This chapter provides an overview of Oracle Customers Online.
This chapter covers the following topics:
Use Oracle Customers Online (OCO) to view, create, and manage customer information. OCO helps you to make real-time decisions with the confidence that the data about your customers is accurate, timely, and complete.
Home: Quickly find and review key customer information, as well as manage work-related information such as tasks and employees for your organization and yourself. See: Home Overview.
Customers: View, create, and manage a variety of detailed customer information. See: Introduction to Customers.
Reports: View customer profile trends and data quality information. See: Overview of Reports.
Import: Load customer data from legacy, third party, or other external sources into interface tables for import. See: Import Overview.
Administration: Set up, control, and manage functionality that affect customer data and the usage of that data across the Oracle E-Business Suite. You can also access concurrent requests. See: Introduction to Administration, Oracle Trading Community Architecture Administration Guide.
The Administration tab is available only if you have the Oracle Customers Online Superuser responsibility.
Oracle Customers Online is based on the Oracle Trading Community Architecture (TCA) data model and functionality. TCA is the foundation of customer information for the Oracle E-Business Suite. See: Introduction to Oracle Trading Community Architecture, Oracle Trading Community Architecture User Guide.
Both TCA and Customers Online belong to the Oracle Customer Data Management (CDM) product family. CDM also includes Oracle Customer Data Librarian, which has all Customers Online features and additional functionality to maintain the quality of your customer data. See: Oracle Customer Data Management, Oracle Trading Community Architecture User Guide.
For reference material that supplements not only TCA but CDM product documentation, see: Oracle Trading Community Architecture Reference Guide. This guide provides a glossary of terms for CDM, including Oracle Customers Online.
Data Quality Management provides flexible and powerful matching functionality for searches, as well as duplicate prevention and identification. See: Data Quality Management Overview, Oracle Trading Community Architecture Administration Guide.
Your administrator can set up Oracle Customers Online to use Data Quality Management to power the matching logic for:
Searching for customers and contacts. See: Home Page and Searching for Organizations or Persons.
Preventing creation of duplicate customers and contacts. See: Preventing Duplicate Organization, Persons, or Contacts.
Identifying duplicate customers to submit for merging. See: Marking Duplicate Organizations or Persons.