This appendix covers the following topics:
This section lists seeded menus associated with the application.
The following table shows Oracle iSupport main menus and their descriptions.
| Menu | Description |
|---|---|
| IBU_ACCOUNT_MENU | Account tab |
| IBU_ADMINISTRATION | iSupport Administration |
| IBU_ADMIN_ROOT_MENU | iSupport Administrator Menu Containing MES |
| IBU_ASKME_MENU | Ask Me submenu |
| IBU_A_APPS | iSupport Application Link |
| IBU_A_FB_MENU | Administration->Survey |
| IBU_A_FORUM_MENU | Administration->Forum |
| IBU_A_FR_CATEGORY_MENU | Forum Category subtab |
| IBU_A_FR_FORUM_MENU | Forum subtab |
| IBU_A_FR_USER_GROUP_MENU | User Group subtab |
| IBU_A_PROFILE_MENU | Administration->Homepage |
| IBU_A_RM_MENU | Administration->Support->Request Management |
| IBU_A_ROOT_MENU | Administration |
| IBU_A_SUB | Administration->Homepage->Subscription |
| IBU_A_SUPPORT_MENU | Administration->Support |
| IBU_A_TOP_MENU | iSupport App Top Menu |
| IBU_A_USER_MENU | Administration->User |
| IBU_BUS_USER_HELP_MENU | Used for iSupport How Can We Help You bin for business users |
| IBU_BUS_USER_PROFILE_MENU | Profile--> |
| IBU_BUS_USER_TOP_MENU | Top menu for IBU Business User |
| IBU_CONFIG_ADMINISTRATION | iSupport Configuration Administration |
| IBU_DEFAULT_CONFIG_MENU | Configuration UI Menu |
| IBU_EMPL_ISUPPORT_MENU | iSupport menu for IBU Employee |
| IBU_EMPL_REQ_MENU | REQ menu for IBU Employee |
| IBU_EMPL_USER_TOP_MENU | Top menu for IBU Employee |
| IBU_EMP_DEFAULT_CONFIG_MENU | Employee User Configuration UI Menu |
| IBU_EMP_USER_HELP_MENU | Used in iSupport How Can We Help You bin for employee users |
| IBU_EMP_USER_PROFILE_MENU | User Profile for Employees |
| IBU_GUEST_DEFAULT_CONFIG_MENU | Guest User Configuration UI Menu |
| IBU_GUEST_LOGINBIN_MENU | Login Menu |
| IBU_GUEST_SUPPORT_MENU | Support tab for Guest introduced in 1159 |
| IBU_GUEST_USER_HELP_MENU | Used in iSupport How Can We Help You bin for guest users |
| IBU_GUEST_USER_TOP_MENU | Top menu for guest user |
| IBU_HLP_CALLME_ROOT_MENU | Contact Us - Root Menu |
| IBU_HLP_FEEDBACK_ROOT_MENU | Feedback - Root Menu |
| IBU_HOM_MENU | iSupport->Home |
| IBU_H_SITE_SELECT_ROOT_MENU | Site Selection Root Menu |
| IBU_IB_MENU | Home->Products |
| IBU_IND_USER_HELP_MENU | Used in iSupport How Can We Help You bin for individual users |
| IBU_IND_USER_PROFILE_MENU | User profile menu for IBU individual user |
| IBU_IND_USER_TOP_MENU | Top menu for IBU Individual User |
| IBU_INQ_MENU | iSupport->Account |
| IBU_INQ_RMA_CRT | iSupport->Account->Returns->View/Create Returns |
| IBU_ISUPPORT_MENU | iSupport--> |
| IBU_NORMAL_USER_TOP_MENU | Top menu |
| IBU_PRIMARY_USER_ROOT_MENU | - |
| IBU_PRIMARY_USER_TOP_MENU | - |
| IBU_PRI_USER_HELP_MENU | Used in iSupport How Can We Help You bin for primary users |
| IBU_PRI_USER_REQ_MENU | iSupport-->Support--> |
| IBU_PRI_USER_TOP_MENU | Top menu for IBU Primary User |
| IBU_PROFILE_ACCOUNT_MENU | Menu for Account Setting |
| IBU_PROFILE_COMPANY_MENU | Company Profile Menu |
| IBU_PROFILE_EMP_MENU | Profile Menu for Employees (User portion only) |
| IBU_PROFILE_MENU | Menu for iSupport Settings |
| IBU_PROFILE_USER_MENU | User Profile Menu |
| IBU_REQ_MENU | Home->Support |
| IBU_REQ_MENU_GUEST | Support |
| IBU_ROOT_MENU | iSupport |
| IBU_ROOT_MENU_GUEST | - |
| IBU_ROOT_PROFILE_MENU | Root Menu for Profile |
| IBU_SELF_SERVICE_TOP_MENU | Top Menu for iSupport Self Service User |
| IBU_SITE_ACCOUNT_ROOT_MENU | iSupport Site: Account Root Menu |
| IBU_SITE_ACCOUNT_TAB_MENU | iSupport Site: Account Menu |
| IBU_SITE_BUS_HOME_MENU | iSupport Site: Business User Home Menu |
| IBU_SITE_BUS_HOME_ROOT_MENU | iSupport Site: Business User Home Root Menu |
| IBU_SITE_BUS_USER_TOP_MENU | iSupport Site: Business User Top Menu |
| IBU_SITE_GUEST_HOME_MENU | iSupport Site: Guest User Home Menu |
| IBU_SITE_GUEST_HOME_ROOT_MENU | iSupport Site: Guest User Home Root Menu |
| IBU_SITE_GUEST_LOGINBIN_MENU | Site Login Menu |
| IBU_SITE_GUEST_USER_TOP_MENU | iSupport Site: Guest User Top Menu |
| IBU_SITE_PRI_HOME_MENU | iSupport Site: Primary User Home Menu |
| IBU_SITE_PRI_HOME_ROOT_MENU | iSupport Site: Primary User Home Root Menu |
| IBU_SITE_PRI_USER_TOP_MENU | iSupport Site: Primary User Top Menu |
| IBU_SITE_REG_HOME_MENU | iSupport Site: Regular User Home Menu |
| IBU_SITE_REG_HOME_ROOT_MENU | iSupport Site: Regular User Home Root Menu |
| IBU_SITE_REG_USER_TOP_MENU | iSupport Site: Regular User Top Menu |
| IBU_SUPPORT_MENU | Support tab introduced in 1159 |
| IBU_SYS_ADMIN_TOP_MENU | iSupport Administrator Top Menu |
The following table shows the top menus by responsibility.
| Responsibility | Top Menu | Description |
|---|---|---|
| IBU_ADMINISTRATOR | IBU_ADMINISTRATION | Top menu for iSupport Administrator |
| IBU_BUSINESS_USER_RESP | IBU_BUS_USER_TOP_MENU | Top menu for iSupport Business (B2B) User |
| IBU_EMPLOYEE_USER_RESP | IBU_EMPL_USER_TOP_MENU | Top menu for iSupport Employee (B2E) User |
| IBU_GUEST_USER_RESP | IBU_GUEST_USER_TOP_MENU | Top menu for iSupport Guest User |
| IBU_AUTH_GUEST_USER_RESP | IBU_AUTH_GUEST_USER_TOP_MENU | Top menu for authorized iSupport Guest User |
| IBU_INDIVIDUAL_USER_RESP | IBU_IND_USER_TOP_MENU | Top menu for iSupport Individual (B2C) User |
| IBU_PRIMARY_USER_RESP | IBU_PRI_USER_TOP_MENU | Top menu for iSupport Primary User |
| IBU_SELF_SERVICE_HELPDESK_RESP | IBU_SELF_SERVICE_TOP_MENU | Top menu for the iSupport Self Service User |
| IBU_SITE_B2B_USER_RESP | IBU_SITE_BUS_USER_TOP_MENU | Top menu for iSupport Site Business User |
| IBU_SITE_B2C_USER_RESP | IBU_SITE_REG_USER_TOP_MENU | Top menu for iSupport Site Individual User |
| IBU_SITE_GUEST_USER_RESP | IBU_SITE_GUEST_USER_TOP_MENU | Top menu for iSupport Site Guest User |
| IBU_SITE_PRIMARY_USER_RESP | IBU_SITE_PRI_USER_TOP_MENU | Top menu for iSupport Site Primary User |
| IBU_SYS_ADMIN | IBU_SYS_ADMIN_TOP_MENU | Top menu for iSupport System Administrator |
The following table shows the functions that are linked to menus, along with a description of each function.
| Function | Description |
|---|---|
| IBU_ACCOUNT_CONTACT | not used |
| IBU_A_CAT_FN | Administration > Support > Technical Library |
| IBU_A_CM_FN | Administration > Support > Call Me |
| IBU_A_FB_LIST_FN | Administration > Survey > Feedback List |
| IBU_A_FR_CT_CREATE_FN | Administration > Category > Create |
| IBU_A_FR_CT_DELETE_FN | Administration > Category > Delete |
| IBU_A_FR_CT_MODSTATUS_FN | Administration > Category > Modify |
| IBU_A_FR_CT_RENAME_FN | Administration > Category > Rename |
| IBU_A_FR_FR_CREATE_FN | Administration > Forum > Create |
| IBU_A_FR_FR_DELETE_FN | Administration > Forum > Delete |
| IBU_A_FR_FR_MODATTR_FN | Administration > Forum > Modify Attribute |
| IBU_A_FR_FR_MODSTATUS_FN | Administration > Forum > Modify Status |
| IBU_A_FR_FR_MOVE_FN | Administration > Forum > Move |
| IBU_A_FR_FR_RENAME_FN | Administration > Forum > Rename |
| IBU_A_FR_MESSAGE_FN | Administration > Forum > Messages |
| IBU_A_FR_UG_ASSC_FN | Administration > Forum > Associate Usergroup |
| IBU_A_FR_UG_DISASSC_FN | Administration > Forum > Disassociate Usergroup |
| IBU_A_PZ_FN | Administration > Homepage > Personalize |
| IBU_A_RM_FN | Administration > Support > Request Management |
| IBU_A_RM_TEMPLATE_FN | Administration > Support > Request Management > Template |
| IBU_A_RPT_FN | Not used in generic product. |
| IBU_A_SUB_FN | Administration > Homepage > Subscription subtab |
| IBU_A_TM_FN | Administration > Subscription > Template |
| IBU_A_UG_FN | Administration > Support > Usergroup |
| IBU_A_USER_APPROVALS_FN | Administration > User > Pending Approvals |
| IBU_A_USER_FN | Administration > Users |
| IBU_CMN_FORUM | Forum tab |
| IBU_COMPANY_ADDRESS | Profile > Company address |
| IBU_COMPANY_ADMIN | Profile > Company Administrators |
| IBU_COMPANY_CONTACT_POINTS | Profile > Contact points of company |
| IBU_COMPANY_INFORMATION | Profile > Company Information |
| IBU_GEN_PREF | Profile > General Preferences |
| IBU_HLP_CALLME | Support > Contact Us |
| IBU_HLP_FEEDBACK | Support > Survey |
| IBU_HOM_HOME | iSupport Home |
| IBU_INQ_ACCOUNT | Account |
| IBU_INQ_CONTRACTS | Account > Contracts |
| IBU_INQ_DEFECTS | Defects |
| IBU_INQ_INSTALLBASE | Install Base |
| IBU_INQ_INSTALLBASEREPORT | Install Base Report |
| IBU_INQ_INSTALLBASE_ADDPRODUCT | Install Base Add Product |
| IBU_INQ_INSTALLBASE_BUILT | Install Base as Built |
| IBU_INQ_INSTALLBASE_SUMMARY | Install Base Summary |
| IBU_INQ_INVOICES | Account > Invoices |
| IBU_INQ_ORDERS | Account > Orders |
| IBU_INQ_PAYMENTS | Account > Payments |
| IBU_INQ_RMAS | Account > Returns |
| IBU_LOGIN_FN | Applications Login page. If you want to use your own login page or to use the guest user home page as the login page, then you can customize IBU_LOGIN_FN to point to the appropriate JSP. |
| IBU_PERSONAL_PROFILE | Profile button |
| IBU_PROFILE_CONTRACT | not used |
| IBU_PROFILE_GENERAL | Profile > User Profile > Support |
| IBU_REGISTER_FN | JTF Register page |
| IBU_REQ_ASKME | Search Knowledge Base |
| IBU_REQ_CREATESR | Support > Create Service Requests |
| IBU_REQ_VIEWSR | Support > View Service Requests |
| IBU_SYSTEM_ADD | not used |
| IBU_SYSTEM_ADM | not used |
| IBU_SYSTEM_CSI | not used |
| IBU_SYSTEM_LIC | not used |
| IBU_SYSTEM_PRF | not used |
| IBU_SYSTEM_ROL | not used |
| IBU_SYSTEM_USR | not used |
| IBU_USER_ACCOUNTS | Profile > User Profile > Account |
| IBU_USER_ADDRESSES | Profile > User Profile > Addresses |
| IBU_USER_CONTACTPOINTS | Profile > User Profile > Contact Points |
| IBU_USER_CONTRACTS | not used |
The following table displays seeded user responsibilities and their descriptions.
| Responsibility Key | Responsibility Name | Description |
|---|---|---|
| IBU_ADMINISTRATOR | iSupport Administrator | iSupport Administrator |
| IBU_AUTH_GUEST_USER_RESP | iSupport Authenticated Guest User | Guest user responsibility that is dynamically assigned to authenticated users not set up in iSupport when accessing a public page. |
| IBU_BUSINESS_USER_RESP | iSupport Business User | Access privileges for receiving web support for a business user |
| IBU_EMPLOYEE_USER_RESP | iSupport Employee User | Access privileges for receiving web support for an employee of the support organization |
| IBU_GUEST_USER_RESP | iSupport Guest User | Access privileges for receiving web support for a guest user |
| IBU_INDIVIDUAL_USER_RESP | iSupport Individual User | Access privileges for receiving web support for an individual user |
| IBU_PRIMARY_USER_RESP | iSupport Primary User | Access privileges for receiving web support for a primary user |
| IBU_SELF_SERVICE_HELPDESK_RESP | iSupport Self-Service Helpdesk | Access privileges for receiving web support for a self-service user |
| IBU_SITE_B2B_USER_RESP | iSupport Site: Business User | Access privileges for support sites for a business user |
| IBU_SITE_B2C_USER_RESP | iSupport Site: Individual User | Access privileges for support sites for an individual user |
| IBU_SITE_GUEST_USER_RESP | iSupport Site: Guest User | Access privileges for support sites for a guest user |
| IBU_SITE_PRIMARY_USER_RESP | iSupport Site: Primary User | Access privileges for support sites for a primary user |
| IBU_SYS_ADMIN | iSupport System Administrator | iSupport System Admin |
This section contains information about seeded user types and enrollments that are required for registration.
| User Type Key | Activate Enrollments | Comment |
|---|---|---|
| IBU_INDIVIDUAL | IBU_INDIVIDUAL (self service) | |
| IBU_INDIVIDUAL_PARTIAL | IBU_INDIVIDUAL (self service) | This user type is not active out of box. If you activate this user type, then select and activate enrollment IBU_INDIVIDUAL for this user type. |
| IBU_PRIMARY | IBU_PRIMARY (self service), IBU_BUSINESS (automatic) | |
| IBU_BUSINESS | IBU_BUSINESS (self service) | |
| IBU_BUSINESS_PARTIAL | IBU_BUSINESS (self service) | This user type is not active out of box. If you activate this user type, then select and activate enrollment IBU_BUSINESS for this user type. |
| IBU_BUSINESS_PARTNER | IBU_BUSINESS(self service) | This user type is not active out of box. If you activate this user type, then select and activate enrollment IBU_BUSINESS for this user type. |
| User Type Key | Activate Enrollments | Comment |
|---|---|---|
| IBE_INDIVIDUAL | IBU_SITE_INDIVIDUAL_USER | |
| IBE_INDIVIDUAL_PARTIAL | IBU_SITE_INDIVIDUAL_USER | This user type is not active out of box. If you activate this user type, then select and activate enrollment IBU_SITE_INDIVIDUAL_USER for this user type. |
| IBE_PRIMARY | IBU_SITE_BUSINESS_USER | |
| IBU_SITE_PRIMARY_USER | ||
| IBE_BUSINESS | IBU_SITE_BUSINESS_USER | |
| IBE_BUSINESS_PARTIAL | IBU_SITE_BUSINESS_USER | This user type is not active out of box. If you activate this user type, then select and activate enrollment IBU_SITE_BUSINESS_USER for this user type. |
| IBE_PARTNER_BUSINESS | IBU_SITE_BUSINESS_USER | This user type is not active out of box. If you activate this user type, then select and activate enrollment IBU_SITE_BUSINESS_USER for this user type. |
| Other Info: User Type Key | Description |
|---|---|
| IBU_INDIVIDUAL | Individual users include new and existing users with no specific relationship to or representation of a business entity. |
| IBU_INDIVIDUAL_PARTIAL | Create an online user account for existing individual customers. |
| IBU_PRIMARY | Primary users are points of contacts for businesses and organizations. Select this option if you are the first person to register your business entity. You will be responsible for managing all users within your organization. This includes the validation and approval of users. Thus, you will serve as the administrator for your business entity. |
| IBU_BUSINESS | Business users have their organizations already registered in the system. To register, you will need your Registry ID. Please register as a primary user if you are the point of contact or first user for your entity.
Note: Using this user type requires a Registry ID from a previously registered business entity. |
| IBU_BUSINESS_PARTIAL | Create online user account for existing contacts of a company |
| IBU_BUSINESS_PARTNER | Create an online user account for a non-primary user of an already registered partner organization.
Note: To register, you need an organization Registry ID. |
This section provides the enrollment information for Oracle iSupport:
Enrollment: IBU_PRIMARY
Responsibility: iSupport Primary User
Role: IBU_B2B_PRIMARY_USER_MANAGEMENT, IBU_REG_USER
Enrollment: IBU_INDIVIDUAL (B2C User)
Responsibility: iSupport Individual User
Role: IBU_REG_USER
Enrollment: IBU_BUSINESS
Responsibility: iSupport Business User
Role: IBU_REG_USER
Enrollment: IBU_SITE_BUSINESS_USER
Name: Support Site: Business User
Description: Sign up to receive self-service support from our Web site using your organization account.
Responsibility: IBU_SITE_B2B_USER_RESP
Apply changed to existing subscribers: No
Assigned Roles: IBU_BUSINESS_USER
Application Owner: Oracle iSupport
Approval By: No Approval is required
Enrollment Template: Generic Template
Delegation Role: None
Enrollment: IBU_SITE_INDIVIDUAL_USER
Name: Support Site: Individual User
Description: Sign up to receive self-service support from our web site.
Responsibility: IBU_SITE_B2C_USER_RESP
Apply changed to existing subscribers: No
Assigned Roles: IBU_REGULAR_USER
Application Owner: Oracle iSupport
Approval By: No Approval is required
Enrollment Template: Generic Template
Delegation Role: None
Enrollment: IBU_SITE_PRIMARY_USER (Primary User)
Name: Support Site: Primary User
Description: Sign up to receive self-service support and manage users directly from our web site.
Responsibility: IBU_SITE_PRIMARY_USER_RESP
Apply changed to existing subscribers: No
Assigned Roles: IBU_PRIMARY_USER, IBU_BUSINESS_USER
Application Owner: Oracle iSupport
Approval By: No Approval is required
Enrollment Template: Generic Template
Delegation Role: None
The following table lists Oracle iSupport roles and permissions.
| Role | Permission | Description |
|---|---|---|
| IBU_B2B_PRIMARY_USER_MANAGEMENT | IBU_ADMIN_UPDATE | IBU ADMIN UPDATE |
| IBU_B2B_PRIMARY_USER_MANAGEMENT | IBU_ADMIN_VIEW | IBU ADMIN VIEW |
| IBU_B2B_PRIMARY_USER_MANAGEMENT | IBU_Account_Create | To Create an Account to a party or organization |
| IBU_B2B_PRIMARY_USER_MANAGEMENT | IBU_USER_MGMT | Permission for User Management |
| IBU_B2B_PRIMARY_USER_MANAGEMENT | IBU_USER_MGMT_VIEW_COMPANY_USER | Permission to view company user |
| IBU_B2B_PRIMARY_USER_MANAGEMENT | IBU_USER_MGMT_VIEW_MY_ROLE | Permission to view only my role |
| IBU_B2B_PRIMARY_USER_MANAGEMENT | JTF_PRIMARY_USER_SUMMARY | JTF Primary User |
| IBU_BUSINESS_USER | CSI_ACCT_ACCESS_ONLY | Restricts the users access to Installed Base products based on an Account |
| IBU_BUSINESS_USER | CSI_ADDI_ATTR_UPDATE | Update permission for csi Additional Attributes page. |
| IBU_BUSINESS_USER | CSI_ADDI_ATTR_VIEW | View permission for csi Additional Attributes page. |
| IBU_BUSINESS_USER | CSI_CONTACT_DETAIL_UPDATE | Update permission for Contact Detail page |
| IBU_BUSINESS_USER | CSI_CONTACT_DETAIL_VIEW | View permission for Contact Detail page |
| IBU_BUSINESS_USER | CSI_CONTRACT_UPDATE | Update permission for Contract page |
| IBU_BUSINESS_USER | CSI_CONTRACT_VIEW | View permission for Contract page |
| IBU_BUSINESS_USER | CSI_CREATE_INST_UPDATE | Update permission for Create Instance page |
| IBU_BUSINESS_USER | CSI_CREATE_INST_VIEW | View permission for Create Instance page |
| IBU_BUSINESS_USER | CSI_GENERAL_ATTRIB_CUST_ONLY | Makes certain Customer product attributes read only |
| IBU_BUSINESS_USER | CSI_INST_CONFIG_UPDATE | Update permission for Instant Config page |
| IBU_BUSINESS_USER | CSI_INST_CONFIG_VIEW | View permission for Instant Config page |
| IBU_BUSINESS_USER | CSI_INST_GENERAL_UPDATE | Update permission for Instant General page |
| IBU_BUSINESS_USER | CSI_INST_GENERAL_VIEW | View permission for Instant General page |
| IBU_BUSINESS_USER | CSI_LATEST_TRANSACTION_UPDATE | Update permission for Latest Transaction page |
| IBU_BUSINESS_USER | CSI_LATEST_TRANSACTION_VIEW | View permission for Latest Transaction page |
| IBU_BUSINESS_USER | CSI_PARTY_CONTACT_UPDATE | Update permission for Party Contact page |
| IBU_BUSINESS_USER | CSI_PARTY_CONTACT_VIEW | View permission for Party Contact page |
| IBU_BUSINESS_USER | CSI_PERZ_EDIT_UPDATE | Update Permission for personalization edit page |
| IBU_BUSINESS_USER | CSI_PERZ_EDIT_VIEW | View permission for personalization edit page |
| IBU_BUSINESS_USER | CSI_PRICING_UPDATE | Update permission for Pricing page |
| IBU_BUSINESS_USER | CSI_PRICING_VIEW | View permission for Pricing page |
| IBU_BUSINESS_USER | CSI_PROPERTY_READ | Read the CSI Properties |
| IBU_BUSINESS_USER | CSI_REPAIR_ORDER_UPDATE | Update permission for Repair Order page |
| IBU_BUSINESS_USER | CSI_REPAIR_ORDER_VIEW | View permission for Repari Order page |
| IBU_BUSINESS_USER | CSI_SEARCH_PRODUCT_UPDATE | Update permission for Search Product page |
| IBU_BUSINESS_USER | CSI_SEARCH_PRODUCT_VIEW | View permission for Search Product page |
| IBU_BUSINESS_USER | CSI_SERVICE_REQUEST_UPDATE | Update permission for Service Request page |
| IBU_BUSINESS_USER | CSI_SERVICE_REQUEST_VIEW | View permission for Service Request page |
| IBU_BUSINESS_USER | CSI_SHOW_EXT_CONTACTS | Restricts Installed Base User to view only the external contacts |
| IBU_BUSINESS_USER | CSI_SHOW_EXT_LOCATIONS | Restricts the Installed Base user to view only external locations |
| IBU_BUSINESS_USER | CSI_SHOW_EXT_PARTIES | Restricts the user to View only the External parties |
| IBU_BUSINESS_USER | CSI_SHOW_INST_CUSTOMER_MENU | Permission to have the Installed Base Customer facing instance details Menu |
| IBU_BUSINESS_USER | CSI_SPLIT_QUANTITY_UPDATE | Update permission for Split Quantity page |
| IBU_BUSINESS_USER | CSI_SPLIT_QUANTITY_VIEW | View permission for Split Quantity page |
| IBU_BUSINESS_USER | CSI_TRANSACTION_DETAIL_UPDATE | Update permission for Transaction Detail page |
| IBU_BUSINESS_USER | CSI_TRANSACTION_DETAIL_VIEW | View permission for Transaction Detail page |
| IBU_BUSINESS_USER | CSI_TRANSACTION_INSTANCE_UPDATE | Update permission for Transaction Instance page |
| IBU_BUSINESS_USER | CSI_TRANSACTION_INSTANCE_VIEW | View permission for Transaction Instance page |
| IBU_BUSINESS_USER | CS_Advanced_Search | Knowledge:Search: Permission to view the KM Advanced Search Page |
| IBU_BUSINESS_USER | CS_Freq_Used_Sol_View | Knowledge:Search: Permission to View frequently used solutions |
| IBU_BUSINESS_USER | CS_Products_Add | Add New Products Not through OM |
| IBU_BUSINESS_USER | CS_Products_Delete | Delete product from customer view |
| IBU_BUSINESS_USER | CS_Products_Report | Install Base Report |
| IBU_BUSINESS_USER | CS_Products_Update | Change purchased product status and location |
| IBU_BUSINESS_USER | CS_Products_View | View Purchased Products |
| IBU_BUSINESS_USER | CS_Rec_Sol_View | Knowledge:Setup: Permission to view recommended solutions |
| IBU_BUSINESS_USER | CS_Solution_View | Knowledge:Search: Permission to view solution |
| IBU_BUSINESS_USER | CS_Solution_View_Public | Knowledge Management view public solutions |
| IBU_BUSINESS_USER | CS_Statement_View | Knowledge:Search: Permission to view statement |
| IBU_BUSINESS_USER | CS_USED_COUNT_UPDATE | Knowledge:Search: Permission to update solution used count |
| IBU_BUSINESS_USER | IBE_CHANGE_BILLTO_CONTACT | Permission to change the bill-to contact while placing the order for an organization |
| IBU_BUSINESS_USER | IBE_CREATE_RETURN | Permission to create return |
| IBU_BUSINESS_USER | IBE_INT_ADMINISTRATORS | Permission to view primary users of the organization |
| IBU_BUSINESS_USER | IBE_INT_ORG_ADDRESS_BOOK | Permission to view organization address book |
| IBU_BUSINESS_USER | IBE_INT_ORG_DETAILS | Permission to view organization details |
| IBU_BUSINESS_USER | IBE_INT_ORG_EMAIL_ADDRESSES | Permission to view organization email addresses |
| IBU_BUSINESS_USER | IBE_INT_ORG_PHONE_NUMBERS | Permission to view organization phone number functionality |
| IBU_BUSINESS_USER | IBE_INT_ORG_TELEX_NUMBERS | Permission to view organization telex numbers functionality |
| IBU_BUSINESS_USER | IBE_VIEW_INVOICE | Permission to view invoice |
| IBU_BUSINESS_USER | IBE_VIEW_ORDER | Permission to view order |
| IBU_BUSINESS_USER | IBE_VIEW_PAYMENT | - |
| IBU_BUSINESS_USER | IBE_VIEW_RETURN_ORDER | Permission to view return order |
| IBU_BUSINESS_USER | IBU_CallMe | Submit a request for an agent to call back |
| IBU_BUSINESS_USER | IBU_Contracts_View | View Customer Contracts |
| IBU_BUSINESS_USER | IBU_DEPOT_VIEW | Depot Repair Orders View Permission. Used for depot repair summary, detail, and search pages. |
| IBU_BUSINESS_USER | IBU_Defects_View | View Product Defects |
| IBU_BUSINESS_USER | IBU_Homepage | - |
| IBU_BUSINESS_USER | IBU_Homepage_Update | IBU Homepage Update |
| IBU_BUSINESS_USER | IBU_Invoices_View | View Customer Invoices |
| IBU_BUSINESS_USER | IBU_Orders_View | View Customer Orders |
| IBU_BUSINESS_USER | IBU_Payments_View | View Payments |
| IBU_BUSINESS_USER | IBU_Profile_Update | Update profile/personalization information |
| IBU_BUSINESS_USER | IBU_Profile_View | View customer profile/personalization information |
| IBU_BUSINESS_USER | IBU_Request_Add_Contact | Add a Contact to Service Request |
| IBU_BUSINESS_USER | IBU_Request_Close | Close a service request |
| IBU_BUSINESS_USER | IBU_Request_Create | Create a service request |
| IBU_BUSINESS_USER | IBU_Request_Email_To_Me | Request Service Request Details by Email |
| IBU_BUSINESS_USER | IBU_Request_Escalate | Change service request urgency |
| IBU_BUSINESS_USER | IBU_Request_Manage_Templates | Create, Update Service Request Templates |
| IBU_BUSINESS_USER | IBU_Request_Manage_Views | Create, Update Service Request Views/Saved Searches. |
| IBU_BUSINESS_USER | IBU_Request_Reopen | Reopen a Service Request |
| IBU_BUSINESS_USER | IBU_Request_Search | Search Service Requests |
| IBU_BUSINESS_USER | IBU_Request_Update | Add a comment to an open service request |
| IBU_BUSINESS_USER | IBU_Request_Update_Solution_Usefulness | Update Usefulness of the Solutions Suggested for a Service Request |
| IBU_BUSINESS_USER | IBU_Request_View | View service requests |
| IBU_BUSINESS_USER | IBU_Request_View_Account | iSupport view account service requests |
| IBU_BUSINESS_USER | IBU_Request_View_Company | - |
| IBU_BUSINESS_USER | IBU_Request_View_Self | View service requests created by the user for which the user is an active contact |
| IBU_BUSINESS_USER | IBU_Returns_Add | Create Return for a Product |
| IBU_BUSINESS_USER | IBU_Returns_View | View Customer Returns |
| IBU_BUSINESS_USER | IBU_SR_SEND_EMAIL | permission for user to send email (Service Request) |
| IBU_BUSINESS_USER | IBU_SR_TASK_VIEW_PUBLISH | The permission to view only publish tasks |
| IBU_BUSINESS_USER | IBU_SR_UPLOAD_ATTACHMENT | Upload Attachment to Service Request |
| IBU_BUSINESS_USER | IBU_SR_VIEW_PROFILE_UPDATE | View and profile update permission |
| IBU_BUSINESS_USER | IBU_Survey_Create | Fill in a pre-defined survey |
| IBU_BUSINESS_USER | IBU_Technical_Library_View | View technical documentation |
| IBU_BUSINESS_USER | IBU_UPDATE_SUPPORT_PREFERENCES | iSupport Site: Profile: Support Preferences: Update |
| IBU_BUSINESS_USER | IBU_VIEW_SUPPORT_PREFERENCES | iSupport Site: Profile: Support Preferences: View |
| IBU_EMPLOYEE | CS_Advanced_Search | Knowledge:Search: Permission to view the KM Advanced Search Page |
| IBU_EMPLOYEE | CS_Freq_Used_Sol_View | Knowledge:Search: Permission to View frequently used solutions |
| IBU_EMPLOYEE | CS_Products_Add | Add New Products Not through OM |
| IBU_EMPLOYEE | CS_Products_Delete | Delete product from customer view |
| IBU_EMPLOYEE | CS_Products_Report | Install Base Report |
| IBU_EMPLOYEE | CS_Products_Update | Change purchased product status and location |
| IBU_EMPLOYEE | CS_Products_View | View Purchased Products |
| IBU_EMPLOYEE | CS_Rec_Sol_View | Knowledge:Setup: Permission to view recommended solutions |
| IBU_EMPLOYEE | CS_Solution_View | Knowledge:Search: Permission to view solution |
| IBU_EMPLOYEE | CS_Solution_View_All | Knowledge Management view all solutions |
| IBU_EMPLOYEE | CS_Solution_View_B | - |
| IBU_EMPLOYEE | CS_Solution_View_Internal | Knowledge:Search: Permission to view public and internal solutions |
| IBU_EMPLOYEE | CS_Statement_View | Knowledge:Search: Permission to view statement |
| IBU_EMPLOYEE | CS_USED_COUNT_UPDATE | Knowledge:Search: Permission to update solution used count |
| IBU_EMPLOYEE | IBU_Homepage | - |
| IBU_EMPLOYEE | IBU_Homepage_Update | IBU Homepage Update |
| IBU_EMPLOYEE | IBU_Profile_Update | Update profile/personalization information |
| IBU_EMPLOYEE | IBU_Profile_View | View customer profile/personalization information |
| IBU_EMPLOYEE | IBU_Request_Add_Contact | Add a Contact to Service Request |
| IBU_EMPLOYEE | IBU_Request_Close | Close a service request |
| IBU_EMPLOYEE | IBU_Request_Create | Create a service request |
| IBU_EMPLOYEE | IBU_Request_Email_To_Me | Request Service Request Details by Email |
| IBU_EMPLOYEE | IBU_Request_Escalate | Change service request urgency |
| IBU_EMPLOYEE | IBU_Request_Manage_Templates | Create, Update Service Request Templates |
| IBU_EMPLOYEE | IBU_Request_Manage_Views | Create, Update Service Request Views/Saved Searches. |
| IBU_EMPLOYEE | IBU_Request_Reopen | Reopen a Service Request |
| IBU_EMPLOYEE | IBU_Request_Search | Search Service Requests |
| IBU_EMPLOYEE | IBU_Request_Update | Add a comment to an open service request |
| IBU_EMPLOYEE | IBU_Request_Update_Solution_Usefulness | Update Usefulness of the Solutions Suggested for a Service Request |
| IBU_EMPLOYEE | IBU_Request_View | View service requests |
| IBU_EMPLOYEE | IBU_REQUEST_VIEW_SELF | View service requests created by the employee for which the employee is an active contact |
| IBU_EMPLOYEE | IBU_SR_TASK_VIEW_PUBLIC | Oracle iSupport: show public task only |
| IBU_EMPLOYEE | IBU_SR_TASK_VIEW_PUBLISH | The permission to view only publish tasks |
| IBU_EMPLOYEE | IBU_SR_UPLOAD_ATTACHMENT | Upload Attachment to Service Request |
| IBU_EMPLOYEE | IBU_SR_VIEW_PROFILE_UPDATE | View and profile update permission |
| IBU_EMPLOYEE | IBU_Survey_Create | Fill in a predefined survey |
| IBU_EMPLOYEE | IBU_Technical_Library_View | View technical documentation |
| IBU_FORUM_ADMINISTRATOR | IBU_Forum | View and post threads |
| IBU_FORUM_ADMINISTRATOR | IBU_Forum_Category_Edit | |
| IBU_FORUM_ADMINISTRATOR | IBU_Forum_Edit | |
| IBU_FORUM_ADMINISTRATOR | IBU_Forum_View | HA enabled page view permission for forum client. |
| IBU_FORUM_ADMINISTRATOR | IBU_Forum_View_Open | |
| IBU_FORUM_ADMINISTRATOR | IBU_Forum_View_Restrict | |
| IBU_FORUM_USER | IBU_Forum | View and post threads |
| IBU_FORUM_USER | IBU_Forum_View | HA enabled page view permission for forum client. |
| IBU_FORUM_USER | IBU_Forum_View_Open | |
| IBU_FORUM_USER | IBU_Forum_View_Restrict | |
| IBU_GUEST_USER | CS_Solution_View | Knowledge:Search: Permission to view solution |
| IBU_GUEST_USER | IBU_Guest_User | Guest user permission |
| IBU_GUEST_USER | IBU_Homepage | - |
| IBU_GUEST_USER | IBU_Homepage_Hide_Customize | Permission to hide personalization link |
| IBU_GUEST_USER | IBU_Technical_Library_View | View technical documentation |
| IBU_PRIMARY_USER | CSI_ACCT_ACCESS_ONLY | Restricts the users access to Installed Base products based on an Account |
| IBU_PRIMARY_USER | CSI_ADDI_ATTR_UPDATE | Update permission for csi Additional Attributes page. |
| IBU_PRIMARY_USER | CSI_ADDI_ATTR_VIEW | View permission for csi Additional Attributes page. |
| IBU_PRIMARY_USER | CSI_CONTACT_DETAIL_UPDATE | Update permission for Contact Detail page |
| IBU_PRIMARY_USER | CSI_CONTACT_DETAIL_VIEW | View permission for Contact Detail page |
| IBU_PRIMARY_USER | CSI_CONTRACT_UPDATE | Update permission for Contract page |
| IBU_PRIMARY_USER | CSI_CONTRACT_VIEW | View permission for Contract page |
| IBU_PRIMARY_USER | CSI_CREATE_INST_UPDATE | Update permission for Create Instance page |
| IBU_PRIMARY_USER | CSI_CREATE_INST_VIEW | View permission for Create Instance page |
| IBU_PRIMARY_USER | CSI_GENERAL_ATTRIB_CUST_ONLY | Makes certain Customer product attributes read only |
| IBU_PRIMARY_USER | CSI_INST_CONFIG_UPDATE | Update permission for Instant Config page |
| IBU_PRIMARY_USER | CSI_INST_CONFIG_VIEW | View permission for Instant Config page |
| IBU_PRIMARY_USER | CSI_INST_GENERAL_UPDATE | Update permission for Instant General page |
| IBU_PRIMARY_USER | CSI_INST_GENERAL_VIEW | View permission for Instant General page |
| IBU_PRIMARY_USER | CSI_LATEST_TRANSACTION_UPDATE | Update permission for Latest Transaction page |
| IBU_PRIMARY_USER | CSI_LATEST_TRANSACTION_VIEW | View permission for Latest Transaction page |
| IBU_PRIMARY_USER | CSI_PARTY_CONTACT_UPDATE | Update permission for Party Contact page |
| IBU_PRIMARY_USER | CSI_PARTY_CONTACT_VIEW | View permission for Party Contact page |
| IBU_PRIMARY_USER | CSI_PERZ_EDIT_UPDATE | Update Permission for personalization edit page |
| IBU_PRIMARY_USER | CSI_PERZ_EDIT_VIEW | View permission for personalization edit page |
| IBU_PRIMARY_USER | CSI_PRICING_UPDATE | Update permission for Pricing page |
| IBU_PRIMARY_USER | CSI_PRICING_VIEW | View permission for Pricing page |
| IBU_PRIMARY_USER | CSI_PROPERTY_READ | Read the CSI Properties |
| IBU_PRIMARY_USER | CSI_REPAIR_ORDER_UPDATE | Update permission for Repair Order page |
| IBU_PRIMARY_USER | CSI_REPAIR_ORDER_VIEW | View permission for Repari Order page |
| IBU_PRIMARY_USER | CSI_SEARCH_PRODUCT_UPDATE | Update permission for Search Product page |
| IBU_PRIMARY_USER | CSI_SEARCH_PRODUCT_VIEW | View permission for Search Product page |
| IBU_PRIMARY_USER | CSI_SERVICE_REQUEST_UPDATE | Update permission for Service Request page |
| IBU_PRIMARY_USER | CSI_SERVICE_REQUEST_VIEW | View permission for Service Request page |
| IBU_PRIMARY_USER | CSI_SHOW_EXT_CONTACTS | Restricts Installed Base User to view only the external contacts |
| IBU_PRIMARY_USER | CSI_SHOW_EXT_LOCATIONS | Restricts the Installed Base user to view only external locations |
| IBU_PRIMARY_USER | CSI_SHOW_EXT_PARTIES | Restricts the user to View only the External parties |
| IBU_PRIMARY_USER | CSI_SHOW_INST_CUSTOMER_MENU | Permission to have the Installed Base Customer facing instance details Menu |
| IBU_PRIMARY_USER | CSI_SPLIT_QUANTITY_UPDATE | Update permission for Split Quantity page |
| IBU_PRIMARY_USER | CSI_SPLIT_QUANTITY_VIEW | View permission for Split Quantity page |
| IBU_PRIMARY_USER | CSI_TRANSACTION_DETAIL_UPDATE | Update permission for Transaction Detail page |
| IBU_PRIMARY_USER | CSI_TRANSACTION_DETAIL_VIEW | View permission for Transaction Detail page |
| IBU_PRIMARY_USER | CSI_TRANSACTION_INSTANCE_UPDATE | Update permission for Transaction Instance page |
| IBU_PRIMARY_USER | CSI_TRANSACTION_INSTANCE_VIEW | View permission for Transaction Instance page |
| IBU_PRIMARY_USER | CS_Advanced_Search | Knowledge:Search: Permission to view the KM Advanced Search Page |
| IBU_PRIMARY_USER | CS_Freq_Used_Sol_View | Knowledge:Search: Permission to View frequently used solutions |
| IBU_PRIMARY_USER | CS_Products_Add | Add New Products Not through OM |
| IBU_PRIMARY_USER | CS_Products_Delete | Delete product from customer view |
| IBU_PRIMARY_USER | CS_Products_Report | Install Base Report |
| IBU_PRIMARY_USER | CS_Products_Update | Change purchased product status and location |
| IBU_PRIMARY_USER | CS_Products_View | View Purchased Products |
| IBU_PRIMARY_USER | CS_Rec_Sol_View | Knowledge:Setup: Permission to view recommended solutions |
| IBU_PRIMARY_USER | CS_Solution_View | Knowledge:Search: Permission to view solution |
| IBU_PRIMARY_USER | CS_Solution_View_Public | Knowledge Management view public solutions |
| IBU_PRIMARY_USER | CS_Statement_View | Knowledge:Search: Permission to view statement |
| IBU_PRIMARY_USER | CS_USED_COUNT_UPDATE | Knowledge:Search: Permission to update solution used count |
| IBU_PRIMARY_USER | IBE_CHANGE_BILLTO_CONTACT | Permission to change the bill-to contact while placing the order for an organization |
| IBU_PRIMARY_USER | IBE_CREATE_RETURN | Permission to create return |
| IBU_PRIMARY_USER | IBE_INT_ADMINISTRATORS | Permission to view primary users of the organization |
| IBU_PRIMARY_USER | IBE_INT_ASSIGN_ACCOUNTS | Permission to assign accounts |
| IBU_PRIMARY_USER | IBE_INT_ASSIGN_ROLES | Permission to assign roles |
| IBU_PRIMARY_USER | IBE_INT_CONTACT_DETAILS | Permission to view contact details info |
| IBU_PRIMARY_USER | IBE_INT_MANAGE_CONTACT | Permission to create or update a new contact and user |
| IBU_PRIMARY_USER | IBE_INT_MANAGE_CONTACT_INFO | Permission to update, create, delete corporate addresses, email and phone numbers |
| IBU_PRIMARY_USER | IBE_INT_ORG_ADDRESS_BOOK | Permission to view organization address book |
| IBU_PRIMARY_USER | IBE_INT_ORG_DETAILS | Permission to view organization details |
| IBU_PRIMARY_USER | IBE_INT_ORG_EMAIL_ADDRESSES | Permission to view organization email addresses |
| IBU_PRIMARY_USER | IBE_INT_ORG_PHONE_NUMBERS | Permission to view organization phone number functionality |
| IBU_PRIMARY_USER | IBE_INT_ORG_TELEX_NUMBERS | Permission to view organization telex numbers functionality |
| IBU_PRIMARY_USER | IBE_INT_PENDING_APPROVAL | Permission to approve users of the organization |
| IBU_PRIMARY_USER | IBE_INT_PRIMARY_USER | Permission to identify a user as primary user |
| IBU_PRIMARY_USER | IBE_INT_ROLE_MANAGEMENT | Permission to create and update roles |
| IBU_PRIMARY_USER | IBE_INT_UPDATE_ORG_DETAILS | Permission to update organization details |
| IBU_PRIMARY_USER | IBE_INT_USER_MANAGEMENT | Permission to access user management functionality |
| IBU_PRIMARY_USER | IBE_VIEW_INVOICE | Permission to view invoice |
| IBU_PRIMARY_USER | IBE_VIEW_ORDER | Permission to view order |
| IBU_PRIMARY_USER | IBE_VIEW_PAYMENT | - |
| IBU_PRIMARY_USER | IBE_VIEW_RETURN_ORDER | Permission to view return order |
| IBU_PRIMARY_USER | IBU_CallMe | Submit a request for an agent to call back |
| IBU_PRIMARY_USER | IBU_Contracts_View | View Customer Contracts |
| IBU_PRIMARY_USER | IBU_DEPOT_VIEW | Depot Repair Orders View Permission. Used for depot repair summary, detail, and search pages. |
| IBU_PRIMARY_USER | IBU_Defects_View | View Product Defects |
| IBU_PRIMARY_USER | IBU_Homepage | - |
| IBU_PRIMARY_USER | IBU_Homepage_Update | IBU Homepage Update |
| IBU_PRIMARY_USER | IBU_Invoices_View | View Customer Invoices |
| IBU_PRIMARY_USER | IBU_Orders_View | View Customer Orders |
| IBU_PRIMARY_USER | IBU_Payments_View | View Payments |
| IBU_PRIMARY_USER | IBU_Profile_Update | Update profile/personalization information |
| IBU_PRIMARY_USER | IBU_Profile_View | View customer profile/personalization information |
| IBU_PRIMARY_USER | IBU_Request_Add_Contact | Add a Contact to Service Request |
| IBU_PRIMARY_USER | IBU_Request_Close | Close a service request |
| IBU_PRIMARY_USER | IBU_Request_Create | Create a service request |
| IBU_PRIMARY_USER | IBU_Request_Email_To_Me | Request Service Request Details by Email |
| IBU_PRIMARY_USER | IBU_Request_Escalate | Change service request urgency |
| IBU_PRIMARY_USER | IBU_Request_Manage_Templates | Create, Update Service Request Templates |
| IBU_PRIMARY_USER | IBU_Request_Manage_Views | Create, Update Service Request Views/Saved Searches. |
| IBU_PRIMARY_USER | IBU_Request_Reopen | Reopen a Service Request |
| IBU_PRIMARY_USER | IBU_Request_Search | Search Service Requests |
| IBU_PRIMARY_USER | IBU_Request_Update | Add a comment to an open service request |
| IBU_PRIMARY_USER | IBU_Request_Update_Solution_Usefulness | Update Usefulness of the Solutions Suggested for a Service Request |
| IBU_PRIMARY_USER | IBU_Request_View | View service requests |
| IBU_PRIMARY_USER | IBU_Request_View_Account | iSupport view account service requests |
| IBU_PRIMARY_USER | IBU_Request_View_Company | - |
| IBU_PRIMARY_USER | IBU_Request_View_Self | - |
| IBU_PRIMARY_USER | IBU_Returns_Add | Create Return for a Product |
| IBU_PRIMARY_USER | IBU_Returns_View | View Customer Returns |
| IBU_PRIMARY_USER | IBU_SR_SEND_EMAIL | permission for user to send email (Service Request) |
| IBU_PRIMARY_USER | IBU_SR_TASK_VIEW_PUBLISH | The permission to view only publish tasks |
| IBU_PRIMARY_USER | IBU_SR_UPLOAD_ATTACHMENT | Upload Attachment to Service Request |
| IBU_PRIMARY_USER | IBU_SR_VIEW_PROFILE_UPDATE | View and profile update permission |
| IBU_PRIMARY_USER | IBU_Survey_Create | Fill in a pre-defined survey |
| IBU_PRIMARY_USER | IBU_Technical_Library_View | View technical documentation |
| IBU_PRIMARY_USER | IBU_UPDATE_SUPPORT_PREFERENCES | iSupport Site: Profile: Support Preferences: Update |
| IBU_PRIMARY_USER | IBU_VIEW_SUPPORT_PREFERENCES | iSupport Site: Profile: Support Preferences: View |
| IBU_REGULAR_USER | CSI_ACCT_ACCESS_ONLY | Restricts the users access to Installed Base products based on an Account |
| IBU_REGULAR_USER | CSI_ADDI_ATTR_UPDATE | Update permission for csi Additional Attributes page. |
| IBU_REGULAR_USER | CSI_ADDI_ATTR_VIEW | View permission for csi Additional Attributes page. |
| IBU_REGULAR_USER | CSI_CONTACT_DETAIL_UPDATE | Update permission for Contact Detail page |
| IBU_REGULAR_USER | CSI_CONTACT_DETAIL_VIEW | View permission for Contact Detail page |
| IBU_REGULAR_USER | CSI_CONTRACT_UPDATE | Update permission for Contract page |
| IBU_REGULAR_USER | CSI_CONTRACT_VIEW | View permission for Contract page |
| IBU_REGULAR_USER | CSI_CREATE_INST_UPDATE | Update permission for Create Instance page |
| IBU_REGULAR_USER | CSI_CREATE_INST_VIEW | View permission for Create Instance page |
| IBU_REGULAR_USER | CSI_GENERAL_ATTRIB_CUST_ONLY | Makes certain Customer product attributes read only |
| IBU_REGULAR_USER | CSI_INST_CONFIG_UPDATE | Update permission for Instant Config page |
| IBU_REGULAR_USER | CSI_INST_CONFIG_VIEW | View permission for Instant Config page |
| IBU_REGULAR_USER | CSI_INST_GENERAL_UPDATE | Update permission for Instant General page |
| IBU_REGULAR_USER | CSI_INST_GENERAL_VIEW | View permission for Instant General page |
| IBU_REGULAR_USER | CSI_LATEST_TRANSACTION_UPDATE | Update permission for Latest Transaction page |
| IBU_REGULAR_USER | CSI_LATEST_TRANSACTION_VIEW | View permission for Latest Transaction page |
| IBU_REGULAR_USER | CSI_PARTY_CONTACT_UPDATE | Update permission for Party Contact page |
| IBU_REGULAR_USER | CSI_PARTY_CONTACT_VIEW | View permission for Party Contact page |
| IBU_REGULAR_USER | CSI_PERZ_EDIT_UPDATE | Update Permission for personalization edit page |
| IBU_REGULAR_USER | CSI_PERZ_EDIT_VIEW | View permission for personalization edit page |
| IBU_REGULAR_USER | CSI_PRICING_UPDATE | Update permission for Pricing page |
| IBU_REGULAR_USER | CSI_PRICING_VIEW | View permission for Pricing page |
| IBU_REGULAR_USER | CSI_PROPERTY_READ | Read the CSI Properties |
| IBU_REGULAR_USER | CSI_REPAIR_ORDER_UPDATE | Update permission for Repair Order page |
| IBU_REGULAR_USER | CSI_REPAIR_ORDER_VIEW | View permission for Repair Order page |
| IBU_REGULAR_USER | CSI_SEARCH_PRODUCT_UPDATE | Update permission for Search Product page |
| IBU_REGULAR_USER | CSI_SEARCH_PRODUCT_VIEW | View permission for Search Product page |
| IBU_REGULAR_USER | CSI_SERVICE_REQUEST_UPDATE | Update permission for Service Request page |
| IBU_REGULAR_USER | CSI_SERVICE_REQUEST_VIEW | View permission for Service Request page |
| IBU_REGULAR_USER | CSI_SHOW_EXT_CONTACTS | Restricts Installed Base User to view only the external contacts |
| IBU_REGULAR_USER | CSI_SHOW_EXT_LOCATIONS | Restricts the Installed Base user to view only external locations |
| IBU_REGULAR_USER | CSI_SHOW_EXT_PARTIES | Restricts the user to View only the External parties |
| IBU_REGULAR_USER | CSI_SHOW_INST_CUSTOMER_MENU | Permission to have the Installed Base Customer facing instance details Menu |
| IBU_REGULAR_USER | CSI_SPLIT_QUANTITY_UPDATE | Update permission for Split Quantity page |
| IBU_REGULAR_USER | CSI_SPLIT_QUANTITY_VIEW | View permission for Split Quantity page |
| IBU_REGULAR_USER | CSI_TRANSACTION_DETAIL_UPDATE | Update permission for Transaction Detail page |
| IBU_REGULAR_USER | CSI_TRANSACTION_DETAIL_VIEW | View permission for Transaction Detail page |
| IBU_REGULAR_USER | CSI_TRANSACTION_INSTANCE_UPDATE | Update permission for Transaction Instance page |
| IBU_REGULAR_USER | CSI_TRANSACTION_INSTANCE_VIEW | View permission for Transaction Instance page |
| IBU_REGULAR_USER | CS_Advanced_Search | Knowledge:Search: Permission to view the KM Advanced Search Page |
| IBU_REGULAR_USER | CS_Freq_Used_Sol_View | Knowledge:Search: Permission to View frequently used solutions |
| IBU_REGULAR_USER | CS_Products_Add | Add New Products Not through OM |
| IBU_REGULAR_USER | CS_Products_Delete | Delete product from customer view |
| IBU_REGULAR_USER | CS_Products_Report | Install Base Report |
| IBU_REGULAR_USER | CS_Products_Update | Change purchased product status and location |
| IBU_REGULAR_USER | CS_Products_View | View Purchased Products |
| IBU_REGULAR_USER | CS_Rec_Sol_View | Knowledge:Setup: Permission to view recommended solutions |
| IBU_REGULAR_USER | CS_Solution_View | Knowledge:Search: Permission to view solution |
| IBU_REGULAR_USER | CS_Solution_View_Public | Knowledge Management view public solutions |
| IBU_REGULAR_USER | CS_Statement_View | Knowledge:Search: Permission to view statement |
| IBU_REGULAR_USER | CS_USED_COUNT_UPDATE | Knowledge:Search: Permission to update solution used count |
| IBU_REGULAR_USER | IBE_CHANGE_BILLTO_CONTACT | Permission to change the bill-to contact while placing the order for an organization |
| IBU_REGULAR_USER | IBE_CREATE_RETURN | Permission to create return |
| IBU_REGULAR_USER | IBE_VIEW_INVOICE | Permission to view invoice |
| IBU_REGULAR_USER | IBE_VIEW_ORDER | Permission to view order |
| IBU_REGULAR_USER | IBE_VIEW_PAYMENT | - |
| IBU_REGULAR_USER | IBE_VIEW_RETURN_ORDER | Permission to view return order |
| IBU_REGULAR_USER | IBU_CallMe | Submit a request for an agent to call back |
| IBU_REGULAR_USER | IBU_Contracts_View | View Customer Contracts |
| IBU_REGULAR_USER | IBU_DEPOT_VIEW | Depot Repair Orders View Permission. Used for depot repair summary, detail, and search pages. |
| IBU_REGULAR_USER | IBU_Defects_View | View Product Defects |
| IBU_REGULAR_USER | IBU_Homepage | - |
| IBU_REGULAR_USER | IBU_Homepage_Update | IBU Homepage Update |
| IBU_REGULAR_USER | IBU_Invoices_View | View Customer Invoices |
| IBU_REGULAR_USER | IBU_Orders_View | View Customer Orders |
| IBU_REGULAR_USER | IBU_Payments_View | View Payments |
| IBU_REGULAR_USER | IBU_Profile_Update | Update profile/personalization information |
| IBU_REGULAR_USER | IBU_Profile_View | View customer profile/personalization information |
| IBU_REGULAR_USER | IBU_Request_Add_Contact | Add a Contact to Service Request |
| IBU_REGULAR_USER | IBU_Request_Close | Close a service request |
| IBU_REGULAR_USER | IBU_Request_Create | Create a service request |
| IBU_REGULAR_USER | IBU_Request_Email_To_Me | Request Service Request Details by Email |
| IBU_REGULAR_USER | IBU_Request_Escalate | Change service request urgency |
| IBU_REGULAR_USER | IBU_Request_Manage_Templates | Create, Update Service Request Templates |
| IBU_REGULAR_USER | IBU_Request_Manage_Views | Create, Update Service Request Views/Saved Searches. |
| IBU_REGULAR_USER | IBU_Request_Reopen | Reopen a Service Request |
| IBU_REGULAR_USER | IBU_Request_Search | Search Service Requests |
| IBU_REGULAR_USER | IBU_Request_Update | Add a comment to an open service request |
| IBU_REGULAR_USER | IBU_Request_Update_Solution_Usefulness | Update Usefulness of the Solutions Suggested for a Service Request |
| IBU_REGULAR_USER | IBU_Request_View | View service requests |
| IBU_REGULAR_USER | IBU_Request_View_Account | iSupport view account service requests |
| IBU_REGULAR_USER | IBU_Request_View_Company | - |
| IBU_REGULAR_USER | IBU_Request_View_Self | - |
| IBU_REGULAR_USER | IBU_Returns_Add | Create Return for a Product |
| IBU_REGULAR_USER | IBU_Returns_View | View Customer Returns |
| IBU_REGULAR_USER | IBU_SR_SEND_EMAIL | permission for user to send email (Service Request) |
| IBU_REGULAR_USER | IBU_SR_TASK_VIEW_PUBLISH | The permission to view only publish tasks |
| IBU_REGULAR_USER | IBU_SR_UPLOAD_ATTACHMENT | Upload Attachment to Service Request |
| IBU_REGULAR_USER | IBU_SR_VIEW_PROFILE_UPDATE | View and profile update permission |
| IBU_REGULAR_USER | IBU_Survey_Create | Fill in a pre-defined survey |
| IBU_REGULAR_USER | IBU_Technical_Library_View | View technical documentation |
| IBU_REGULAR_USER | IBU_UPDATE_SUPPORT_PREFERENCES | iSupport Site: Profile: Support Preferences: Update |
| IBU_REGULAR_USER | IBU_VIEW_SUPPORT_PREFERENCES | iSupport Site: Profile: Support Preferences: View |
| IBU_REG_USER | CSI_ACCT_ACCESS_ONLY | Restricts the users access to Installed Base products based on an Account |
| IBU_REG_USER | CSI_ADDI_ATTR_UPDATE | Update permission for CSI Additional Attributes page. |
| IBU_REG_USER | CSI_ADDI_ATTR_VIEW | View permission for CSI Additional Attributes page. |
| IBU_REG_USER | CSI_CONTACT_DETAIL_UPDATE | Update permission for Contact Detail page |
| IBU_REG_USER | CSI_CONTACT_DETAIL_VIEW | View permission for Contact Detail page |
| IBU_REG_USER | CSI_CONTRACT_UPDATE | Update permission for Contract page |
| IBU_REG_USER | CSI_CONTRACT_VIEW | View permission for Contract page |
| IBU_REG_USER | CSI_CREATE_INST_UPDATE | Update permission for Create Instance page |
| IBU_REG_USER | CSI_CREATE_INST_VIEW | View permission for Create Instance page |
| IBU_REG_USER | CSI_GENERAL_ATTRIB_CUST_ONLY | Makes certain Customer product attributes read only |
| IBU_REG_USER | CSI_INST_CONFIG_UPDATE | Update permission for Instant Config page |
| IBU_REG_USER | CSI_INST_CONFIG_VIEW | View permission for Instant Config page |
| IBU_REG_USER | CSI_INST_GENERAL_UPDATE | Update permission for Instant General page |
| IBU_REG_USER | CSI_INST_GENERAL_VIEW | View permission for Instant General page |
| IBU_REG_USER | CSI_LATEST_TRANSACTION_UPDATE | Update permission for Latest Transaction page |
| IBU_REG_USER | CSI_LATEST_TRANSACTION_VIEW | View permission for Latest Transaction page |
| IBU_REG_USER | CSI_PARTY_CONTACT_UPDATE | Update permission for Party Contact page |
| IBU_REG_USER | CSI_PARTY_CONTACT_VIEW | View permission for Party Contact page |
| IBU_REG_USER | CSI_PERZ_EDIT_UPDATE | Update Permission for personalization edit page |
| IBU_REG_USER | CSI_PERZ_EDIT_VIEW | View permission for personalization edit page |
| IBU_REG_USER | CSI_PRICING_UPDATE | Update permission for Pricing page |
| IBU_REG_USER | CSI_PRICING_VIEW | View permission for Pricing page |
| IBU_REG_USER | CSI_PROPERTY_READ | Read the CSI Properties |
| IBU_REG_USER | CSI_REPAIR_ORDER_UPDATE | Update permission for Repair Order page |
| IBU_REG_USER | CSI_REPAIR_ORDER_VIEW | View permission for Repair Order page |
| IBU_REG_USER | CSI_SEARCH_PRODUCT_UPDATE | Update permission for Search Product page |
| IBU_REG_USER | CSI_SEARCH_PRODUCT_VIEW | View permission for Search Product page |
| IBU_REG_USER | CSI_SERVICE_REQUEST_UPDATE | Update permission for Service Request page |
| IBU_REG_USER | CSI_SERVICE_REQUEST_VIEW | View permission for Service Request page |
| IBU_REG_USER | CSI_SHOW_EXT_CONTACTS | Restricts Installed Base User to view only the external contacts |
| IBU_REG_USER | CSI_SHOW_EXT_LOCATIONS | Restricts the Installed Base user to view only external locations |
| IBU_REG_USER | CSI_SHOW_EXT_PARTIES | Restricts the user to View only the External parties |
| IBU_REG_USER | CSI_SHOW_INST_CUSTOMER_MENU | Permission to have the Installed Base Customer facing instance details Menu |
| IBU_REG_USER | CSI_SPLIT_QUANTITY_UPDATE | Update permission for Split Quantity page |
| IBU_REG_USER | CSI_SPLIT_QUANTITY_VIEW | View permission for Split Quantity page |
| IBU_REG_USER | CSI_TRANSACTION_DETAIL_UPDATE | Update permission for Transaction Detail page |
| IBU_REG_USER | CSI_TRANSACTION_DETAIL_VIEW | View permission for Transaction Detail page |
| IBU_REG_USER | CSI_TRANSACTION_INSTANCE_UPDATE | Update permission for Transaction Instance page |
| IBU_REG_USER | CSI_TRANSACTION_INSTANCE_VIEW | View permission for Transaction Instance page |
| IBU_REG_USER | CS_Advanced_Search | Knowledge:Search: Permission to view the KM Advanced Search Page |
| IBU_REG_USER | CS_Freq_Used_Sol_View | Knowledge:Search: Permission to View frequently used solutions |
| IBU_REG_USER | CS_Products_Add | Add New Products Not through OM |
| IBU_REG_USER | CS_Products_Delete | Delete product from customer view |
| IBU_REG_USER | CS_Products_Report | Install Base Report |
| IBU_REG_USER | CS_Products_Update | Change purchased product status and location |
| IBU_REG_USER | CS_Products_View | View Purchased Products |
| IBU_REG_USER | CS_Rec_Sol_View | Knowledge:Setup: Permission to view recommended solutions |
| IBU_REG_USER | CS_Solution_View | Knowledge:Search: Permission to view solution |
| IBU_REG_USER | CS_Solution_View_Public | Knowledge Management view public solutions |
| IBU_REG_USER | CS_Statement_View | Knowledge:Search: Permission to view statement |
| IBU_REG_USER | CS_USED_COUNT_UPDATE | Knowledge:Search: Permission to update solution used count |
| IBU_REG_USER | IBE_CHANGE_BILLTO_CONTACT | Permission to change the bill-to contact while placing the order for an organization |
| IBU_REG_USER | IBE_CREATE_RETURN | Permission to create return |
| IBU_REG_USER | IBE_VIEW_INVOICE | Permission to view invoice |
| IBU_REG_USER | IBE_VIEW_ORDER | Permission to view order |
| IBU_REG_USER | IBE_VIEW_PAYMENT | - |
| IBU_REG_USER | IBE_VIEW_RETURN_ORDER | Permission to view return order |
| IBU_REG_USER | IBU_CallMe | Submit a request for an agent to call back |
| IBU_REG_USER | IBU_Contracts_View | View Customer Contracts |
| IBU_REG_USER | IBU_DEPOT_VIEW | Depot Repair Orders View Permission. Used for depot repair summary, detail, and search pages. |
| IBU_REG_USER | IBU_Defects_View | View Product Defects |
| IBU_REG_USER | IBU_Homepage | - |
| IBU_REG_USER | IBU_Homepage_Update | IBU Homepage Update |
| IBU_REG_USER | IBU_Invoices_View | View Customer Invoices |
| IBU_REG_USER | IBU_Orders_View | View Customer Orders |
| IBU_REG_USER | IBU_Payments_View | View Payments |
| IBU_REG_USER | IBU_Profile_Update | Update profile/personalization information |
| IBU_REG_USER | IBU_Profile_View | View customer profile/personalization information |
| IBU_REG_USER | IBU_Request_Add_Contact | Add a Contact to Service Request |
| IBU_REG_USER | IBU_Request_Close | Close a service request |
| IBU_REG_USER | IBU_Request_Create | Create a service request |
| IBU_REG_USER | IBU_Request_Email_To_Me | Request Service Request Details by Email |
| IBU_REG_USER | IBU_Request_Escalate | Change service request urgency |
| IBU_REG_USER | IBU_Request_Manage_Templates | Create, Update Service Request Templates |
| IBU_REG_USER | IBU_Request_Manage_Views | Create, Update Service Request Views/Saved Searches. |
| IBU_REG_USER | IBU_Request_Reopen | Reopen a Service Request |
| IBU_REG_USER | IBU_Request_Search | Search Service Requests |
| IBU_REG_USER | IBU_Request_Update | Add a comment to an open service request |
| IBU_REG_USER | IBU_Request_Update_Solution_Usefulness | Update Usefulness of the Solutions Suggested for a Service Request |
| IBU_REG_USER | IBU_Request_View | View service requests |
| IBU_REG_USER | IBU_Request_View_Self | - |
| IBU_REG_USER | IBU_Returns_Add | Create Return for a Product |
| IBU_REG_USER | IBU_Returns_View | View Customer Returns |
| IBU_REG_USER | IBU_SR_SEND_EMAIL | permission for user to send email (Service Request) |
| IBU_REG_USER | IBU_SR_TASK_VIEW_PUBLISH | The permission to view only publish tasks |
| IBU_REG_USER | IBU_SR_UPLOAD_ATTACHMENT | Upload Attachment to Service Request |
| IBU_REG_USER | IBU_SR_VIEW_PROFILE_UPDATE | View and profile update permission |
| IBU_REG_USER | IBU_Survey_Create | Fill in a predefined survey |
| IBU_REG_USER | IBU_Technical_Library_View | View technical documentation |
| IBU_SELF_SERVICE_HELPDESK | ||
| IBU_SYSTEM_ADMIN | CS_Advanced_Search | Knowledge:Search: Permission to view the KM Advanced Search Page |
| IBU_SYSTEM_ADMIN | CS_Assoc_Ext_Obj_To_Sol | Knowledge:Authoring: Permission to associate external object to solution |
| IBU_SYSTEM_ADMIN | CS_Assoc_Ext_Obj_To_Stmt | Knowledge:Authoring: Permission to associate external object to statement |
| IBU_SYSTEM_ADMIN | CS_Categories_Update | Knowledge:Setup: Permission to update solution categories |
| IBU_SYSTEM_ADMIN | CS_Categories_View | Knowledge:Setup: Permission to view solution categories setup pages |
| IBU_SYSTEM_ADMIN | CS_EMPLOYEE_CONTACT_ADD | Permission to add an Employee as a contact for a Customer product |
| IBU_SYSTEM_ADMIN | CS_Freq_Used_Def_Update | Knowledge:Setup: Permission to update frequently used solution definitions |
| IBU_SYSTEM_ADMIN | CS_Freq_Used_Def_View | Knowledge:Setup: Permission to view frequently used solution definitions |
| IBU_SYSTEM_ADMIN | CS_PROPERTY_UPDATE | CS Property Update |
| IBU_SYSTEM_ADMIN | CS_Personal_Profile_Update | Knowledge:Other: Permission to update Knowledge Management Personal Profile |
| IBU_SYSTEM_ADMIN | CS_Products_Add | Add New Products Not through OM |
| IBU_SYSTEM_ADMIN | CS_Products_Delete | Delete product from customer view |
| IBU_SYSTEM_ADMIN | CS_Products_Report | Install Base Report |
| IBU_SYSTEM_ADMIN | CS_Products_Update | Change purchased product status and location |
| IBU_SYSTEM_ADMIN | CS_Products_View | View Purchased Products |
| IBU_SYSTEM_ADMIN | CS_Rec_Sol_Update | Knowledge:Setup: Permission to update recommended solutions |
| IBU_SYSTEM_ADMIN | CS_Sol_Auth_Profile_Update | Knowledge:Authoring: Permission to update solution authoring profile |
| IBU_SYSTEM_ADMIN | CS_Solution_Comments_Add | Knowledge:Authoring: Permission to add solution comments |
| IBU_SYSTEM_ADMIN | CS_Solution_Create | Knowledge:Authoring: Permission to create solution |
| IBU_SYSTEM_ADMIN | CS_Solution_Delete | Knowledge:Authoring: Permission to delete solution |
| IBU_SYSTEM_ADMIN | CS_Solution_Get_Lock | Knowledge:Authoring: Permission to get solution lock from user |
| IBU_SYSTEM_ADMIN | CS_Solution_Update | Knowledge:Authoring: Permission to update solution |
| IBU_SYSTEM_ADMIN | CS_Solution_View_Restricted | Knowledge:Search: Permission to view public, internal, and restricted solutions |
| IBU_SYSTEM_ADMIN | CS_Statement_Create | Knowledge:Authoring: Permission to create statement |
| IBU_SYSTEM_ADMIN | CS_Statement_Delete | Knowledge:Authoring: Permission to delete statement |
| IBU_SYSTEM_ADMIN | CS_Statement_Global_Update | Knowledge:Authoring: Permission to update Statements globally |
| IBU_SYSTEM_ADMIN | CS_Statement_Update | Knowledge:Authoring: Permission to update statement |
| IBU_SYSTEM_ADMIN | CS_Types_Edit | Knowledge:Setup: Permission to edit solution and statement types |
| IBU_SYSTEM_ADMIN | CS_Types_View | Knowledge:Setup: Permission to view solution and statement types setup pages |
| IBU_SYSTEM_ADMIN | CS_Workflow_Setup_Update | Knowledge:Setup: Permission to update solution authoring workflow setup |
| IBU_SYSTEM_ADMIN | CS_Workflow_Setup_View | Knowledge:Setup: Permission to view solution authoring Workflow setup pages |
| IBU_SYSTEM_ADMIN | IBE_CHANGE_BILLTO_CONTACT | Permission to change the bill-to contact while placing the order for an organization |
| IBU_SYSTEM_ADMIN | IBE_CREATE_RETURN | Permission to create return |
| IBU_SYSTEM_ADMIN | IBE_VIEW_INVOICE | Permission to view invoice |
| IBU_SYSTEM_ADMIN | IBE_VIEW_ORDER | Permission to view order |
| IBU_SYSTEM_ADMIN | IBE_VIEW_PAYMENT | - |
| IBU_SYSTEM_ADMIN | IBE_VIEW_RETURN_ORDER | Permission to view return order |
| IBU_SYSTEM_ADMIN | IBU_ADMIN_UPDATE | IBU ADMIN UPDATE |
| IBU_SYSTEM_ADMIN | IBU_ADMIN_VIEW | IBU ADMIN VIEW |
| IBU_SYSTEM_ADMIN | IBU_Account_Create | To Create an Account to a party or organization |
| IBU_SYSTEM_ADMIN | IBU_Call_Me_Edit | Edit call me |
| IBU_SYSTEM_ADMIN | IBU_Category_Edit | Edit category |
| IBU_SYSTEM_ADMIN | IBU_DEPOT_VIEW | Depot Repair Orders View Permission. Used for depot repair summary, detail, and search pages. |
| IBU_SYSTEM_ADMIN | IBU_Personalized_Homepage_Edit | Edit personalized homepage |
| IBU_SYSTEM_ADMIN | IBU_Request_Management_Edit | Edit request management |
| IBU_SYSTEM_ADMIN | IBU_Subscription_Edit | Edit subscriptions |
| IBU_SYSTEM_ADMIN | IBU_Survey_Create | Fill in a pre-defined survey |
| IBU_SYSTEM_ADMIN | IBU_Survey_Import | Import survey |
| IBU_SYSTEM_ADMIN | IBU_TEMPLATE_MANAGEMENT | Permission for template Service Request |
| IBU_SYSTEM_ADMIN | IBU_USER_MGMT | Permission for User Management |
| IBU_SYSTEM_ADMIN | IBU_USER_MGMT_VIEW_ALL_ROLE | Permission to view all roles |
| IBU_SYSTEM_ADMIN | IBU_USER_MGMT_VIEW_ALL_USER | Permission to view all users |
| IBU_SYSTEM_ADMIN | IBU_USER_MGMT_VIEW_COMPANY_USER | Permission to view company user |
| IBU_SYSTEM_ADMIN | IBU_USER_MGMT_VIEW_MY_ROLE | Permission to view only my role |
| IBU_SYSTEM_ADMIN | IBU_User_Group_Edit | Edit user group |
| IBU_SYSTEM_ADMIN | JTF_DAC_Maintain | Maintain Data Access Control |
| IBU_SYSTEM_ADMIN | JTF_REG_APPROVAL | - |
| IBU_SYSTEM_ADMIN | JTF_SECURITY_ASSIGN_ROLE | Permission to assign roles |
The tables in this section list the functions that are used to place your customized Java service pages (JSPs) around content pages that Oracle supplies. With these functions, you can configure the high-level look and feel of your Oracle iSupport web pages. The end of function names relates to the placement of a customized JSP on an Oracle content page as follows:
TOP means that a customized JSP will go at the top of the content page.
LEFT means that a customized JSP will go at the left of the content page.
RIGHT means that a customized JSP will go at the right of the content page.
BOTTOM means that a customized JSP will go at the bottom of the content page.
All functions initially point to a dummy JSP page, gen_ibuConfigHolder.jsp.
The following table shows the initial list of configuration functions.
| Name of Oracle Content Page | Associated Function Name |
|---|---|
| Active Conferences | IBU_OWC_SUMMARY_SECTION_TOP IBU_OWC_SUMMARY_SECTION_LEFT IBU_OWC_SUMMARY_SECTION_RIGHT IBU_OWC_SUMMARY_SECTION_BOTTOM |
| Contact Us (Call Me) | IBU_CALLBACK_SECTION_TOP IBU_CALLBACK_SECTION_LEFT IBU_CALLBACK_SECTION_RIGHT IBU_CALLBACK_SECTION_BOTTOM |
| Create Service Request Confirmation | IBU_SR_CNFG_CREATE_CNFM_TOP IBU_SR_CNFG_CREATE_CNFM_LEFT IBU_SR_CNFG_CREATE_CNFM_RIGHT IBU_SR_CNFG_CREATE_CNFM_BOTTOM |
| Create Service Request First Page | IBU_SR_CNFG_CREATE_MAIN_TOP IBU_SR_CNFG_CREATE_MAIN_LEFT IBU_SR_CNFG_CREATE_MAIN_RIGHT IBU_SR_CNFG_CREATE_MAIN_BOTTOM |
| Create Service Request Template Page | IBU_SR_CNFG_CREATE_TMPL_TOP IBU_SR_CNFG_CREATE_TMPL_LEFT IBU_SR_CNFG_CREATE_TMPL_RIGHT IBU_SR_CNFG_CREATE_TMPL_BOTTOM |
| Create Service Request Verification | IBU_SR_CNFG_CREATE_VRFY_TOP IBU_SR_CNFG_CREATE_VRFY_LEFT IBU_SR_CNFG_CREATE_VRFY_RIGHT IBU_SR_CNFG_CREATE_VRFY_BOTTOM |
| Home Page | IBU_HOME_SECTION_TOP IBU_HOME_SECTION_LEFT IBU_HOME_SECTION_RIGHT IBU_HOME_SECTION_BOTTOM |
| Invoice Detail | IBU_INVDT_SECTION_TOP IBU_INVDT_SECTION_LEFT IBU_INVDT_SECTION_RIGHT IBU_INVDT_SECTION_BOTTOM |
| Invoice Payment | IBU_INVPT_SECTION_LEFT IBU_INVPT_SECTION_RIGHT IBU_INVPT_SECTION_TOP IBU_INVPT_SECTION_BOTTOM |
| Invoice Summary | IBU_INVSU_SECTION_TOP IBU_INVSU_SECTION_LEFT IBU_INVSU_SECTION_RIGHT IBU_INVSU_SECTION_BOTTOM |
| Knowledge Management Browse | CS_KB_BROWSE_TOP_FN CS_KB_BROWSE_LEFT_FN CS_KB_BROWSE_RIGHT_FN CS_KB_BROWSE_BOTTOM_FN Refer to Oracle Knowledge Management Implementation and Administration Guide for details on using these functions. |
| Knowledge Management Search Result | CS_KB_SEARCH_RESULT_TOP_FN CS_KB_SEARCH_RESULT_LEFT_FN CS_KB_SEARCH_RESULT_RIGHT_FN CS_KB_SEARCH_RESULT_BOTTOM_FN Refer to Oracle Knowledge Management Implementation and Administration Guide for details on using these functions. |
| Knowledge Management Solution Detail | CS_KB_SOLN_DETAIL_TOP_FN CS_KB_SOLN_DETAIL_LEFT_FN CS_KB_SOLN_DETAIL_RIGHT_FN CS_KB_SOLN_DETAIL_BOTTOM_FN Refer to Oracle Knowledge Management Implementation and Administration Guide for details on using these functions. |
| Line Details (from the Order Details page) | IBU_ORDERLD_SECTION_TOP IBU_ORDERLD_SECTION_LEFT IBU_ORDERLD_SECTION_RIGHT IBU_ORDERLD_SECTION_BOTTOM |
| Order Details | IBU_ORDERDT_SECTION_TOP IBU_ORDERDT_SECTION_LEFT IBU_ORDERDT_SECTION_RIGHT IBU_ORDERDT_SECTION_BOTTOM |
| Order Shipment | IBU_ORDERSH_SECTION_LEFT IBU_ORDERSH_SECTION_RIGHT IBU_ORDERSH_SECTION_TOP IBU_ORDERSH_SECTION_BOTTOM |
| Order Summary | IBU_ORDERSU_SECTION_TOP IBU_ORDERSU_SECTION_LEFT IBU_ORDERSU_SECTION_RIGHT IBU_ORDERSU_SECTION_BOTTOM |
| Payment Detail | IBU_PAYDT_SECTION_LEFT IBU_PAYDT_SECTION_RIGHT IBU_PAYDT_SECTION_TOP IBU_PAYDT_SECTION_BOTTOM |
| Payment Summary | IBU_PAYSU_SECTION_TOP IBU_PAYSU_SECTION_LEFT IBU_PAYSU_SECTION_RIGHT IBU_PAYSU_SECTION_BOTTOM |
| Return Confirmation | IBU_RETCONF_SECTION_TOP IBU_RETCONF_SECTION_LEFT IBU_RETCONF_SECTION_RIGHT IBU_RETCONF_SECTION_BOTTOM |
| Return Creation | IBU_RETCRT_SECTION_TOP IBU_RETCRT_SECTION_LEFT IBU_RETCRT_SECTION_RIGHT IBU_RETCRT_SECTION_BOTTOM |
| Return Detail | IBU_RETDET_SECTION_TOP IBU_RETDET_SECTION_LEFT IBU_RETDET_SECTION_RIGHT IBU_RETDET_SECTION_BOTTOM |
| Return Search | IBU_RETSRCH_SECTION_TOP IBU_RETSRCH_SECTION_LEFT IBU_RETSRCH_SECTION_RIGHT IBU_RETSRCH_SECTION_BOTTOM |
| Return Summary | IBU_RETSUM_SECTION_TOP IBU_RETSUM_SECTION_LEFT IBU_RETSUM_SECTION_RIGHT IBU_RETSUM_SECTION_BOTTOM |
| Service Request Details | IBU_SR_CNFG_DETAILS_TOP IBU_SR_CNFG_DETAILS_LEFT IBU_SR_CNFG_DETAILS_RIGHT IBU_SR_CNFG_DETAILS_BOTTOM |
| Service Request Search | IBU_SR_CNFG_SEARCH_TOP IBU_SR_CNFG_SEARCH_LEFT IBU_SR_CNFG_SEARCH_RIGHT IBU_SR_CNFG_SEARCH_BOTTOM |
| Service Request Summary | IBU_SR_CNFG_SUMMARY_TOP IBU_SR_CNFG_SUMMARY_LEFT IBU_SR_CNFG_SUMMARY_RIGHT IBU_SR_CNFG_SUMMARY_BOTTOM |
| Technical Library | IBU_TECHLIB_SECTION_TOP IBU_TECHLIB_SECTION_LEFT IBU_TECHLIB_SECTION_RIGHT IBU_TECHLIB_SECTION_BOTTOM |
The following table augments the content of the previous one with more functions.
| Name of Oracle Content Page | Associated Function Name |
|---|---|
| Add/Update Service Request Contacts: Bottom | IBU_SR_CNFG_DTL_CONTACT_BOTTOM |
| Add/Update Service Request Contacts: Left | IBU_SR_CNFG_DTL_CONTACT_LEFT |
| Add/Update Service Request Contacts: Right | IBU_SR_CNFG_DTL_CONTACT_RIGHT |
| Add/Update Service Request Contacts: Top | IBU_SR_CNFG_DTL_CONTACT_TOP |
| Close Service Request: Bottom | IBU_SR_CNFG_DTL_CLOSE_BOTTOM |
| Close Service Request: Left | IBU_SR_CNFG_DTL_CLOSE_LEFT |
| Close Service Request: Right | IBU_SR_CNFG_DTL_CLOSE_RIGHT |
| Close Service Request: Top | IBU_SR_CNFG_DTL_CLOSE_TOP |
| Create Service Request Contact Information: Bottom | IBU_SR_CNFG_CREATE_CI_BOTTOM |
| Create Service Request Contact Information: Left | IBU_SR_CNFG_CREATE_CI_LEFT |
| Create Service Request Contact Information: Right | IBU_SR_CNFG_CREATE_CI_RIGHT |
| Create Service Request Contact Information: Top | IBU_SR_CNFG_CREATE_CI_TOP |
| Create Service Request Request Type Selection: Bottom | IBU_SR_CNFG_CREATE_TYPE_BOTTOM |
| Create Service Request Request Type Selection: Left | IBU_SR_CNFG_CREATE_TYPE_LEFT |
| Create Service Request Request Type Selection: Right | IBU_SR_CNFG_CREATE_TYPE_RIGHT |
| Create Service Request Request Type Selection: Top | IBU_SR_CNFG_CREATE_TYPE_TOP |
| Create Service Request Template Request Type Selection: Bottom | IBU_SR_CNFG_TEMP_TYPE_BOTTOM |
| Create Service Request Template Request Type Selection: Left | IBU_SR_CNFG_TEMP_TYPE_LEFT |
| Create Service Request Template Request Type Selection: Right | IBU_SR_CNFG_TEMP_TYPE_RIGHT |
| Create Service Request Template Request Type Selection: Top | IBU_SR_CNFG_TEMP_TYPE_TOP |
| Create Service Request Template: Bottom | IBU_SR_CNFG_TEMP_CREATE_BOTTOM |
| Create Service Request Template: Left | IBU_SR_CNFG_TEMP_CREATE_LEFT |
| Create Service Request Template: Right | IBU_SR_CNFG_TEMP_CREATE_RIGHT |
| Create Service Request Template: Top | IBU_SR_CNFG_TEMP_CREATE_TOP |
| Create Service Request View: Bottom | IBU_SR_CNFG_VW_CREATE_BOTTOM |
| Create Service Request View: Left | IBU_SR_CNFG_VW_CREATE_LEFT |
| Create Service Request View: Right | IBU_SR_CNFG_VW_CREATE_RIGHT |
| Create Service Request View: Top | IBU_SR_CNFG_VW_CREATE_TOP |
| Depot Details: Bottom | IBU_DEPOTDT_SECTION_BOTTOM |
| Depot Details: Left | IBU_DEPOTDT_SECTION_LEFT |
| Depot Details: Right | IBU_DEPOTDT_SECTION_RIGHT |
| Depot Details: Top | IBU_DEPOTDT_SECTION_TOP |
| Depot Search: Bottom | IBU_DEPOTSRCH_SECTION_BOTTOM |
| Depot Search: Left | IBU_DEPOTSRCH_SECTION_LEFT |
| Depot Search: Right | IBU_DEPOTSRCH_SECTION_RIGHT |
| Depot Search: Top | IBU_DEPOTSRCH_SECTION_TOP |
| Depot Summary: Left | IBU_DEPOTSU_SECTION_LEFT |
| Depot Summary: Bottom | IBU_DEPOTSU_SECTION_BOTTOM |
| Depot Summary: Right | IBU_DEPOTSU_SECTION_RIGHT |
| Depot Summary: Top | IBU_DEPOTSU_SECTION_TOP |
| Order Details: Line Billing Details: Bottom | IBU_SHIP_LINEBILL_DTL_BOTTOM |
| Order Details: Line Billing Details: Left | IBU_SHIP_LINEBILL_DTL_LEFT |
| Order Details: Line Billing Details: Right | IBU_SHIP_LINEBILL_DTL_RIGHT |
| Order Details: Line Billing Details: Top | IBU_SHIP_LINEBILL_DTL_TOP |
| Order Details: Line Shipping Details: Bottom | IBU_SHIP_LINESHP_DTL_BOTTOM |
| Order Details: Line Shipping Details: Left | IBU_SHIP_LINESHP_DTL_LEFT |
| Order Details: Line Shipping Details: Right | IBU_SHIP_LINESHP_DTL_RIGHT |
| Order Details: Line Shipping Details: Top | IBU_SHIP_LINESHP_DTL_TOP |
| Reopen Service Request: Bottom | IBU_SR_CNFG_DTL_REOPEN_BOTTOM |
| Reopen Service Request: Left | IBU_SR_CNFG_DTL_REOPEN_LEFT |
| Reopen Service Request: Right | IBU_SR_CNFG_DTL_REOPEN_RIGHT |
| Reopen Service Request: Top | IBU_SR_CNFG_DTL_REOPEN_TOP |
| Returns: Billing Details Page For B2B customer: Bottom | IBU_RET_BILLDTL_BOTTOM |
| Returns: Billing Details Page For B2B customer: Left | IBU_RET_BILLDTL_LEFT |
| Returns: Billing Details Page For B2B customer: Right | IBU_RET_BILLDTL_RIGHT |
| Returns: Billing Details Page For B2B customer: Top | IBU_RET_BILLDTL_TOP |
| Returns: Review and Submit Page: Bottom | IBU_RET_REVIEW_BOTTOM |
| Returns: Review and Submit Page: Left | IBU_RET_REVIEW_LEFT |
| Returns: Review and Submit Page: Right | IBU_RET_REVIEW_RIGHT |
| Returns: Review and Submit Page: Top | IBU_RET_REVIEW_TOP |
| Returns: Search & Select item (Multi Order Flow): Bottom | IBU_RET_CREMULTI_ORD_BOTTOM |
| Returns: Search & Select item (Multi Order Flow): Left | IBU_RET_CREMULTI_ORD_LEFT |
| Returns: Search & Select item (Multi Order Flow): Right | IBU_RET_CREMULTI_ORD_RIGHT |
| Returns: Search & Select item (Multi Order Flow): Top | IBU_RET_CREMULTI_ORD_TOP |
| Returns: Select Items (Single Order Flow): Bottom | IBU_RET_CRESINGLE_ORD_BOTTOM |
| Returns: Select Items (Single Order Flow): Left | IBU_RET_CRESINGLE_ORD_LEFT |
| Returns: Select Items (Single Order Flow): Right | IBU_RET_CRESINGLE_ORD_RIGHT |
| Returns: Select Items (Single Order Flow): Top | IBU_RET_CRESINGLE_ORD_TOP |
| Returns: View Address Main Page: Bottom | IBU_RET_ADDRESS_BOTTOM |
| Returns: View Address Main Page: Left | IBU_RET_ADDRESS_LEFT |
| Returns: View Address Main Page: Right | IBU_RET_ADDRESS_RIGHT |
| Returns: View Address Main Page: Top | IBU_RET_ADDRESS_TOP |
| Returns: View Contacts Main Page: Bottom | IBU_RET_CONTACT_BOTTOM |
| Returns: View Contacts Main Page: Left | IBU_RET_CONTACT_LEFT |
| Returns: View Contacts Main Page: Right | IBU_RET_CONTACT_RIGHT |
| Returns: View Contacts Main Page: Top | IBU_RET_CONTACT_TOP |
| Service Request Request Escalation: Bottom | IBU_SR_CNFG_DTL_ESC_BOTTOM |
| Service Request Request Escalation: Left | IBU_SR_CNFG_DTL_ESC_LEFT |
| Service Request Request Escalation: Right | IBU_SR_CNFG_DTL_ESC_RIGHT |
| Service Request Request Escalation: Top | IBU_SR_CNFG_DTL_ESC_TOP |
| Service Request Solution Detail: Bottom | IBU_SR_CNFG_SOL_DETAIL_BOTTOM |
| Service Request Solution Detail: Left | IBU_SR_CNFG_SOL_DETAIL_LEFT |
| Service Request Solution Detail: Right | IBU_SR_CNFG_SOL_DETAIL_RIGHT |
| Service Request Solution Detail: Top | IBU_SR_CNFG_SOL_DETAIL_TOP |
| Service Request Suggested Solutions: Bottom | IBU_SR_CNFG_SUG_SOL_BOTTOM |
| Service Request Suggested Solutions: Left | IBU_SR_CNFG_SUG_SOL_LEFT |
| Service Request Suggested Solutions: Right | IBU_SR_CNFG_SUG_SOL_RIGHT |
| Service Request Suggested Solutions: Top | IBU_SR_CNFG_SUG_SOL_TOP |
| Service Request Template Summary: Bottom | IBU_SR_CNFG_TEMP_SUMM_BOTTOM |
| Service Request Template Summary: Left | IBU_SR_CNFG_TEMP_SUMM_LEFT |
| Service Request Template Summary: Right | IBU_SR_CNFG_TEMP_SUMM_RIGHT |
| Service Request Template Summary: Top | IBU_SR_CNFG_TEMP_SUMM_TOP |
| Service Request View Summary: Bottom | IBU_SR_CNFG_VW_SUMMARY_BOTTOM |
| Service Request View Summary: Left | IBU_SR_CNFG_VW_SUMMARY_LEFT |
| Service Request View Summary: Right | IBU_SR_CNFG_VW_SUMMARY_RIGHT |
| Service Request View Summary: Top | IBU_SR_CNFG_VW_SUMMARY_TOP |
| Shipment Details for Shipment Number: Bottom | IBU_SHIP_DLVY_DTL_BOTTOM |
| Shipment Details for Shipment Number: Left | IBU_SHIP_DLVY_DTL_LEFT |
| Shipment Details for Shipment Number: Right | IBU_SHIP_DLVY_DTL_RIGHT |
| Shipment Details for Shipment Number: Top | IBU_SHIP_DLVY_DTL_TOP |
| Site Selection: Bottom | IBU_H_SITE_SECTION_BOTTOM |
| Site Selection: Left | IBU_H_SITE_SECTION_LEFT |
| Site Selection: Right | IBU_H_SITE_SECTION_RIGHT |
| Site Selection: Top | IBU_H_SITE_SECTION_TOP |
| Survey: Bottom | IBU_SURVEYSU_SECTION_BOTTOM |
| Survey: Left | IBU_SURVEYSU_SECTION_LEFT |
| Survey: Right | IBU_SURVEYSU_SECTION_RIGHT |
| Survey: Top | IBU_SURVEYSU_SECTION_TOP |
| Technical Library Download: Bottom | IBU_TECHLIB_D_SECTION_BOTTOM |
| Technical Library Download: Left | IBU_TECHLIB_D_SECTION_LEFT |
| Technical Library Download: Right | IBU_TECHLIB_D_SECTION_RIGHT |
| Technical Library Download: Top | IBU_TECHLIB_D_SECTION_TOP |
| Technical Library Search: Bottom | IBU_TECHLIB_S_SECTION_BOTTOM |
| Technical Library Search: Left | IBU_TECHLIB_S_SECTION_LEFT |
| Technical Library Search: Right | IBU_TECHLIB_S_SECTION_RIGHT |
| Technical Library Search: Top | IBU_TECHLIB_S_SECTION_TOP |
| Update Service Request Template: Bottom | IBU_SR_CNFG_TEMP_UPDATE_BOTTOM |
| Update Service Request Template: Left | IBU_SR_CNFG_TEMP_UPDATE_LEFT |
| Update Service Request Template: Right | IBU_SR_CNFG_TEMP_UPDATE_RIGHT |
| Update Service Request Template:Top | IBU_SR_CNFG_TEMP_UPDATE_TOP |
| Update Service Request View: Bottom | IBU_SR_CNFG_VW_UPDATE_BOTTOM |
| Update Service Request View: Left | IBU_SR_CNFG_VW_UPDATE_LEFT |
| Update Service Request View: Right | IBU_SR_CNFG_VW_UPDATE_RIGHT |
| Update Service Request View: Top | IBU_SR_CNFG_VW_UPDATE_TOP |
The table in this section lists the variables that are available to use in your customized Java service pages (JSPs). The variables provide access to elements of the content that Oracle supplies.
| Context Variable for a Logged-In User | Java Method to Retrieve the Context Variable |
|---|---|
| UserID | ((Long)pageContext.getAttribute ("ibuConfigUserID", PageContext.REQUEST_SCOPE)) |
| RespID id | ((Long)pageContext.getAttribute ("ibuConfigRespID",PageContext.REQUEST_SCOPE)) |
| AppID id | ((Long)pageContext.getAttribute ("ibuConfigAppID", PageContext.REQUEST_SCOPE)) |
| RespAppID | ((Long)pageContext.getAttribute ("ibuConfigRespAppID", PageContext.REQUEST_SCOPE)) |
| CustomerID | ((Long)pageContext.getAttribute ("ibuConfigCustomerID", PageContext.REQUEST_SCOPE)) |
| CompanyID | ((Long)pageContext.getAttribute ("ibuConfigCompanyID", PageContext.REQUEST_SCOPE)) |
| CompanyName | (String)pageContext.getAttribute ("ibuConfigCompanyName", PageContext.REQUEST_SCOPE |
| UserName | (String)pageContext.getAttribute ("ibuConfigUserName", PageContext.REQUEST_SCOPE)) |
| FirstName | (String)pageContext.getAttribute ("ibuConfigFirstName", PageContext.REQUEST_SCOPE)) |
| LastName | (String)pageContext.getAttribute ("ibuConfigLastName", PageContext.REQUEST_SCOPE)) |
| user session | ((oracle.apps.jtf.base.session.FWSession)pageContext.getAttribute ("ibuConfigFWSession", PageContext.REQUEST_SCOPE)) |
| AppsContext | ((oracle.apps.jtf.base.session.FWAppsContext)pageContext.getAttribute ("ibuConfigFWAppsContext", PageContext.REQUEST_SCOPE)). |
| Connection | ((oracle.apps.jtf.base.session.FWAppsContext)pageContext.getAttribute ("ibuConfigFWAppsContext", PageContext.REQUEST_SCOPE)).getConnection() |
The following table lists the Oracle iSupport configurable service request pages and their associated top-level regions. Use this table in conjunction with the utility UI, which lists the attributes for top-level regions.
| Page Name | Code for Top-Level Region |
|---|---|
| Close Service Request | IBU_CF_SR_CLOSE |
| Create Service Request Template | IBU_CF_SR_TEMP_CREATE_TEMPLATE |
| Create Service Request Template: Additional Contacts | IBU_CF_SR_TEMP_ADDL_CONTACTS |
| Create Service Request Template: Select Request | IBU_CF_SR_TEMP_TYPE_SELECTION |
| Create Service Request View | IBU_CF_SR_VW_CREATE |
| Create Service Request: Additional Contacts | IBU_CF_SR_ADDITIONAL_CONTACTS |
| Create Service Request: Confirmation | IBU_CF_SR_CR_CONFIRMATION |
| Create Service Request: Contact Information | IBU_CF_SR_CR_CONTACT_INFO |
| Create Service Request: Identify Problem | IBU_CF_SR_CR_IDENTIFY_PROBLEM |
| Create Service Request: Problem Details | IBU_CF_SR_CR_PROBLEM_DETAILS |
| Create Service Request: Problem Resolved | IBU_CF_SR_PROBLEM_RESOLVED |
| Create Service Request: Review | IBU_CF_SR_CR_REVIEW |
| Create Service Request: Select Request Type | IBU_CF_SR_CR_TYPE_SELECTION |
| Create Service Request: Suggested Solutions | IBU_CF_SR_SUGGESTED_SOLUTIONS |
| Delete/Remove Confirmation | IBU_CF_SR_REMOVE_CONFIRMATION |
| Edit Service Request Quick Link | IBU_CF_SR_VW_QL_UPDATE |
| Field Level Help | IBU_CF_SR_FIELD_LEVEL_HELP |
| List of Values: All Products | IBU_CF_SR_LOV_ALL_PRODUCTS |
| List of Values: Bill To Address | IBU_CF_SR_LOV_BILL_TO_ADDRESS |
| List of Values: Bill To Contact | IBU_CF_SR_LOV_BILL_TO_CONTACT |
| List of Values: Contact Points | IBU_CF_SR_LOV_CONTACT_POINTS |
| List of Values: Contacts | IBU_CF_SR_LOV_CONTACTS |
| List of Values: Incident Address | IBU_CF_SR_LOV_INCIDENT_ADDRESS |
| List of Values: Installed At Address | IBU_CF_SR_LOV_INSTALL_ADDRESS |
| List of Values: Problem Type | IBU_CF_SR_LOV_PROBLEM_TYPE |
| List of Values: Product Version | IBU_CF_SR_LOV_PROD_VERSION |
| List of Values: Registered Products | IBU_CF_SR_LOV_REG_PRODUCTS |
| List of Values: Ship To Address | IBU_CF_SR_LOV_SHIP_TO_ADDRESS |
| List of Values: Ship To Contact | IBU_CF_SR_LOV_SHIP_TO_CONTACT |
| Reopen Service Request | IBU_CF_SR_REOPEN |
| Search Service Request | IBU_CF_SR_VW_SEARCH |
| Service Request Details | IBU_CF_SR_DETAILS |
| Service Request Escalation Request | IBU_CF_SR_REQUEST_ESCALATION |
| Service Request Summary | IBU_CF_SR_SUMMARY |
| Service Request Template Summary | IBU_CF_SR_TEMP_SUMMARY |
| Service Request View Summary | IBU_CF_SR_VW_SUMMARY |
| Service Request: Add Contact | IBU_CF_SR_ADD_CONTACT |
| Service Request: Update Contact | IBU_CF_SR_UPDATE_CONTACT |
| Solution Details (During Create Service Request) | IBU_CF_SR_CR_SOLUTION_DETAIL |
| Solution Details (Linked to Service Request) | IBU_CF_SR_SOLUTION_DETAIL |
| Update Service Request Template | IBU_CF_SR_TEMP_UPDATE_TEMPLATE |
| Update Service Request View | IBU_CF_SR_VW_UPDATE |
The following table shows the online help targets for pages in Oracle iSupport. Use the targets in the help pages that you customize for the service request pages that you configure and in other help pages whose text you want to change.
| Page Description | Target Name for Online Help |
|---|---|
| Active Conferences | ibuConfSummary |
| Create Service Request: Select Request Type | IbuSRSelectRequestType |
| Create Service Request: Identify Problem | IbuSRIdentifyProblem |
| Create Service Request: Problem Details | IbuSRProblemDetails |
| Create Service Request: Suggested Solutions | IbuSRSuggestedSolutions |
| Solution Details | IbuSRSolutionDetail |
| Create Service Request: Problem Resolved | IbuSRProblemResolved |
| Create Service Request: Contact Information | IbuSRContactInformation |
| Create Service Request: Additional Contacts | IbuSRAdditionalContacts |
| Create Service Request: Review | IbuSRReview |
| Create Service Request: Confirmation | IbuSRCRConfirmation |
| Service Request Summary | IbuSRServiceRequestSummary |
| Service Request Details | IbuSRDetails |
| Service Request Details: Add Contact | IbuSRDetailsAddContact |
| Service Request Details: Update Contact | IbuSRDetailsUpdateContact |
| Close Service Request, Service Request Escalation Request, Reopen Service Request | IbuSRDetailsActions |
| Service Request View Summary | IbuSRViewSummary |
| Create Service Request View | IbuSRCreateView |
| Update Service Request View | IbuSRUpdateView |
| Search Service Request | IbuSRSearch |
| Service Request Template Summary | IbuSRTemplateSummary |
| Create Service Request Template: Select Request Type | IbuSRTempSelectRequestType |
| Create Service Request Template | IbuSRCreateTemplate |
| Create Service Request Template: Additional Contacts | IbuSRTempAddContacts |
| Update Service Request Template | IbuSRUpdateTemplate |
| Delete/Remove Confirmation. (For now it is used for Service Request Quick Links, Views, and Templates.) | IbuSRRemoveConfirmation |
| Edit Service Request Quick Links | IbuSRQLEdit |
| Order Summary | IBUIORD |
| Order Detail | IBUIORDD |
| Order Shipments | IBUIORDS |
| Order Shipments Details | IBUIORDSD |
| Order Line Details | IBUIORDL |
| Returns Summary | IBUIRET |
| Returns Detail | IBUIRETD |
| Returns Line Details | IBUIRETL |
| Return Create | IBUIRETC |
| Return Create Review and Submit | IBUIRETCR |
| Return Create Confirmation | IBUIRETCC |
| Technical Library Administration | IBUACAT |
| Configuring Call Me | IBUACM |
| Configuring Surveys/Feedback: Create | IBUAFBC |
| Surveys administration | IBUAFBX |
| Administering Forums | IBUAFCC |
| Maintaining Categories | IBUAFCR |
| Creating Forums | IBUAFFC |
| Maintaining Forums | IBUAFFNC |
| Maintaining Messages | IBUAFMM |
| Using Forum Moderators | IBUAFMOD |
| Maintaining Users | IBUALLUSER |
| Enabling Homepage E-Mails | IBUASUB |
| User group Administration | IBUAUGSP |
| Searching within Forums | IBUFADSE |
| Using Forums | IBUFCATV |
| Posting New Messages to Forums | IBUFMSGP |
| Viewing Forums | IBUFMSGV |
| Maintaining the Homepage | IBUHACNT |
| Changing Mandatory Bin Layout/Display | IBUHALYT |
| Adding MES Content to Homepage | IBUHAMES |
| Using the Homepage | IBUHPAGE |
| Tracking Service Requests on Homepage | IBUHSREDT |
| Choosing Homepage Content | IBUHUCNT |
| Changing Homepage Display | IBUHULYT |
| Viewing Invoices | IBUIINVS |
| Using Accounts | IBUIORD |
| Viewing Payments | IBUIPMTS |
| Technical Library | IBUKTL |
| Replying to Forum Messages | IBUMSGR |
| Requesting a Support Call Back | IBUPCMP |
| Responding to Surveys | IBUPFBGL |
| Enabling Homepage E-mail Subscriptions | IBUPROFGENERAL |
| Service Request Templates | IBUTPTMS |
| Changing Default Customer Account | IBUUMPROFACCOUNT |
| Adding/Changing Address Information | IBUUMPROFADDR |
| Viewing Administrators Information | IBUUMPROFADMINV |
| Adding/Changing Company Information | IBUUMPROFCMPY |
| Adding/Changing Contact Points (Phone/E-mail/Fax) | IBUUMPROFCTPTV |
| Setting User Homepage E-mail Subscription | IBUUMPROFGENERAL |
| Changing/Resetting Password | IBUUMPROFPP |
| Setting General Preferences | JTFGENPREF |
| Viewing Contracts | OKCWKTOP |
| Support Language Administration | IBUALANGMAP |
| Site Selection Page | IBUSITESELECTION |
The following table shows the Java classes for seeded Oracle iSupport bins. Use these class files to create new bins if you remove these bins from the default setup.
| Bin Name | Associated Java Class |
|---|---|
| Alert | oracle.apps.ibu.homepage.AlertBinRenderer |
| Solve a Problem | oracle.apps.ibu.homepage.FindSolBinRenderer |
| Help | oracle.apps.ibu.homepage.HelpBinRenderer |
| Join Conference | oracle.apps.ibu.homepage.WebConferenceBinRenderer |
| Language Picker | oracle.apps.ibu.homepage.LanguagePickerRenderer |
| Login | oracle.apps.ibu.homepage.LoginBinRenderer |
| MES | oracle.apps.ibu.homepage.MesBinRenderer |
| Service Request Quick Link | oracle.apps.ibu.homepage.QLServiceRequestBinRenderer |
| Solution Quick Link | oracle.apps.ibu.homepage.QuickLinkBinRenderer |
| Quick Navigation | oracle.apps.ibu.homepage.QuickNavBinRenderer |
| Responsibility Picker | oracle.apps.ibu.homepage.ResponsibilityPickerRenderer |
| Service Request | oracle.apps.ibu.homepage.ServiceRequestBinRenderer |
| Technical Library | oracle.apps.ibu.homepage.TechLibBinRenderer |