Profile Options

This appendix covers the following topics:

About this Appendix

This appendix describes the profile options that are required for the successful implementation of Oracle Knowledge Management.

Before You Begin

Before doing Oracle Applications Forms settings, ensure that all Oracle Applications server processes are up and running. In particular, if you stopped concurrent managers before applying Oracle Applications patchsets, restart them by changing to $COMMON_TOP/admin/scripts, and executing adcmctl.sh <APPS username/APPS password> start.

Overview of Setting Profile Options

Profile categories, or hierarchy types, enable system administrators to group and set profile options according to their business needs or the needs of the installation. You can view and set a profile option at the levels of its hierarchy type. As a system administrator, you can use the System Profile Values window in Oracle Applications Forms to set up profile options for your user community. If you change a user profile option value, your change takes effect as soon as your users log on again or change responsibilities, and bounce the apache server. When you set up a user profile, you provide Oracle Applications with standard information (such as printer) that describes a user, Responsibility, application, or site. You can set up values for user profile options at each of the following profile levels.

The values you set up at each level provide run-time values for each user's profile options. An option's run-time value becomes the highest level setting for that option.

When you can set a profile option at more than one level, the priorities from lowest to highest are:

For example, values at the Application, Responsibility, or User levels can override a value at the Site level. A value at the User level has the highest priority and overrides values at any other level.

For example, for a given user, assume the printer option is set only at the Site and Responsibility levels. When the user logs on, the printer option assumes the value set at the Responsibility level, since it is the highest level setting for that option.

Note: As a System Administrator, you should set site-level option values before specifying profile options at the other levels after the installation of Oracle Applications.

The options specified at the site-level work as defaults until the same options are specified at other levels. Application users can use the Personal Profile Values window to set their own personal profile options at the user level. Not all profile options are visible to users. End-users might not be able to update some visible profile options. For more information about profile options, see the Oracle Applications System Administrator's Guide.

Set Up Profile Options

The following procedure describes how to set up any profile option.

Module

Oracle Applications Forms

Responsibility

System Administrator Responsibility

Prerequisite

None

Navigation

Profile > System...Find System Profile Values window

Steps

  1. Select the levels at which you want to set the profile option. The available levels include:

    • Site.

    • Application: If you select this level, then choose the Application for which you want to set the profile option.

    • Responsibility: If you select this level, then choose the Responsibility for which you want to set the profile option.

    • User: If you select this level, then choose the User for whom you want to set the profile option.

  2. In the Profile field, enter the profile name, such as Knowledge: Active Knowledge Base System, or a wildcard search criterion such as Knowledge%.

  3. Click Find.

    The System Profile Values form displays the results of your search.

  4. Verify or set the profile option(s) at the levels that you selected.

List of Profile Options

The following table shows the categories for the profile options in Oracle Knowledge Management.

Profile Categories for Oracle Knowledge Management in the Service Component
Category Profile Options
Administration Knowledge: Default Product Category Set
Administration Knowledge: Display Platform Attributes throughout Knowledge Management
Authoring Knowledge: Category assigned to Solutions created through third party application
Authoring Knowledge: Character display format for Statement text
Authoring Knowledge: Default Authoring Flow
Authoring Knowledge: Default Solution Type for Authoring
Authoring Knowledge: Default Solution Visibility Level
Authoring Knowledge: Default Statement Content Type
Authoring Knowledge: Default Statement Visibility Level
Authoring Knowledge: Select Authoring Flow
Authoring Knowledge: Statement display order on solution details
Integration Knowledge: Pass all mapped notes to KM for solution searching and authoring
Integration Knowledge: Search to display for integrating applications
Performance Knowledge: Batch size of solutions to index
Search Knowledge: Concurrent Search Mode for Simple Search
Search Knowledge: Default Product Category Set
Search Knowledge: Default Searching Method
Search Knowledge: Display \"Using\" search option on advanced solution search
Search Knowledge: Display \"Using\" search option on simple search
Search Knowledge: Display Product Search Criteria
Search Knowledge: Display Quick Find
Search Knowledge: Display Search Related Solutions button on advanced solution search
Search Knowledge: Display search results above the score
Search Knowledge: Maximum number of search results to display
Search Knowledge: Repositories to search across in simple search
Search Knowledge: Search to display for integrating applications
Search Knowledge: Simple search repository key
Search Knowledge: Starting Category for Browsing Solutions
Search Effectiveness Knowledge: Filter solutions with no product association from search results
Search Effectiveness Knowledge: Ignore word match frequency in solution search results
Search Effectiveness Knowledge: Index Content As Soon As Possible
Search Effectiveness Knowledge: Percentage of usage weighting in solution search result score
Search Effectiveness Knowledge: Search results score includes weighting from Product, Platform and category filters.
Search Effectiveness Knowledge: Time period (in days) for solution usage aging.
Search Effectiveness Knowledge: Token used for \"Ignore match frequency\" profile option
Search Effectiveness Knowledge: Trim extremities of usage score
Security Knowledge: Assigned Category Security Group
Security Knowledge: Assigned Statement Visibility Level
Security Knowledge: Assigned Visibility Level
Usage & Feedback Knowledge: Action for Negative Solution Feedback
Usage & Feedback Knowledge: Action for Positive Solution Feedback
Usage & Feedback Knowledge: Time period (in seconds) for user activity log

The following table shows the profile options that are available in Oracle Knowledge Management.

Profile Options for Oracle Knowledge Management
Profile Option Name Description Default Profile Value
Knowledge: Action for Negative Solution Feedback Determines what action to take for Solutions that are linked in a negative status. Link Solution as Not Solved
Knowledge: Action for Positive Solution Feedback Determines what action to take when Solutions are considered to be Useful. Link Solution as Solved
Knowledge: Assigned Category Security Group Determines the Category Security Group that a user can access. You can set this profile option up to the Responsibility level. This profile controls which categories, and therefore solutions, that the user can access. The possible values for this profile depend on the Category Security Groups that the administrator defined in the Setup windows. Default Category Group
Knowledge: Assigned Visibility Level Indicates the most restrictive Visibility of solutions or categories that a user can access. You can set this profile option up to the Responsibility level. Visibility is an indication of the sensitivity of the content. The possible values for this profile depend on the Visibilities that the administrator defined in the Setup windows. The seeded values are External and Internal. See Security Settings for seedings at different application and Responsibility levels.
Knowledge: Assigned Statement Visibility Level Indicates the most restrictive Visibility of statements that a user can access. You can set this profile option up to the Responsibility level. Statement Visibility is an indication of the sensitivity of the statement content. The possible values for this profile are External or Internal. See Security Settings for seedings at different application and Responsibility levels.
Knowledge: Batch size of solutions to index Determines how many solutions it should synchronize at one time. 300
Knowledge: Category assigned to Solutions created through third party application Category assigned to solutions that were created through the API CS_KNOWLEDGE_PUB.Create_Set_And_Elements.  
Knowledge: Character display format for Statement text Specifies the font style (class name of the style sheet) for text content type data, which includes both Text type and Text with Autolink type. Applies only to statement details. Allows setting the text data to render in the same style as HTML data. This profile can be set to one of the values in the style sheet. For the location of the style sheet, please refer to the Oracle Application Framework Personalization Guide. OraFieldText
Knowledge: Concurrent Search Mode for Simple Search Sets Simple Search to search all repositories concurrently if set to Yes.
Recommended setting for this profile is Yes.
Applies only to customer pages.
Yes
Knowledge: Default Authoring Flow Sets the default authoring flow to which solutions are submitted.  
Knowledge: Default Product Category Set Determines the Product Category set used from Inventory.  
Knowledge: Default Searching Method Sets the default searching method in the Simple Search. The Possible Values for the Searching methods are: All of the Keywords, and Any of the Words. All of the Words
Knowledge: Default Solution Type for Authoring Sets the default Solution Type used in Solution authoring. Symptom Cause Action
Knowledge: Default Solution Visibility Level Stores the default solution Visibility when users create a new solution. If the user's assigned Visibility is not as restrictive as the default in this profile, the most restrictive Visibility that the user can access is used instead. External
Knowledge: Default Statement Content Type Stores the default statement content type when users create a statement. By default, this is HTML type, and the Rich Text Editor should appear on the Create Statement page. The lookup type CS_KB_CONTENT_TYPE defines the possible values. HTML
Knowledge: Default Statement Visibility Level Sets the default Visibility when you create a new statement. Formerly known as Knowledge: Default Distribution Level. External
Knowledge: Display Platform Attributes throughout Knowledge Management Controls if platform attribute appears on the View Solution and Advanced Solution Search pages. Applies only to customer pages.
Note: In agent pages (OA), you control this through Personalization.
Yes
Knowledge: Display Product Search Criteria Controls display of the product criteria. Can display product name or description in the format of a list of values or a list. Applies only to customer pages.
Note: In agent pages (OA), you control this through Personalization.
Name
Knowledge: Display Quick Find Controls whether or not the Quick Find bar appears in Oracle Knowledge Management.
Applies only to customer pages.
No
Knowledge: Display Search Related Solutions button on advanced solution Controls whether or not the Search Related Solutions button appears in the Advanced Solution Search. Applies only to customer pages.
Note: In agent pages (OA), you control this through Personalization.
No
Knowledge: Display search results above the score Filters search results that are below this score. Applies to the Simple Search and Advanced Solution Search. List of values includes: 1, 10, 20, 30, 40, 50, 60, 70, 80, 90, 100. 1
Knowledge: Display "Using" search option on advanced solution Search Controls whether or not the Using search options appears in the Advanced Solution Search. Applies only to customer pages.
Note: In agent pages (OA), you control this through Personalization.
No
Knowledge: Display "Using" search option on simple search Controls whether or not the Using option appears in the Simple Search. Applies only to customer pages.
Note: In agent pages (OA), you control this through Personalization.
Yes
Knowledge: Enable Search in Solution Attachments Controls the search of solution attachments. If it is set to Yes, then user query will search solution attachments also. No
Knowledge: Filter solutions with no product association from search results Controls whether the system filters from the search results solutions that have no associated product. No
Knowledge: Ignore word match frequency in solution search results Turns on the feature to ignore the word frequency in score calculation. Yes
Knowledge: Index Content As Soon As Possible Allows updated solutions or statements to be searchable within a short time after creation or being updated. No
Knowledge: Maximum number of search results to display Defines the maximum number of search results to appear in the search results. Replaces the profile option Knowledge: Knowledge Base Search: Maximum Number of Search Results. 200
Knowledge: Pass all mapped notes to KM for solution searching and authoring Determines whether or not to automatically pull notes that are mapped to valid Statement Types when a user navigates to Advanced Solution Search or Create Solution from the Simple Search during an integration flow. Yes
Knowledge: Percentage of usage weighting in solution search result score Defines how much the usage score should contribute to the displayed score. The default value is 0, which means that the usage score is not included in the score calculation.
Textual relevance always determines the search results first. The process then takes and re-sorts the top-scoring (pure text score) X documents--where X is a number that the profile Knowledge: Maximum number of search results to display determined.
Only the second re-sorting considers the Usage Score weight percentage. It is recommended to use a small single-digit percentage value for this profile. The process uses the value to differentiate search results having the same textual score. In combination, the process may typically use this value when you have turned on the Knowledge: Ignore word match frequency in solution search results profile option.
0
Knowledge: Repositories to search across in simple search Specify repositories to use in Simple Searches. Controls only customer pages. Solutions
Knowledge: Search results score includes weighting from Product, Platform and category filters Turning on this feature causes search criteria to not act as strict filters. Some search results might not match all of the specified criteria. Be aware that this profile impacts all the searches in Oracle Knowledge Management, including Simple Search.
For example when you turn on this feature, searches that have specific product criteria will have search results that may not be linked to the selected product. However, the results that are linked to the product appear before the ones that are not related to the product.
If this profile is turned on, the search ignores the value set in the following profile: Knowledge: Filter Solutions with no product association from search results.
No
Knowledge: Search to display for integrating applications Stores the search (Simple Search or Advanced Solution Search) to which users want to go from integration. Controls only agent (OA) pages. The lookup type CS_KB_UNI_ADV_SRCH defines the possible values. Simple Search
Knowledge: Select Authoring Flow Controls whether user can select an authoring flow to submit the solution to during the solution authoring process.
If this value is No, then the user cannot pick a flow, and the system sends all submissions to the default flow that the profile option Knowledge: Default Authoring Flow specifies.
Yes
Knowledge: Show Related Categories bin in Solution Detail Page If the profile value is set to No, then the Related Category Bin is hidden in the Solution Detail Page. Else, the Related Category Bin is displayed in the Solution Detail Page. Yes
Knowledge: Show Related Products bin in Solution Detail Page If the profile value is set to No, then the Related Products Bin is hidden in the Solution Detail Page. Else, the Related Products Bin is displayed in the Solution Detail Page. Yes
Knowledge: Spell Checker Dictionary Files Directory Determines the location of the spell checker dictionary files.
The value of this profile option is the location or path of the dictionary files.
 
Knowledge: Starting Category for Browsing Solutions Specifies the default category for browsing when a user logs in. Applies to both agent and customer facing pages.  
Knowledge: Statement display order on solutions details Controls the display of statements by either the order of creation or grouping by Statement Type. Position Order
Knowledge: Time period (in days) for solution usage aging Defines the time frame within which the different factors for solution usage would be used for usage score calculation. 365
Knowledge: Time period (in seconds) for user activity log The time window to record user activity in Oracle Knowledge Management. A value of 0 indicates disabled tracking. 0
Knowledge: Token used for "Ignore match frequency" profile option Stores the nonexistent key word.
Important! You should not change this value.
"zyzyzy"
Knowledge: Trim extremities of usage score Defines the confidence interval of all age-adjusted usage scores at a given critical value.
Important! You should not change this value.
1.92