Implementation Worksheets

This appendix covers the following topics:

Universal Work Queue Administrator Worksheet

User Name:

Password:

Note: The initial password is temporary. When you sign on to Oracle Applications for the first time, the message "Your password has expired" appears and you are prompted to set a new password.

Responsibilities:

Universal Work Queue Profile Application Options Worksheet

Profile Option Value
IEU: Desktop: UI: Refresh Style

  • Automatic

  • Login Only

  • Manual
IEU: Desktop: UI: Show All Nodes

  • No

  • Yes
IEU: Desktop: UI: Option - Hide Work Queues  
IEU: Message: UI: Refresh Rate

  • Manual

  • On login

  • On return

  • 2 minutes

  • 3 minutes

  • 5 minutes

  • 10 minutes

  • 15 minutes

  • 30 minutes

  • 45 minutes

  • 1 hour

  • 2 hours

  • 90 minutes
IEU: Message: UI: UWQ Notices

  • No

  • Yes
IEU: Queue: Delinquencies

  • No

  • Yes
IEU: Queue: Dunning

  • No

  • Yes
IEU: Queue: Enterprise Tasks

  • No

  • Yes
IEU: Queue: Escalations

  • No

  • Yes
IEU: Queue: Forecasts

  • No

  • Yes
IEU: Queue: Leads

  • No

  • Yes
IEU: Queue: Marketing Lists

  • No

  • Yes
IEU: Queue: My Team Leads

  • No

  • Yes
IEU: Queue: My Team Opportunities

  • No

  • Yes
IEU: Queue: Opportunities

  • No

  • Yes
IEU: Queue: Promises

  • No

  • Yes
IEU: Queue: Quotes

  • No

  • Yes
IEU: Queue: Service Requests

  • No

  • Yes
IEU: Queue: Session History Logging

  • No

  • Yes
IEU: Queue: Work List

  • No

  • Yes
IEU: Queue Order: Delinquencies

  • No

  • Yes
IEU: Queue Order: Dunning

  • No

  • Yes
IEU: Queue Order: Enterprise Tasks

  • No

  • Yes
IEU: Queue Order: Escalations

  • No

  • Yes
IEU: Queue Order: Forecasts

  • No

  • Yes
IEU: Queue Order: Leads

  • No

  • Yes
IEU: Queue Order: Marketing Lists

  • No

  • Yes
IEU: Queue Order: My Team Leads

  • No

  • Yes
IEU: Queue Order: My Team Opportunities

  • No

  • Yes
IEU: Queue Order: Opportunities

  • No

  • Yes

For additional information about profiles for application work, see Profile Options for Application Work.

Universal Work Queue Media Profile Options Worksheet

Profile Option Value
IEU: Blending Style

  • Not Blended

  • Full Forced Blended

  • Full Optional Blended

  • Simple Forced Blended

  • Simple Optional Blended
IEU: Desktop: Network: Proxy Port  
IEU: Desktop: Network: Proxy Server  
IEU: Desktop: Network: Use Proxy

  • No

  • Yes
IEU: Desktop: Option - Hide Work Queues  
IEU: Desktop: UI: Refresh Style

  • Automatic

  • Login Only

  • Manual
IEU: Desktop: UI: Show All Nodes

  • No

  • Yes
IEU: Desktop: Trace Level

  • None

  • Error

  • Warning

  • Informational

  • Debug

  • All
IEU: Optional: Phone Extension  
IEU: Queue: Advanced Outbound Telephony

  • No

  • Yes
IEU: Queue: Inbound Email

  • No

  • Yes
IEU: Queue: Inbound Telephony

  • No

  • Yes
IEU: Queue: Advanced Outbound Telephony

  • No

  • Yes
IEU: Queue: Session History Logging

  • No

  • Yes
IEU: Queue: Web Callback

  • No

  • Yes
IEU: Queue: Web Collaboration

  • No

  • Yes
IEU: Queue Order: Inbound Email

  • No

  • Yes
IEU: Queue Order: Inbound Telephony

  • No

  • Yes
IEU: Queue Order: Media Nodes

  • No

  • Yes
IEU: Queue Order: Session History Logging

  • No

  • Yes
IEU: Queue Order: Web Callback

  • No

  • Yes
IEU: Queue Order: Web Collaboration

  • No

  • Yes

For information, see Section 5.2.1, Profile Options for Media Work.

Media Classification Action Association Worksheet

Media Type Classification Media Action

  • Acquired Email

  • Advanced Outbound Telephony

  • Basic Telephony

  • Blended

  • Direct Email

  • Inbound Email

  • Inbound Telephony

  • Outbound Email

  • Web Callback

  • Web Classification

  

  • Collections Email function

  • Collections Inbound Telephony function

  • Collections Outbound Telephony function

  • Customer Care Media function

  • Service Requests Media function

  • TeleSales Email function

  • TeleSales Inbound Telephony function

  • TeleSales Outbound Telephony function

  • Universal Work Queue Diagnostics function
Media Type Classification Media Action

  • Acquired Email

  • Advanced Outbound Telephony

  • Basic Telephony

  • Blended

  • Direct Email

  • Inbound Email

  • Inbound Telephony

  • Outbound Email

  • Web Callback

  • Web Classification

  

  • Collections Email function

  • Collections Inbound Telephony function

  • Collections Outbound Telephony function

  • Customer Care Media function

  • Service Requests Media function

  • TeleSales Email function

  • TeleSales Inbound Telephony function

  • TeleSales Outbound Telephony function

  • Universal Work Queue Diagnostics function
Media Type Classification Media Action

  • Acquired Email

  • Advanced Outbound Telephony

  • Basic Telephony

  • Blended

  • Direct Email

  • Inbound Email

  • Inbound Telephony

  • Outbound Email

  • Web Callback

  • Web Classification

  

  • Collections Email function

  • Collections Inbound Telephony function

  • Collections Outbound Telephony function

  • Customer Care Media function

  • Service Requests Media function

  • TeleSales Email function

  • TeleSales Inbound Telephony function

  • TeleSales Outbound Telephony function

  • Universal Work Queue Diagnostics function
Media Type Classification Media Action

  • Acquired Email

  • Advanced Outbound Telephony

  • Basic Telephony

  • Blended

  • Direct Email

  • Inbound Email

  • Inbound Telephony

  • Outbound Email

  • Web Callback

  • Web Classification

  

  • Collections Email function

  • Collections Inbound Telephony function

  • Collections Outbound Telephony function

  • Customer Care Media function

  • Service Requests Media function

  • TeleSales Email function

  • TeleSales Inbound Telephony function

  • TeleSales Outbound Telephony function

  • Universal Work Queue Diagnostics function

For procedures, see Classifying Media Actions.

Universal Work Queue Server Parameters Worksheet

Parameter Value
Enable Network Tracing

  • true

  • false
Enable Server Logger Utility

  • true

  • false
Enables Interaction Blending Communications

  • true

  • false
Network Layer Number of Sessions  
Network Layer Session Close Delay (seconds)  
Network Layer Trace File Name  
Network Layer Trace Level

  • 0x000 = None

  • 0x001 = Detail

  • 0x002 = Info

  • 0x004 = Minor

  • 0x008 = Critical
Network Layer Session Timeout (minutes)  
Remote Operation Retry Interval  
Remote Operation Time Duration (seconds)  
Run AO Simulator (true/false)

  • true

  • false
Server Port (>1024 for UNIX and <64,000)  
Trace Level

  • 0x0001 = Error

  • 0x0003 = Warning

  • 0x0007 = Info

  • 0x000f = Trace

  • 0xffff = All