Collections Features for Oracle Receivables and Advanced Collections

This appendix describes the Oracle Advanced Collections functionality available in Oracle Receivables.

This appendix covers the following topics:

• List of Collections Features for Oracle Receivables and Advanced Collections

List of Collections Features for Oracle Receivables and Advanced Collections

A limited version of Oracle Advanced Collections functionality is available in Oracle Receivables and replaces the Receivables Collections Workbench. Receivables users who have not purchased a license for Advanced Collections are not authorized to use the full feature set of this product.

Use the following lists to identify the collections features available for Receivables and for Advanced Collections.

Collections Features for Receivables

• Collector's Work Queue, Oracle Advanced Collections User Guide

• Search tool, Oracle Advanced Collections User Guide

• Collections header and tabs, Oracle Advanced Collections User Guide

  • Profile with preconfigured metrics, Oracle Advanced Collections User Guide

  • History, Oracle Advanced Collections User Guide

  • Account, Oracle Advanced Collections User Guide

  • Transaction, Oracle Advanced Collections User Guide

  • Aging, Oracle Advanced Collections User Guide

  • Notes, Oracle Advanced Collections User Guide

  • Tasks, Oracle Advanced Collections User Guide

• Assign collectors using the AR Collector field

• View collections information by customer, account, bill to, or delinquency data levels, Oracle Advanced Collections User Guide

• Process payments, Oracle Advanced Collections User Guide

• Create promises, Oracle Advanced Collections User Guide

• Enter disputes, Oracle Advanced Collections User Guide and adjustments, Oracle Advanced Collections User Guide

• View invoices using Oracle Bill Presentment Architecture, Oracle Advanced Collections User Guide

• Run Receivables and Collections reports, Oracle Advanced Collections User Guide

• Preconfigured delinquency creation engine

• Preconfigured customer scoring engine

• Configurable dunning tool including dunning correspondence and callbacks

  Note: You perform all dunning activities in Oracle Advanced Collections. However, Oracle Receivables provides you with the Dunning Letter Reprint - Historical Receivables Only program so that you can reprint historical Days Overdue dunning letters that were sent to your customers in a previous release of Receivables. Use this program to conduct collections research for a specific customer. See: Reprinting Historical Dunning Letters, Oracle Receivables User Guide.

• Correspondence for disputes, adjustments, reversals, invoices, promises, and payments

Oracle Advanced Collections Features

Oracle Advanced Collections provides the functionality listed above plus the following features:

• Configurable scoring

• Configurable strategies and work items

• Configurable segments (database views for use with scoring and strategies)

• Create collections territories using Territory Manager

• Reassigning Work , Oracle Advanced Collections User Guide

• Additional Advanced Collections tabs:

  • Strategy, Oracle Advanced Collections User Guide

  • Lifecycle, Oracle Advanced Collections User Guide

  • Custom 1, Oracle Advanced Collections User Guide

  • Custom 2, Oracle Advanced Collections User Guide

• Tabs available with additional licensing:

  • If you use Oracle Loans - Loans, Oracle Advanced Collections User Guide

  • Case Management, if you use Oracle Lease and Finance Management

  • If you use Oracle Contracts - Contracts, Oracle Advanced Collections User Guide