Deploying the Telephony Adapter

This chapter covers the following topics:

• Introduction to Deploying the Telephony Adapter

Introduction to Deploying the Telephony Adapter

This section describes the steps involved in packaging and uploading Oracle Telephony Adapter to deploy the implementation in a live interaction center environment. The following steps outline the deployment.

• Package the Telephony Adapter.

• Upload the Telephony Adapter to Interaction Center Server Manager.

• Configure CTI Middleware, Telesets and Route Points.

• Configure the Server Group.

• Test with Interaction Center, softphone and Oracle Universal Work Queue.

Prerequisites

• Install Oracle E-Business Suite.

• Install Oracle Interaction Center Server Manager.

Steps

1. Package the telephony adapter. The type of file package for Oracle Telephony Adapter depends on the development language of the adapter implementation.

   Do one of the following:

   • For an adapter developed in Java, all Java classes should be packaged into a single jar file using the Java JAR utility, such as impl.jar.

     • For an adapter developed in C, compile all code into a single DLL file, such as impl.dll.

2. Identify the node where Oracle Telephony Adapter Server will be deployed.

3. Copy the jar or dll file to the directory "3rdParty" that is under the directory where Interaction Center Server Manager is installed.

4. Configure CTI middleware, telesets and route points. Define a CTI middleware configuration before Oracle Telephony Adapter Server can start loading the adapter implementation. Do one of the following:

   • For a Java adapter implementation, use the Custom Java Adapter middleware type.

     • For a C adapter implementation, use the Custom C Adapter middleware type.

5. Configure the server group. Define Oracle Telephony Adapter Server and related servers before starting Oracle Telephony Adapter Server.

Related Topics

• Oracle Interaction Center Implementation Guide

• Oracle Advanced Inbound Implementation Guide