National Language Support for the Oracle Mobile Field Service Store and Forward Applications

This appendix covers the following topics:

Overview

This appendix describes how to use National Language Support (NLS) to change the default language of the Oracle Mobile Field Service Store and Forward applications, English, to the desired language of the user.

The profile option ICX: Language determines the language in which field service technicians receive data, messages, and labels for Oracle Mobile Field Service Store and Forward - Laptop or Oracle Mobile Field Service Store and Forward - Pocket PC.

As a prerequisite, install the NLS language for the Oracle E-Business Suite and then apply all patches in the NLS language when applicable.

From the enterprise application, complete the following steps to change the default language of Oracle Mobile Field Service Store and Forward applications:

  1. Change the profile ICX: Language to the desired language.

    1. Login with System Administrator responsibility.

    2. Navigate to Profile > System.

    3. Select the User check box and then enter the username.

    4. Enter the profile option name, ICX: Language, and then click Find.

    5. Change the language of the user level.

  2. Run the Manage Mobile Users concurrent program (if it is not scheduled).

    1. Login with Mobile Administrator responsibility.

    2. Navigate to Concurrent > Requests.

    3. Click OK to submit a single concurrent request.

    4. Select the Manage Mobile Users concurrent program from the list of values.

    5. Click OK.

The Manage Mobile Users concurrent program detects the language change and then removes all records in the old language and inserts them in the new language. This in turn, causes a full synchronization. After this synchronization, the user sees the application and data in the new language.

Oracle10g Lite can only use one language code set at a time. Oracle10g Lite has five sets of client libraries, one for each language (encoding). English/Western European, Japanese, Korean, Traditional Chinese, and Chinese are supported. When the Oracle9i Lite mobile server is installed, it will only install one set of client libraries. Therefore, an additional mobile server installation is required for every language if it uses a different code set. The administrator has to set up different URLs for each language. For example, the URL for English is the following: server/webtogo/setup_eng.htm, server/webtogo/setup_jp.htm. Users have to be informed of which URL they should use, based on the language they want.

As long as the languages use the same code set (such as English and Spanish), only one mobile server is required, as explained earlier.