Server Parameters and Command Line Parameters

This appendix covers the following topics:

Introduction

This section includes the parameters for command lines and servers.

Oracle Interaction Center Server Parameters

The following server parameters apply to Oracle Interaction Center servers.

Inbound Telephony Server

For information about the server parameters for the Inbound Telephony Server, see Oracle Advanced Inbound Telephony Implementation Guide.

Routing Server

For information about the server parameters for the Routing Server, see Oracle Advanced Inbound Telephony Implementation Guide.

Switch Simulator

For information about the server parameters for the Switch Simulator, see Oracle Advanced Inbound Telephony Implementation Guide.

Telephony Adapter Server

For information about the server parameters for the Telephony Adapter Server, see Oracle Advanced Inbound Telephony Implementation Guide.

Oracle Telephony Manager

For information about the server parameters for Oracle Telephony Manager, see Oracle Advanced Inbound Telephony Implementation Guide.

Interaction Queuing and Distribution

For information about the server parameters for Interaction Queuing and Distribution, see Oracle Advanced Inbound Telephony Implementation Guide.

Advanced Outbound Central Server

For information about the server parameters for the Advanced Outbound Central Server, see Oracle Advanced Outbound Telephony Implementation Guide.

Advanced Outbound Dial Server

For information about the server parameters for the Advanced Outbound Dial Server, see Oracle Advanced Outbound Telephony Implementation Guide.

Interaction Blending Server

For information about the server parameters for the Interaction Blending Server, see Oracle Interaction Blending Implementation Guide.

Universal Work Queue Server

For information about the server parameters for the Universal Work Queue Server, see Oracle Universal Work Queue Implementation Guide.

Oracle Interaction Center Server Manager Command Line Parameters

This section describes the commands used to operate Oracle Interaction Center Server Manager. Administrators can control Oracle Interaction Center Server Manager by entering commands at the command line for the operating system. They can also control the Interaction Center servers on an Interaction Center Server Manager node by issuing a command to Oracle Interaction Center Server Manager at the command line. Optionally, administrators can control Interaction Center servers by using the Call Center HTML Administration interface in Oracle Applications.

Starting Interaction Center Servers

ieoicsm start

Start Interaction Center Server Manager.

ieoicsm start -start_all {true|false}

Start all server processes assigned to the node.

true - Starts all server processes when Interaction Center Server Manager is started.

false - Does not start all server processes when Interaction Center Server Manager is started.

Default: true

ieoicsm start -start_default_config {true|false}

Start the default server group configuration, if it exists.

true - Starts the default configuration when Interaction Center Server Manager is started.

false - Does not start the default configuration when Interaction Center Server Manager is started.

Default: false

ieoicsm console_start

(Windows NT only) Start Interaction Center Server Manager in console mode.

ieoicsm console_start -start_all {true|false}

(Windows NT only) Start all server processes assigned to the node.

true - Starts all server processes when Interaction Center Server Manager is started.

false - Does not start all server processes when Interaction Center Server Manager is started.

Default: true

ieoicsm console_start -start_default_config {true|false}

(Windows NT only) Start the default server group configuration, if it exists.

true - Starts the default configuration when Interaction Center Server Manager is started.

false - Does not start the default configuration when Interaction Center Server Manager is started.

Default: false

Stopping Interaction Center Servers

ieoicsm stop

Stop Interaction Center Server Manager.

ieoicsm stop -kill ip_address

Stop Interaction Center Server Manager at the specified IP address.

ieoicsm stop -stop_all {true|false}

Stop all server processes on the node and Interaction Center Server Manager.

true - Stop all server processes when Interaction Center Server Manager is stopped.

false - Does not stop all server processes when Interaction Center Server Manager is stopped.

Default: false

Interaction Center Server Manager Command Line Utility

Use the Interaction Center Server Manager command line utility to start, stop, and monitor Interaction Center Server from the command line. To start the Interaction Center Server Manager command line utility, run:

ieoicsm cmd

When the server has started, you can invoke the following commands.

start <serverName>

Description: Start a server.

Parameters: serverName - name of the server

stop <serverName>

Description: Stop a server.

Parameters: serverName - name of the server

status <serverName>

Description: Report whether a server is up or down.

Parameters: serverName - name of the server

assign <serverName> <ipAddress>

Description: Assign a server to a node.

Parameters:

serverName - name of the server

ipAddress - the IP address of the computer that the server is to be run

quit

Description: Quit the command line utility