The values you set up at each level provide run-time values for each user's profile options. An option's run-time value becomes the highest level setting for that option.
For example, values at the Application, Responsibility, or User levels can override a value at the Site level. A value at the User level has the highest priority and overrides values at any other level.
For example, for a given user, assume the printer option is set only at the Site and Responsibility levels. When the user logs on, the printer option assumes the value set at the Responsibility level, since it is the highest level setting for that option.
The options specified at the site-level work as defaults until the same options are specified at other levels. Application users can use the Personal Profile Values window to set their own personal profile options at the user level. Not all profile options are visible to users. End-users might not be able to update some visible profile options. For more information about profile options, see the Oracle Applications System Administrator's Guide.
Profile Categories for Oracle Knowledge Management in the Service Component
Administration |
Knowledge: Default Product Category Set |
Administration |
Knowledge: Display Platform Attributes throughout Knowledge Management |
Authoring |
Knowledge: Category assigned to Solutions created through third party application |
Authoring |
Knowledge: Character display format for Statement text |
Authoring |
Knowledge: Default Authoring Flow |
Authoring |
Knowledge: Default Solution Type for Authoring |
Authoring |
Knowledge: Default Solution Visibility Level |
Authoring |
Knowledge: Default Statement Content Type |
Authoring |
Knowledge: Default Statement Visibility Level |
Authoring |
Knowledge: Select Authoring Flow |
Authoring |
Knowledge: Statement display order on solution details |
Integration |
Knowledge: Pass all mapped notes to KM for solution searching and authoring |
Integration |
Knowledge: Search to display for integrating applications |
Performance |
Knowledge: Batch size of solutions to index |
Search |
Knowledge: Concurrent Search Mode for Simple Search |
Search |
Knowledge: Default Product Category Set |
Search |
Knowledge: Default Searching Method |
Search |
Knowledge: Display \"Using\" search option on advanced solution search |
Search |
Knowledge: Display \"Using\" search option on simple search |
Search |
Knowledge: Display Product Search Criteria |
Search |
Knowledge: Display Quick Find |
Search |
Knowledge: Display Search Related Solutions button on advanced solution search |
Search |
Knowledge: Display search results above the score |
Search |
Knowledge: Maximum number of search results to display |
Search |
Knowledge: Repositories to search across in simple search |
Search |
Knowledge: Search to display for integrating applications |
Search |
Knowledge: Simple search repository key |
Search |
Knowledge: Starting Category for Browsing Solutions |
Search Effectiveness |
Knowledge: Filter solutions with no product association from search results |
Search Effectiveness |
Knowledge: Ignore word match frequency in solution search results |
Search Effectiveness |
Knowledge: Index Content As Soon As Possible |
Search Effectiveness |
Knowledge: Percentage of usage weighting in solution search result score |
Search Effectiveness |
Knowledge: Search results score includes weighting from Product, Platform and category filters. |
Search Effectiveness |
Knowledge: Time period (in days) for solution usage aging. |
Search Effectiveness |
Knowledge: Token used for \"Ignore match frequency\" profile option |
Search Effectiveness |
Knowledge: Trim extremities of usage score |
Security |
Knowledge: Assigned Category Security Group |
Security |
Knowledge: Assigned Statement Visibility Level |
Security |
Knowledge: Assigned Visibility Level |
Usage & Feedback |
Knowledge: Action for Negative Solution Feedback |
Usage & Feedback |
Knowledge: Action for Positive Solution Feedback |
Usage & Feedback |
Knowledge: Time period (in seconds) for user activity log |
The following table shows the profile options that are available in Oracle Knowledge Management.
Profile Options for Oracle Knowledge Management
Knowledge: Action for Negative Solution Feedback |
Determines what action to take for Solutions that are linked in a negative status. |
Link Solution as Not Solved |
Knowledge: Action for Positive Solution Feedback |
Determines what action to take when Solutions are considered to be Useful. |
Link Solution as Solved |
Knowledge: Assigned Category Security Group |
Determines the Category Security Group that a user can access. You can set this profile option up to the Responsibility level. This profile controls which categories, and therefore solutions, that the user can access. The possible values for this profile depend on the Category Security Groups that the administrator defined in the Setup windows. |
Default Category Group |
Knowledge: Assigned Visibility Level |
Indicates the most restrictive Visibility of solutions or categories that a user can access. You can set this profile option up to the Responsibility level. Visibility is an indication of the sensitivity of the content. The possible values for this profile depend on the Visibilities that the administrator defined in the Setup windows. The seeded values are External and Internal. |
See Security Settings for seedings at different application and Responsibility levels. |
Knowledge: Assigned Statement Visibility Level |
Indicates the most restrictive Visibility of statements that a user can access. You can set this profile option up to the Responsibility level. Statement Visibility is an indication of the sensitivity of the statement content. The possible values for this profile are External or Internal. |
See Security Settings for seedings at different application and Responsibility levels. |
Knowledge: Batch size of solutions to index |
Determines how many solutions it should synchronize at one time. |
300 |
Knowledge: Category assigned to Solutions created through third party application |
Category assigned to solutions that were created through the API CS_KNOWLEDGE_PUB.Create_Set_And_Elements. |
|
Knowledge: Character display format for Statement text |
Specifies the font style (class name of the style sheet) for text content type data, which includes both Text type and Text with Autolink type. Applies only to statement details. Allows setting the text data to render in the same style as HTML data. This profile can be set to one of the values in the style sheet. For the location of the style sheet, please refer to the Oracle Application Framework Personalization Guide. |
OraFieldText |
Knowledge: Concurrent Search Mode for Simple Search |
Sets Simple Search to search all repositories concurrently if set to Yes.
Recommended setting for this profile is Yes.
Applies only to customer pages. |
Yes |
Knowledge: Default Authoring Flow |
Sets the default authoring flow to which solutions are submitted. |
|
Knowledge: Default Product Category Set |
Determines the Product Category set used from Inventory. |
|
Knowledge: Default Searching Method |
Sets the default searching method in the Simple Search. The Possible Values for the Searching methods are: All of the Keywords, and Any of the Words. |
All of the Words |
Knowledge: Default Solution Type for Authoring |
Sets the default Solution Type used in Solution authoring. |
Symptom Cause Action |
Knowledge: Default Solution Visibility Level |
Stores the default solution Visibility when users create a new solution. If the user's assigned Visibility is not as restrictive as the default in this profile, the most restrictive Visibility that the user can access is used instead. |
External |
Knowledge: Default Statement Content Type |
Stores the default statement content type when users create a statement. By default, this is HTML type, and the Rich Text Editor should appear on the Create Statement page. The lookup type CS_KB_CONTENT_TYPE defines the possible values. |
HTML |
Knowledge: Default Statement Visibility Level |
Sets the default Visibility when you create a new statement. Formerly known as Knowledge: Default Distribution Level. |
External |
Knowledge: Display Platform Attributes throughout Knowledge Management |
Controls if platform attribute appears on the View Solution and Advanced Solution Search pages. Applies only to customer pages.
Note: In agent pages (OA), you control this through Personalization. |
Yes |
Knowledge: Display Product Search Criteria |
Controls display of the product criteria. Can display product name or description in the format of a list of values or a list. Applies only to customer pages.
Note: In agent pages (OA), you control this through Personalization. |
Name |
Knowledge: Display Quick Find |
Controls whether or not the Quick Find bar appears in Oracle Knowledge Management.
Applies only to customer pages. |
No |
Knowledge: Display Search Related Solutions button on advanced solution |
Controls whether or not the Search Related Solutions button appears in the Advanced Solution Search. Applies only to customer pages.
Note: In agent pages (OA), you control this through Personalization. |
No |
Knowledge: Display search results above the score |
Filters search results that are below this score. Applies to the Simple Search and Advanced Solution Search. List of values includes: 1, 10, 20, 30, 40, 50, 60, 70, 80, 90, 100. |
1 |
Knowledge: Display "Using" search option on advanced solution Search |
Controls whether or not the Using search options appears in the Advanced Solution Search. Applies only to customer pages.
Note: In agent pages (OA), you control this through Personalization. |
No |
Knowledge: Display "Using" search option on simple search |
Controls whether or not the Using option appears in the Simple Search. Applies only to customer pages.
Note: In agent pages (OA), you control this through Personalization. |
Yes |
Knowledge: Enable Search in Solution Attachments |
Controls the search of solution attachments. If it is set to Yes, then user query will search solution attachments also. |
No |
Knowledge: Filter solutions with no product association from search results |
Controls whether the system filters from the search results solutions that have no associated product. |
No |
Knowledge: Ignore word match frequency in solution search results |
Turns on the feature to ignore the word frequency in score calculation. |
Yes |
Knowledge: Index Content As Soon As Possible |
Allows updated solutions or statements to be searchable within a short time after creation or being updated. |
No |
Knowledge: Maximum number of search results to display |
Defines the maximum number of search results to appear in the search results. Replaces the profile option Knowledge: Knowledge Base Search: Maximum Number of Search Results. |
200 |
Knowledge: Pass all mapped notes to KM for solution searching and authoring |
Determines whether or not to automatically pull notes that are mapped to valid Statement Types when a user navigates to Advanced Solution Search or Create Solution from the Simple Search during an integration flow. |
Yes |
Knowledge: Percentage of usage weighting in solution search result score |
Defines how much the usage score should contribute to the displayed score. The default value is 0, which means that the usage score is not included in the score calculation.
Textual relevance always determines the search results first. The process then takes and re-sorts the top-scoring (pure text score) X documents--where X is a number that the profile Knowledge: Maximum number of search results to display determined.
Only the second re-sorting considers the Usage Score weight percentage. It is recommended to use a small single-digit percentage value for this profile. The process uses the value to differentiate search results having the same textual score. In combination, the process may typically use this value when you have turned on the Knowledge: Ignore word match frequency in solution search results profile option. |
0 |
Knowledge: Repositories to search across in simple search |
Specify repositories to use in Simple Searches. Controls only customer pages. |
Solutions |
Knowledge: Search results score includes weighting from Product, Platform and category filters |
Turning on this feature causes search criteria to not act as strict filters. Some search results might not match all of the specified criteria. Be aware that this profile impacts all the searches in Oracle Knowledge Management, including Simple Search.
For example when you turn on this feature, searches that have specific product criteria will have search results that may not be linked to the selected product. However, the results that are linked to the product appear before the ones that are not related to the product.
If this profile is turned on, the search ignores the value set in the following profile: Knowledge: Filter Solutions with no product association from search results. |
No |
Knowledge: Search to display for integrating applications |
Stores the search (Simple Search or Advanced Solution Search) to which users want to go from integration. Controls only agent (OA) pages. The lookup type CS_KB_UNI_ADV_SRCH defines the possible values. |
Simple Search |
Knowledge: Select Authoring Flow |
Controls whether user can select an authoring flow to submit the solution to during the solution authoring process.
If this value is No, then the user cannot pick a flow, and the system sends all submissions to the default flow that the profile option Knowledge: Default Authoring Flow specifies. |
Yes |
Knowledge: Show Related Categories bin in Solution Detail Page |
If the profile value is set to No, then the Related Category Bin is hidden in the Solution Detail Page. Else, the Related Category Bin is displayed in the Solution Detail Page. |
Yes |
Knowledge: Show Related Products bin in Solution Detail Page |
If the profile value is set to No, then the Related Products Bin is hidden in the Solution Detail Page. Else, the Related Products Bin is displayed in the Solution Detail Page. |
Yes |
Knowledge: Spell Checker Dictionary Files Directory |
Determines the location of the spell checker dictionary files.
The value of this profile option is the location or path of the dictionary files. |
|
Knowledge: Starting Category for Browsing Solutions |
Specifies the default category for browsing when a user logs in. Applies to both agent and customer facing pages. |
|
Knowledge: Statement display order on solutions details |
Controls the display of statements by either the order of creation or grouping by Statement Type. |
Position Order |
Knowledge: Time period (in days) for solution usage aging |
Defines the time frame within which the different factors for solution usage would be used for usage score calculation. |
365 |
Knowledge: Time period (in seconds) for user activity log |
The time window to record user activity in Oracle Knowledge Management. A value of 0 indicates disabled tracking. |
0 |
Knowledge: Token used for "Ignore match frequency" profile option |
Stores the nonexistent key word.
Important! You should not change this value. |
"zyzyzy" |
Knowledge: Trim extremities of usage score |
Defines the confidence interval of all age-adjusted usage scores at a given critical value.
Important! You should not change this value. |
1.92 |