This chapter covers the following topics:
Oracle Applications establishes a value for user profile options when a user signs on or changes responsibility. Use this procedure to view or set a profile option value.
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System Administrator
Review Oracle E-Business Suite Systems Administrator's Guide.
In the Navigator window, on the Functions tab, choose Profile > System.
The Find System Profile Values window appears. The Site and Profile with No Values boxes are selected by default.
Select the level at which you want to view or set the profile option value. You have the following options:
| Level | Description |
|---|---|
| Site | View or set profile option values for all users. |
| Application | View or set profile option values for users working under responsibilities owned by a specific application. Select an application from the list. |
| Responsibility | View or set profile option values for users working under a specific responsibility. Select a responsibility from the list. |
| User | View or set profile option values for a specific user. Select the username from the list. |
If you want to display profile options both with and without values, select the Profiles with No Values box.
If you want to display profile options that include a specific character string, enter the string in the Profile field.
You may search for profile options using character strings and the wildcard symbol (%).For example, to find profile options prefixed by "IEU," the product code for Oracle Universal Work Queue, enter IEU%.
Click Find.
The System Profile Values window appears.
Set the values for the profile options at one or more levels.
When a profile option may be set at more than one level, the value entered at the Site level has the lowest priority.The value entered at the Site level is superseded by any value entered at the Application level value and the value entered at the Application level is superseded by any value entered at the Responsibility level.The value entered at the User level has the highest priority and overrides values entered at any other level.
From the File menu, choose Save.
Your changes take effect as soon as users sign on or change responsibility.
Each profile option description includes the following information:
Required: Indicates whether a profile option value is required.
Profile Levels: There are two levels for which profile options can be set, personal and system.
Personal Profile Levels: Indicates whether a user can view or update the profile option. Oracle Applications users with the Preferences responsibility may use the Personal Profile Values window to set their own personal profile options at the user level. Not all profile options are visible to users and some profile options, while visible, may not be updated by users.
System Profile Levels: Indicates the levels at which a particular profile option can be set. System administrators can set profile options at the site, application, responsibility, and user levels. Not all profile options have settings at all levels.
Profile Settings: Lists available values, a description of each value, and any usage considerations.
Default Value: Indicates the default profile option value if no value has been set. Depending on the how the profile option is used in the application, the default may be a predefined value or it may be determined dynamically at runtime.
Profile options include:
This profile option applies to media work.
Use this Oracle Universal Work Queue profile option to enable the blending of media work. A Blended node appears in the Universal Work Queue work selector. When an agent requests work from the Blended node, Oracle Interaction Blending will deliver any media type for which the agent is enabled (e.g., inbound telephony, web callbacks, or outbound telephony), according to the service levels set for the service plan.
No
| Update | View |
| Yes | No |
| Site | Application | Responsibility | User |
| Yes | Yes | Yes | Yes |
| Setting | Description |
| Full Forced Blended | Enables the blending of media work for outbound telephony and Web callbacks. A Blended node appears in the Universal Work Queue work selector. Specific media nodes (e.g., Inbound and Outbound) are not available. |
| Full Optional Blended | Enables the blending of media work for outbound telephony and Web callbacks. A Blended node appears in the Universal Work Queue work selector. Specific media nodes (for example, Inbound and Outbound) are also available. |
| Not Blended | Media work blending is not enabled. |
| Simple Forced Blended | Enables the blending of media work for passive inbound telephony. A Blended node appears in the Universal Work Queue work selector. Specific media nodes (for example, Inbound and Outbound) are not available. |
| Simple Optional Blended | Enables the blending of media work for passive inbound telephony. A Blended node appears in the Universal Work Queue work selector. Specific media nodes (for example, Inbound and Outbound) are also available. |
Not Blended
This profile option applies to media work.
In simple blending mode, blending occurs by first looking for an inbound record and then, if not found for an outbound record. The integer that is set in this profile determines the duration of time to look for an inbound or outbound record.
Use this Universal Work Queue profile to set the timeout value for simple blending.
No
| Update | View |
| No | No |
| Site | Application | Responsibility | User |
| Yes | Yes | Yes | Yes |
Enter a value in seconds to indicate the blending timeout threshold. For example, 60 to represent 60 seconds.
No
This Universal Work Queue profile option is used to indicate the placement of the Blended node in the list of nodes on the Oracle Universal Work Queue window.
The Blended node appears in the Oracle Universal Work Queue window when the IEU: Blending Style profile option value is set to Full Forced Blended or Full Optional Blended.
Use this Universal Work Queue profile to set the timeout value for simple blending.
No
| Update | View |
| Yes | No |
| Site | Application | Responsibility | User |
| Yes | Yes | Yes | Yes |
Choose a number to indicate the placement of the node in the list of nodes on the Oracle Interaction Blending window. Nodes are displayed in ascending order.
Not Applicable