This chapter covers the following topics:
Oracle Knowledge Management integration with Oracle Workflow provides a workflow process to Oracle Knowledge Management internal users to manage the solution approval and rejection processes. It is a flexible method for Oracle Knowledge Management internal users to define solution processing steps that are specific to their needs.
A solution author has an option to either save the solution to his or her own work area or to submit the solution to an authoring flow for further processing in the solution detail page.
A solution authoring flow in Oracle Knowledge Management consists of a series of steps through which a solution goes before reaching a desired state. Each step in the authoring flow includes both an assigned resource group and an action to perform. The resource group can include one or more members. An Oracle Knowledge Management administrator can:
Define and choose each step of an authoring flow.
Assign a resource group to each step of an authoring flow.
Choose an action at each step of the flow.
You can set up the subscription to specify the solutions for which you would like to receive e-mail notification. Whenever a solution that relates to the subscribed item (product) or categories is ready for reviewing, the system sends e-mail notification to you.
When a solution author submits a solution to an authoring flow:
A copy of the solution remains outside the authoring flow so that others can view it immediately if the solution has been previously published.
A new copy of the solution is available for processing within the authoring flow.
Administrative permission to create a new authoring flow
Navigation
Setup > Authoring Flows > Click Create
Notes for the Authoring Flow Set Up page
The attributes for a named flow are defined as follows:
Order: Defines the sequence of steps in an authoring flow. It is a numbered order that determines how the steps in a flow appear. For example, a step with an order number 1 appears before a step with the order number 5.
Step: Represents the various transitions within an authoring flow. For example, your choices of Steps might include: Deleted, Draft, Editorial Review, Public, Public Internal, Public Limited, Published, Technical Review, and Under Edit. You can modify these steps by modifying the CS_KB_STATUS lookup type.
Assigned To: Represents the resource group that has permission to lock and update and modify a solution in a specific step of an authoring flow. You can assign each step in an authoring flow to any of the available user groups that have required permission.
Action: Represents the action that the Oracle Knowledge Management system must take at each step of an authoring flow. Choices for an authoring flow can include:
Notify: Members of the resource group assigned to this step receive notification.
Obsolete: If you assign Obsolete to a step, when the solution reaches this step, it will have an Obsolete status. The solution remains in the system, but it is no longer visible to any user.
Publish: If you assign Publish to a step, when the solution reaches this step, it will have a Publish status. If the Visibility for the solution on the Solution Detail page had been External, then the solution is visible to external users. Members of the resource group who are assigned to this step receive notification.
Click Each flow must have at least one step of the action Publish or Obsolete. Also, the action for the last step must be either Publish or Obsolete.
An Oracle Knowledge Management administrator can enable or disable the authoring flows.
Prerequisites
Administrative permission to create a new authoring flow
Navigation
Setup > Authoring Flows
Notes
You cannot disable a flow that has been set as a default flow profile option.
Authoring flows describe the steps through which a solution goes in the solution approval or rejection processes.
Prerequisites
Administrative permission to view (CS_Workflow_Setup_View) a workflow.
Navigation
Setup > Authoring Flows
Steps
Click the Update More Details icon that corresponds to an authoring flow to bring up the Authoring Flow Set Up page, which displays the authoring flow details.
Due to the clarity of the user interface for this page, it requires no further explanation.