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Windows and Navigation Paths
Overview of Field Service Windows and Navigation Paths
The following table displays the default navigation path for each Oracle Advanced Scheduler window.
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Text in brackets ([]) indicates a button.
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(T) indicates to select a tab.
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(M) indicates to select the menu option from the window.
Windows and Navigator Paths
Oracle Advanced Scheduler Windows and Navigation Paths
Access Hours |
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Field Service Dispatcher > Dispatch Center > (M) Navigate > Access Hours
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Field Service Dispatcher > Dispatch Center > Right-click on task in Task list table > Access Hours
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Field Service Dispatcher > Dispatch Center > Plan Board or Gantt view> Right-click on task > Access Hours
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Field Service Dispatcher > Service Request > Service Requests > Create Service Requests > (T) Tasks > [Access Hours]
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Customer Confirmation |
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Field Service Dispatcher > Dispatch Center > (M) Navigate > Customer Confirmation
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Field Service Dispatcher > Dispatch Center > Right-click on task in Task list table > Customer Confirmation
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Field Service Dispatcher > Dispatch Center > Plan Board or Gantt view> Right-click on task > Customer Confirmation
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Field Service Dispatcher > Dispatch Center > (T) Overview > [Customer Confirmation]. The dynamic label toggles to Customer Confirmation Received when a confirmation is obtained and recorded.
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Field Service Dispatcher > Service Request > Service Requests > Create Service Requests > (T) Tasks
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Field Service Dispatcher Center |
Field Service Dispatcher > Dispatch Center |
Field Service Dispatch Center - Gantt view |
Field Service Dispatcher > Dispatch Center > (I) Gantt |
Field Service Dispatch Center - Map view |
Field Service Dispatcher > Dispatch Center > (I) Map |
Field Service Dispatch Center - Plan Board view |
Field Service Dispatcher > Dispatch Center > (I) Plan Board |
Optimize Across Trips |
Field Service Setup > Optimize across Trips |
Requests |
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Other > View Requests
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(M) View > Requests
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Schedule Management |
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Schedule Task |
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Field Service Dispatcher > Dispatch Center > Right-click on a task in the Task list table > Schedule
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Field Service Technician Portal: Field Service Technician Dashboard > (I) Schedule next to a task in the Task table
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Field Service Technician Portal: Field Service Technician Dashboard > (I) Update Task for a task > [Schedule]
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Submit Requests: Autonomous Scheduler |
Field Service Setup > Autonomous Scheduler) |
Task Parent/Child |
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Field Service Dispatcher > Dispatcher Center > (M) Navigate > Parent/Child
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Field Service Dispatcher > Dispatch Center > Tasks view > Right-click Task in Tasks list > Parent/Child
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Field Service Dispatcher > Dispatch Center > Gantt view > Right-click Task > Parent/Child
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Field Service Dispatcher > Dispatch Center > Plan Board view > Right-click Task cell > Parent/Child
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