This appendix covers the following topics:
Use the following worksheets when implementing Oracle Interaction Center Server Manager.
Password:
Responsibilities:
System Administrator
CRM Resource Manager
HRMS Manager, for example US HRMS Manager (if Oracle Human Resource Management System is installed)
Call Center HTML Administrator
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| Parameter | Value |
|---|---|
| IEO_COMM_TOP | |
| IEO_DBC_FILE | |
| IEO_JRE | |
| IEO_JAVA_TOP | |
| IEO_IP | |
| IEO_HOST |
Location:
Description:
| Server Type | Server Name | Node Assignment |
|---|---|---|
| Interaction Queueing and Distribution | ||
| Inbound Telephony Server | ||
| Routing Server | ||
| Telephony Adapter Server | ||
| Telephony Manager | ||
| Switch Simulator | ||
| Universal Work Queue |
This section includes worksheets to guide you when configuring multi-sites.
Location:
Description:
| Server Type | Server Name | Node Assignment |
|---|---|---|
| Interaction Queueing and Distribution | ||
| Routing Server |
Location:
Description:
| Server Type | Server Name | Node Assignment |
|---|---|---|
| Inbound Telephony Server | ||
| Telephony Adapter Server | ||
| Telephony Manager | ||
| Switch Simulator | ||
| Universal Work Queue |