Troubleshooting

This chapter covers the following topics:

Overview

Oracle Subcontracting, works effectively if you closely follow the setup steps described in Chapter 2 of this guide. If you set up subcontracting incorrectly, then some of the subcontracting concurrent programs will not process the data and the execution process will not function properly. You must correct an erroneus data setup and rerun the processes.

Use the checkpoints provided in this chapter to verify whether concurrent programs are not processing the data.

Interlock Manager

You can classify Interlock Manager process steps into three sets:

  1. Creating WIP jobs in the MP organization. During this process, you can view subcontracting orders on the workbench. If WIP jobs are not created, then the subcontracting order is not visible on the Subcontracting Workbench.

  2. Create replenishment Sales orders. You can view replenishment orders on the Subcontracting Workbench.

  3. Allocate replenishment orders in accordance with subcontracting order requirements.

The Interlock Manager concurrent request executes all steps at once if the data is correctly set up. If the setup is not complete, then Interlock Manager may execute only a few steps or it may not execute any steps. Review the setup and make the necessary corrections.

Problem at Step 1: WIP Jobs Are Not Created in the MP Organization

Any of the following issues can cause this problem. Verify and correct the setup.

Problem at Step 2: Interlock Is Not Creating Replenishment Orders

Problem at Step 3: Replenishment Sales Orders are Not Allocated

In the case of synchronized components if the replenishment sales order is created, it will always be allocated, so this issue might not arise. In the case of prepositioned components, which would be a common problem, allocations are made to the existing replenishment sales orders.

Auto Receive Components

If auto receive is not receiving the components in the MP organization after shipping the components in the OEM organization, then these problems could occur:

Process Receiving Transactions

If the Process Receiving Transactions concurrent request does not complete WIP jobs in the MP organization, then subcontracting order components may not be fully allocated.