This appendix covers the following topics:
The topics in this section explain specific data type operators and media type values for route rules and classification rules that are defined in the Route tab, Route Detail page, and the Classification tab, Classification Detail page, respectively.
Note: The selected Key determines the availability of operators.
The following table lists and describes the operators for data type: string and the condition under which the rule is evaluated to be true.
| Operator | The rule is evaluated to be true if the media item value for a given key … |
|---|---|
| begins with | Begins with the given string |
| contains | Contains the given string |
| does not contain | Does not contain the given string |
| does not equal | Does not match the given string |
| does not exist in | Does not exist in the given string |
| ends with | Ends with the given string |
| equals | Matches the given string without any case restrictions |
| equals (Match Case) | Matches the given string with case restriction |
| exists in | Is a subset of any of the given strings (a simplified OR operator) |
The following table lists and describes the operators for data type: number and the condition under which the rule is evaluated to be true.
.
| Operator | The rule is evaluated to be true if the media item value for a given key … |
|---|---|
| != | Is not equal to the given value |
| < | Is lesser than the given value |
| <= | Is lesser than or equal to the given value |
| = | Is equal to the given value |
| > | Is greater than the given value |
| >= | Is greater than or equal to the given value |
| between | Is between the two given values |
| does not exist in | Does not match any of the given values |
| exists in | Matches any of the given values (a simplified OR operator) |
The following table lists and describes the operators for data type: date and the condition under which the rule is evaluated to be true.
.
| Operator | The rule is evaluated to be true if the media item value for a date/time key is … |
|---|---|
| after(hh:mm:ss) | After the given time |
| before(hh:mm:ss) | Before the given time |
| between(hh:mm:ss-hh:mm:ss) | Between the given times |
| day of the week in (1,2,3,4,5,6,7) | Specific day/s, where 1=Sunday, 2=Monday, and so on. |
The following values are supported by Oracle Routing Server for the Key "Media Type" in the Values fields of the Route Rules and Classification Rules pages.
The Value for Key "Media Type" can be any of the case-independent values (inbound, outbound, email and Web callbacks) that are listed in the following table.
| Inbound Telephony | Outbound Telephony | Web CallBack | |
|---|---|---|---|
| call | outboundphone | webcall | |
| inboundcall | outboundtelephone | ||
| inboundphone | |||
| inboundtele | |||
| inboundtelephony | |||
| inboundtelephone | |||
| phonecall | outboundcall | inboundemail | webcallback |
| phone | outboundtele | ||
| telephony | outboundtelephony |