parameters in place of profile options. You can set few of these parameters at the territory and technician levels apart from the mentioned four levels. See the Scheduler Parameters section in Configuring Scheduler Rules. In addition, most of the profile options have been provided with default values.
The abbreviation TDS stands for Time Distance Server.
Task assignment should be rejected if technician does not take any action on a notification before the due date.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | Yes | Notifications | S/A/R/U |
CSF: Alert before shift begins in minutes
The number of minutes before a shift start that assignment notifications should be sent.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Number (minutes) | 30 | Notifications | S/A/R/U |
CSF: Alert Reminder Response Due Time in minutes
Time-out in minutes for reminder to create assignment notification.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Number (minutes) | 120 | Notifications | S/A/R/U |
CSF: Alert Response Due Time in minutes
Time-out in minutes for the first create assignment notification.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Number (minutes) | 60 | Notifications | S/A/R/U |
Used by notifications to calculate the send date for notifications. Values are:
During Shift: Notifications will be sent immediately if current time is within the shift duration. Otherwise, notifications will be sent at the beginning of the next day's shift start time. The profile CSF: Alert before shift begins in minutes will determine the number of minutes before the next day's shift the notifications will be sent.
Immediate: Notifications will be sent immediately and the system will ignore the profile value CSF: Alert before shift begins in minutes.
Scheduled Day: Notifications will be sent immediately if it is today's task. Otherwise, notifications will be sent at the beginning of the task scheduled day's shift start time minus CSF: Alert before shift begins in minutes.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| During Shift, Immediate, and Scheduled Day | During Shift | Notifications | S/A/R/U |
CSF: Alerts Task Priority Level
Notifications and alerts will be sent only for tasks of the specified priority or above.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Task Priorities | Medium | Notifications | S/A/R/U |
CSF: Allow overlapping labor lines for Debrief
Select Yes, if you want to enable creation of overlapping labor lines for Debrief. This option is used to enable or disable the entry of overlapping start and end times for labor debrief lines.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | Yes | Debrief page | S/A/R/U |
This profile option sets the order in which tasks are to confirm to schedule. Values are:
1: Need to debrief or update task in scheduled sequence.
2: Only one task assignment status can be set to working and the technician can work in any order.
3: Enables technicians to work in any order and multiple task assignments can be set to working.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| 1, 2, and 3 | 1 | Mobile Field Service Wireless, Store and Forward pages | S/A/R |
CSF: Capture Travel Information
This profile option sets the specific type of travel information to capture through the Field Service Technicians Portal when a technician is performing task-related work at a customer site. Capturing travel information is optional functionality.
Values are:
None: Travel fields not displayed.
Time: Enables Start and End Times fields.
Distance: Enables Distance field.
Time and Distance: Enables all fields related to time and distance.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None, Time, Distance, and Time and Distance | None |
|
S/A/R/U |
CSF: Copy Service Request Item Category to Task Skill Requirements
The profile enables auto generation of task skills from the product category on the service request, when creating the task.
Note: Product category skills are only copied if the service request has a product category attached.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Task tab of the Service Request window | S/A/R/U |
CSF: Copy Service Request Item to Task Skill Requirements
The profile enables auto generation of task skills from the product on the service request, when creating the task.
Note: Product category skills are only copied if the service request has a product category attached.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Task tab of the Service Request window | S/A/R/U |
CSF: Data window in days for Gantt
Set to initialize the range of dates for which the data will be displayed on the Gantt chart. This option controls the display of the number of days on the Gantt chart.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Number (of days) | 7 | Field Service Dispatch Center page | S/U |
CSF: Default Accepted Task Status
Default status that is assigned when you accept a Field Service notification.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Task Statuses | Accepted | Notifications | S/A/R/U |
CSF: Default Auto Close Task Status
This option defines the default task status that will be used for closing a task upon closure of the service request.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Statuses | Closed | Field Service Task API | S/A/R/U |
CSF: Default Cancelled tasks status
Default status that is assigned to tasks that are set to “Canceled” in the Field Service Dispatch Center.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Task Statuses | Cancelled | Field Service Dispatch Center page | S/A/R/U |
CSF: Default Commit Task Status
Default commit task status. Used when running the commit process in all modes to update the task status, during the commit function.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Task Statuses | Assigned |
|
S/A/R/U |
CSF: Default Debrief Business Process
This profile option sets the default business process that you want associated with the service activity code that displays in the Debrief page.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All business processes | Null |
|
S/A/R/U |
CSF: Default Debrief Service Activity Code
You can set a default Service Activity code to display in Debrief from this profile option.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Transaction Types belonging to the default debrief business process | Null |
|
S/A/R/U |
CSF: Default Dispatch Center Display
Determines the display mode of the Field Service Dispatch Center when opened.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Detail Tabbed Pages, Gantt, and Plan Board | Detail Tabbed Pages | Field Service Dispatch Center page | S/A/R/U |
This profile enables you set the default unit of measure for distance on the wireless and portal pages.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Miles, and Kilo Meters | Miles |
|
S/A/R/U |
The profile enables you specify a default value for effort when the actual end date is missing in the Field Service Dispatch Center.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Number | 2 | Field Service Dispatch Center | S/A/R/U |
The profile enables you specify a default value for unit of measure for the default effort profile option.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| UOM for the Default Effort profile | Hour | Field Service Dispatch Center | S/A/R/U |
CSF: Default Find Tasks Function
The profile determines which find task should get opened from the Field Service Dispatch Center. This option controls the Search Task page that appears as the default.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Basic and Advanced | Advanced | Field Service Dispatch Center | S/A/R/U |
CSF: Default Planned Task Status for Planned Task
Default planned task status. Used by Scheduler to assign a status to planned tasks including tasks rescheduled from one technician’s trip to another technician’s trip.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Statuses | Planned | Interactive Scheduling and Autonomous Scheduling | S/A/R/U |
Select which query will default in the Dispatch Center to View Tasks by in the task list.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Query Name | In Box | Field Service Dispatch Center page | S/A/R/U |
CSF: Default Rejected Task Status
Default status that is assigned when you reject a Field Service notification.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Task Statuses | Rejected | Notifications | S/A/R/U |
CSF: Default Return Reason (for Material Debrief)
This option determines the default return reason for a part on the Debrief page.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| User Defined Values | Null |
|
S/A/R/U |
The default scheduling type to be used when scheduling requests.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Assisted, Intelligent, and Window to Promise | Assisted | Advanced Scheduler | S/A/R/U |
CSF: Default Service History Display
This profile determines the query that is executed relating to service history when launched through the Field Service Dispatch Center.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Customer, Site, Item, and Instance No user defined values |
Customer | Field Service Dispatch Center | S/A/R/U |
CSF: Default Skill Level Copy for Service Request Item
Enables the system to automatically assign Field Service task skill requirements when a task is not created from a template.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Expert, Trainee, and Standard | Standard | Service Request window | S/A/R/U |
CSF: Default Source for Contact
This profile sets the default source for the contact details. Based on the value selected, corresponding contacts (either service request or task contacts) will be displayed in both the Field Service Dispatch Center - Contacts tab and the Gantt tool tip.
You can have either Employee or Customer contacts associated to a service request. Similarly, contacts can be associated against the specific task in the Service Request window - Task tab and then click the More button where there is a Contacts tab within the Task Details window.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Service Request and Task | Service Request | Field Service Dispatch Center | S/A/R/U |
CSF: Default Status Responsibility
Choose a default responsibility to define which state transition rule is used. This profile option is set for the users from the mobile applications.
If responsibility is not mentioned while defining status transition, then the value for the responsibility is taken from this profile option.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | Null | Used in the status transitions for task assignment | S/A/R/U |
CSF: Default Task Blocked Assigned Status
Default task status for "Blocked Assigned".
In the Dispatch Center when you block a trip, any tasks in that trip that have a status of Assigned will be moved to this status.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All task statuses | Blocked Assigned | Dispatch Center | S/A/R/U |
CSF: Default Task Blocked Planned Status
Default task status for "Blocked Planned".
In the Dispatch Center when you block a trip, any tasks in that trip that have a status of Planned will be moved to this status.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All task statuses | Blocked Planned | Dispatch Center | S/A/R/U |
CSF: Default Task Status for Personal Tasks
The profile defines the default task status for personal tasks. This task status appears by default when creating personal tasks.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
All task statuses with the following task status attributes are enabled:
|
Assigned | Mobile Field Service (Store and Forward) Laptop and Pocket PC | S/A/R/U |
CSF: Default Task Type for Personal Tasks
The profile defines the default task type for personal tasks. This task type appears by default when creating personal tasks.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All task types having the Private flag enabled and either mapped to the source object service request or task manager, or not mapped to any source object. | Personal | Mobile Field Service (Store and Forward) Laptop and Pocket PC | S/A/R/U |
CSF: Default Time Zone Source - Dispatch Center
Default time zone source for the Field Service Dispatch Center.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Corporate Time Zone, User Time Zone | User Time Zone | Field Service Dispatch Center | S/A/R/U |
CSF: Default Time Zone Source - Schedule Advice
Default time zone source for Schedule Advice.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Corporate Time Zone, User Time Zone | User Time Zone | Schedule Advice | S/A/R/U |
CSF: Default Unscheduled Task Status
This profile sets the default unscheduled task status when performing the unschedule function in the Field Service Dispatch Center.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Statuses | In Planning | Field Service Dispatch Center unschedule function | S/A/R/U |
CSF: Default Working task status
This profile sets the default status for a parent task when any one of the child tasks is in a working status.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Statuses | Working | Field Service Dispatch Center | S/A/R/U |
CSF: Default “In planning” task status
Default status that is assigned to tasks that are set to “In planning” in the Field Service Dispatch Center. This option is used in the Field Service Dispatch Center when the user unschedules a task by using the unschedule functionality.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Task Statuses | In Planning | Field Service Dispatch Center page | S/A/R/U |
CSF: Display Arrival Departure Tasks in Gantt
This profile value determines whether to display the Arrival and Departure tasks in the Gantt view of the Field Service Dispatch Center.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | Yes | Field Service Dispatch Center Gantt chart | S/A/R/U |
Determines whether label (Customer Name) on a task bar in Dispatch Center Gantt chart is to be displayed.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes or No | No | Field Service Dispatch Center Gantt chart | S/A/R/U |
CSF: Display Only Technicians in Dispatch Center
This profile determines if dispatchers and dispatcher groups are also displayed as resources in the Plan Board, Scheduling Chart, and Map views of the Dispatch Center.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes or No | No | Field Service Dispatch Center Plan Board, Gantt chart, and Map views | S/A/R/U |
If you leave the default value for the profile selected, all Dispatch Center views display dispatchers and technicians assigned to territories without filtering based on assigned roles. Set the profile to Yes to display only technician resources assigned to the Field Service Representative role.
CSF: Display Shifts in Scheduling Results Gantt Chart
This profile controls if shift information is queried and displayed in the Gantt chart with scheduling results. If set to NO, the Gantt chart won't display shift in the Schedule Advice window.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes or No | Yes | Field Service Dispatch Center Gantt chart | S/A/R/U |
CSF: Display Warning Messages in Dispatch Center
This profile determines whether to display all warning messages on field level scheduling validations together in the List Messages window of the Dispatch Center or individually as and when validation occurs.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes or No | No | Field Service Dispatch Center | S/A/R/U |
CSF: eLocation Map data source name
The unique name that is given to the collection of data source parameters for the eLocation map (for example csfmap). This option is passed to the Mapviewer to render the Map. The name must be modified if any of the data source profile options change and the map server can not be restarted.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Name | CSFMAP | Field Service Dispatch Center Map | S/A/R/U |
CSF: eLocation Map Enable Java Debugging
Optionally enable additional debugging output to the Java console for the eLocation map.
Client side debugging will be enabled is set to Yes.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Field Service Dispatch Center Map | S/A/R/U |
CSF: eLocation Map High Latitude Coordinate
Do not change, high latitude coordinate of the last view area of the eLocation map. Used for rendering the Map.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | Null | Field Service Dispatch Center Map | S/A/R/U |
CSF: eLocation Map High Longitude Coordinate
Do not change, high longitude coordinate of the last view area of the eLocation map. Used for rendering the Map.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | Null | Field Service Dispatch Center Map | S/A/R/U |
CSF: eLocation Map JDBC Driver Type
The JDBC driver type used to make a connection to the data source for the eLocation map. The JDBC driver type is passed to the Mapviewer for rendering the Map.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | Thin | Field Service Dispatch Center Map | S/A/R/U |
CSF: eLocation Map Last Used Service Area Number
Do not change, the identification number of the last viewed service area on the eLocation map. Used for rendering the Map.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Number | Null | Field Service Dispatch Center Map | S/A/R/U |
CSF: eLocation Map Last Used Spatial Dataset
When a user in the Dispatch Center Map View selects the dataset and country to find technician locations on Google Maps and perform accurate routing and trip calculations, this profile stores these selections. This ensures that the next time the user navigates to the Map view, it displays the last used spatial dataset.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None, NA (North America), EU (Europe), WM (World Markets), and AU (Australia) | None | Field Service Dispatch Center Map | S/A/R/U |
CSF: eLocation Map Low Latitude Coordinate
Do not change, low latitude coordinate of the last view area of the eLocation map. Used for rendering the Map.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | Null | Field Service Dispatch Center Map | S/A/R/U |
CSF: eLocation Map low longitude coordinate
Do not change, low longitude coordinate of the last view area of the eLocation map. Used for rendering the Map.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | Null | Field Service Dispatch Center Map | S/A/R/U |
CSF: eLocation Map Move Factor (between 0.1 and 1)
The fraction of the width or height by which the eLocation map view should be moved when using the navigate buttons on the Map tab in the Field Service Dispatch Center. Used for rendering the Map.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Number between 0.1 and 1 | 0.85 | Field Service Dispatch Center Map | S/A/R/U |
The profile dictates the mapviewer URL that is used for the eLocation map server.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | qapache.us.oracle.com | Field Service Dispatch Center Map | S/A/R/U |
Determines whether a technician receives Field Service alerts and notifications.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Notifications | S/A/R/U |
This profile enables access to multiple spatial datasets in a single global instance for Field Service execution and management spanning North America, Australia, Europe and World Markets.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Field Service Dispatch Center | S/A/ |
After you register for Google Maps from Google, Inc., you will enter the Registration KEY in this profile. This will invoke the Google Map functionality in the Field Service Dispatch Center and the Field Service Technician Portal.
If you set the value for this to Null, it invokes the eLocation Map in the Dispatch Center and the Technician Portal to display tasks, technician locations, and technician trips on the map.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Blank, Null | Blank | Google Maps | S/A/R/U |
CSF: Inventory Organization ID
Set the default Inventory Organization ID by selecting one from the list of values. When the Field Service task is created in the Service Request window (not from a template) the item on the service request is used along with this profile while creating the skills.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | Null | Service Request window | S/A/R/U |
CSF: Location Finder Accuracy Level
This profile determines the minimum level of accuracy to which all addresses are to be resolved. Based on this value, the Location Finder would try to resolve the addresses. An address would be regarded as resolved if and only if the accuracy factor to which it got resolved is equal to or more than the one required by the user.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Zip code or City level accuracy, Street level accuracy, and Building number level accuracy | Zip code or City level accuracy | Scheduler | S |
CSF: Location Finder Installed
Value set to check if the location finder is installed. It is launched when a location for a task is missing, see profile option CSR: Create location. When set to Yes, it resolves the missing address using either available spatial data, Google Maps, or the eLocation map. For more information on what it uses to find addresses, see Using Google Maps in the Dispatch Center in the Oracle Field Service User Guide.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | Null | Scheduler | S/A |
CSF: Maximum Tile Memory Size (in MB)
Maximum Memory in MB to be allocated for storing Tiles in Memory. Default allocated memory size in MB, if the caching is turned on.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | 128 | Scheduler/TD Server | S/A/R/U |
CSF: Override Task Skill Requirement for Rescheduling in Scheduling Chart
This profile determines if dispatchers can drag and drop tasks with skill constraints when rescheduling.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | Yes | Field Service Dispatch Center Scheduling Chart view | S/A/ |
CSF: Pass Scheduling Chart Context Date to Plan Board
This profile controls the maintainance of the date context when toggling from Scheduling Chart view to Plan Board view. If the dispatcher clicks on a user task to perform any action on the task including drag and drop rescheduling, the Dispatch Center takes the start date of this task and displays tasks across resources for this date when moving to the Plan Board view.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | Yes | When toggling from Dispatch Center Scheduling Chart view to Plan Board view | S/A/R/U |
CSF: PM Service Request Status
This profile determines the default Preventive Maintenance service request status. This is used to default the service request status during PM service request generation.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Service Request Statuses | Null | Service Request/Task Generation program | S/A/R/U |
This profile determines the default Preventive Maintenance service request type. This is used to default the service request type during PM service request generation.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| All Service Request Types | Null | Service Request/Task Generation program | S/A/R/U |
CSF: PM SR Generation Last Run Date
This profile displays the Preventive Maintenance SR Generation last run date. This value is set when the concurrent program is run. It will be used in the next iteration of the program run.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Date | Null | Service Request/Task Generation program | S |
Profile that indicates if the Advanced Scheduler is active. Used to enable and disable scheduling functionality.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No |
|
S/U |
CSF: Selection of Tasks for Auto Commit Tasks
Auto Commit Tasks uses this query when the parameter is not passed. Used by the concurrent program to identify which tasks to commit.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Name of the query | Commit Candidates | Used as a parameter for the Auto Commit concurrent program | S/A/R/U |
CSF: Service Debrief Default UOM for Labor
This profile sets the time unit of measure default value for reporting labor.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Minute, Hour, Day, Week, Month, Quarter, and Year | Hour |
|
S/A/R/U |
CSF: Service History Time Frame Number
This profile, combines with CSF: Service History Time Frame UOM to determine the default amount of time for which you want to retrieve the service history. For example, if you set 30 as the number and Days as the UOM, then the service history for the past 30 days is retrieved.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Number | 1 | Field Service History window accessed from the Field Service Dispatch Center | S/A/R/U |
CSF: Service History Time Frame UOM
This profile, combines with CSF: Service History Time Frame Number to determine the default amount of time for which you want to retrieve the service history. For example, if you set 30 as the number and Days as the UOM, then the service history for the past 30 days is retrieved.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| UOM for Time | Years | Field Service History window accessed from the Field Service Dispatch Center | S/A/R/U |
CSF: Shift Task Address Source
This profile determines the default address source used by the Generate Trips concurrent program.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Resource Default Trip Location, Resource Home Address, Resource Subinventory Address | None | Generate Trips | S/A/R/U |
This profile options sets the comparison type to be used to compare the skill level of a resource and a task.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Equal To, Equal To or Smaller Than, and Equal To or Greater Than | Equal To | Scheduling | S/A/R/U |
This profile option controls the switching on and switching off of the eLocation service..
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Scheduling and managing tasks, schedules, and technician trips | S/A/ |
This enables you to specify a "signal" color to identify incorrect or incomplete data that's displayed on the Plan Board or Gantt of the Dispatch Center. Colors are listed as RGB values.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| RGB Hexadecimal Codes | R255, G000, B000 (value corresponds to the red color) | Field Service Dispatch Center Plan Board and Gantt chart | S/A/R/U |
When this profile is enabled, caching will make sure that after a route is calculated, the same route will be returned for all the next requests.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Scheduler/TD Server | S/A/R/U |
CSF: The unit of measure for hours
The setting of the unit of measure for hours must be entered and correspond with the MTL_UNITS_OF_MEASURE. Used to default the UOM for time UOM of hour.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Sourced from Inventory unit of measures | HR (hour) |
|
S/A/R/U |
CSF: The unit of measure for minutes
The setting of the unit of measure for minutes must be entered and correspond with the MTL_UNITS_OF_MEASURE. Used to default the UOM for time UOM of minutes.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Sourced from Inventory unit of measures | MIN (minutes) |
|
S/A/R/U |
CSF: Time Frame in Days for Advanced Find Query based on Task Creation Date
This profile value determines the time frame (backwards), till which tasks need to be searched based on the query criteria provided in the Advanced Find Tasks window.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | Null | Field Service Dispatch Center | S/A/R/U |
CSF: Update planned/scheduled times allowed
To define whether a service technician is enabled to change the planned or scheduled times of the tasks they receive on their laptop device.
If set to No, then updates to scheduled and planned start and end date and time are not allowed on Task Information page.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Laptop applications | S/A/R |
CSF: Use Custom Color Coding Scheme
Enables the use of a custom color coding scheme for tasks. If the value is No, this keeps the standard seeded color coding scheme active.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | Yes | Field Service Dispatch Center | S/A/R/U |
If set to Yes, it enables the eLocation Map for the map display within the Field Service Dispatch Center. If set to No, and you are registered with Google Maps, it displays addresses on the Google Map.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Field Service Dispatch Center | S/A/R/U |
CSF: View scheduling results in Gantt chart
To view scheduling results in the Gantt chart set to Y (yes); set to N (no) if you want to default to the table view.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | Yes | If set to Yes, Gantt will be displayed and if set to No, the Table will be displayed in the Schedule Advice window | S/A/R/U |
CSFW: Technicians Schedulable Options
This profile determines the scheduler options that will appear for a technician when scheduling a task using the Schedule Task page accessed from the Field Service Technician Dashboard.
For more information on scheduling a task from the Field Service Technician Dashboard, see Scheduling Tasks, Oracle Field Service User Guide and Creating and Scheduling Follow-Up Tasks., Oracle Field Service User Guide
This profile option is also used by Oracle Mobile Field Service Wireless and Voice. For more information, see Task Scheduling and Assignment section in the Implementing the Wireless Option chapter in the Oracle Mobile Field Service Implementation Guide .
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| No Scheduling Permission, Work On It, Self Schedule, and Window to Promise | Window to Promise | If set to No Scheduling Permission or Work On it, the scheduling functionality will not be available in the Field Service Technician Dashboard. If set to Self Schedule, the Scheduler Options that appear in the Schedule Task page are Intelligent and Self Schedule. If set to Window To Promise, the Scheduler Options that appear in the Schedule Task page are Intelligent, Self Schedule, and Window To Promise. |
S/A/R/U |
This profile option is used by the system in determining when the task assignment status for a task can be modified by a dispatcher using the Field Service Dispatch Center.
When this profile is set to No, changing the assignment status from a non-schedulable status to a schedulable statusis not allowed.
When this profile is set to Yes, changing the assignment status from a non-schedulable status to a schedulable statusis allowed.
For more information on how this profile option is used, see Maintaining the Task Assignment Status for a Technician, Oracle Field Service User Guide.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Field Service Dispatch Center. Updating the task assignment status value for a service request and task. |
S/A/R/U |
This profile defines the reason code that is used when canceling an internal order. When a task is cancelled the internal order is also cancelled where possible.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Cancellation Reason Codes setup in Order Management | Null | Spares and Scheduler Integration | S/A/R/U |
This profile option is used to define the type of internal order to use when the excess returns order is automatically created. The recommended profile value is Intransit.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Order Types setup in Order Management | Null | Excess Lists window | S/A/R/U |
Determines whether or not alternate parts should be included when checking availability of parts.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Always, Never, Parts Requirement Only, Scheduler Only | Never |
|
S/A/R/U |
Determines when, if ever, car stock should be included in availability calculations.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Always, Never, Parts Requirement Only, Scheduler Only | Always |
|
S/A/R/U |
CSP: Move Order Intransit Subinventory
Use this profile option to set the default subinventory for move orders that are intransit. Select from the list of values. Used to track intransit between subinventories.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | Null | Move Order | S |
This profile option is used to provide a default value for order type when creating internal orders in the Scheduler integration. Used as the Default Order Type in the Parts Requirement list of values and when creating internal orders in Mobile Field Service - Wireless. Select from any valid order type in the list of values.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Order Types setup in Order Management | Order Only |
|
S/A/R/U |
CSP: Product Task History Threshold
This profile option is used to define the minimum number of tasks for Task Parts history before Scheduler will use the automated version of Task Parts.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | 100 | Spares and Scheduler Integration | S/A/R/U |
Sets the default purchasing line type for Spares Management. The line type is used when creating a Purchasing requisition. Choose from the list of values.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Line Types setup in Purchasing | Null | Parts Requirement window | S/A/R/U |
Defines whether parts need to be shipped from the same warehouse. Controls whether parts can be shipped from multiple warehouses or must be shipped from a single warehouse.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | Null | Spares and Scheduler Integration | S/A/R/U |
CSP: Show non min-max planned items in subinventory stocklist
This profile determines whether non min-max planned items display in the Stocklist tab in the Planner's Desktop.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Stocklist tab of the Planner's Desktop | S/A/R/U |
This profile displays the last run date of the Create Usage for ASL Recommendations concurrent program. The program can search for new usage history since last run date.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| None | Null | Create Usage for ASL Recommendations concurrent program | S |
Determines when, if ever, ATP should be included in determining parts availability.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Always, Never, Parts Requirement Only, Scheduler Only | Always | Spares and Scheduler Integration | S/A/R/U |
EDR: E-records and E-Signatures
Set to 'Yes' to enable E-records and E-Signatures functionality.
| LOV Values | Default Value | Where Used | Supported Levels |
|---|---|---|---|
| Yes and No | No | Field Service Technician Portal | S/A/R/U |