This chapter covers the following topics:
If you are having difficulties using Escalation Manager after implementing it, verify the following:
Workflow is installed and working correctly.
Territories have been defined and contain valid resources.
System Profile Options starting with "Escalation..." are set to valid values.
If Assisted Assignment through the Assignment Manager does not return any resources, then check whether or not the Escalated object itself has a resource.
This section contains information on some of the error messages associated with implementing Escalation Manager.
APP-JTF-210807 No Resources Found.
Cause: This message is often reported as a problem with Escalation Manager. This error can occur when assigning an escalation territory. You can define the territory, with the appropriate resources, then associate an escalation territory with that territory, and still the No Resources Found message appears. This happens most often because the object that is being escalated does not contain a territory itself.
Action: If no territory is available in the escalated object, then there is no way to locate the appropriate escalation territory, so that the resources cannot be found.
Refer to bug #1617608 for further details on debugging steps.