This appendix covers the following topics:
Password:
Note: The initial password is temporary. When you sign on to Oracle Applications for the first time, the message "Your password has expired" appears and you are prompted to set a new password.
Responsibilities:
System Administrator
HRMS Manager, for example US HRMS Manager
CRM Resource Manager
CRM Task Manager (to create tasks to verify application work in Oracle Universal Work Queue)
Call Center HTML Administration (to configure Oracle Universal Work Queue to produce an application screen pop for media work)
Profile Option | Value |
---|---|
IEU: Desktop: UI: Refresh Style |
|
IEU: Desktop: UI: Show All Nodes |
|
IEU: Desktop: UI: Option - Hide Work Queues | |
IEU: Message: UI: Refresh Rate |
|
IEU: Message: UI: UWQ Notices |
|
IEU: Queue: Delinquencies |
|
IEU: Queue: Dunning |
|
IEU: Queue: Enterprise Tasks |
|
IEU: Queue: Escalations |
|
IEU: Queue: Forecasts |
|
IEU: Queue: Leads |
|
IEU: Queue: Marketing Lists |
|
IEU: Queue: My Team Leads |
|
IEU: Queue: My Team Opportunities |
|
IEU: Queue: Opportunities |
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IEU: Queue: Promises |
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IEU: Queue: Quotes |
|
IEU: Queue: Service Requests |
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IEU: Queue: Session History Logging |
|
IEU: Queue: Work List |
|
IEU: Queue Order: Delinquencies |
|
IEU: Queue Order: Dunning |
|
IEU: Queue Order: Enterprise Tasks |
|
IEU: Queue Order: Escalations |
|
IEU: Queue Order: Forecasts |
|
IEU: Queue Order: Leads |
|
IEU: Queue Order: Marketing Lists |
|
IEU: Queue Order: My Team Leads |
|
IEU: Queue Order: My Team Opportunities |
|
IEU: Queue Order: Opportunities |
|
For additional information about profiles for application work, see Profile Options for Application Work.
Profile Option | Value |
---|---|
IEU: Blending Style |
|
IEU: Desktop: Network: Proxy Port | |
IEU: Desktop: Network: Proxy Server | |
IEU: Desktop: Network: Use Proxy |
|
IEU: Desktop: Option - Hide Work Queues | |
IEU: Desktop: UI: Refresh Style |
|
IEU: Desktop: UI: Show All Nodes |
|
IEU: Desktop: Trace Level |
|
IEU: Optional: Phone Extension | |
IEU: Queue: Advanced Outbound Telephony |
|
IEU: Queue: Inbound Email |
|
IEU: Queue: Inbound Telephony |
|
IEU: Queue: Advanced Outbound Telephony |
|
IEU: Queue: Session History Logging |
|
IEU: Queue: Web Callback |
|
IEU: Queue: Web Collaboration |
|
IEU: Queue Order: Inbound Email |
|
IEU: Queue Order: Inbound Telephony |
|
IEU: Queue Order: Media Nodes |
|
IEU: Queue Order: Session History Logging |
|
IEU: Queue Order: Web Callback |
|
IEU: Queue Order: Web Collaboration |
|
For information, see Section 5.2.1, Profile Options for Media Work.
Media Type | Classification | Media Action |
---|---|---|
|
|
Media Type | Classification | Media Action |
---|---|---|
|
|
Media Type | Classification | Media Action |
---|---|---|
|
|
Media Type | Classification | Media Action |
---|---|---|
|
|
For procedures, see Classifying Media Actions.
Parameter | Value |
---|---|
Enable Network Tracing |
|
Enable Server Logger Utility |
|
Enables Interaction Blending Communications |
|
Network Layer Number of Sessions | |
Network Layer Session Close Delay (seconds) | |
Network Layer Trace File Name | |
Network Layer Trace Level |
|
Network Layer Session Timeout (minutes) | |
Remote Operation Retry Interval | |
Remote Operation Time Duration (seconds) | |
Run AO Simulator (true/false) |
|
Server Port (>1024 for UNIX and <64,000) | |
Trace Level |
|