This appendix covers the following topics:
This appendix describes the components in Oracle Service.
| Product | Feature | Component | Tags | Description |
|---|---|---|---|---|
| Oracle Field Service - Portal | Post Debrief | Create_FSTP_Dbrf_ExpenseLine | Update Task | This component posts debrief material return line. |
| Oracle Field Service - Portal | Post Debrief | Post_FSTP_Dbrf_MtrlInstallLine | Update Task | This component clicks post debrief button for material install line. |
| Oracle Field Service - Portal | Create Debrief | Create_FSTP_Dbrf_ExpenseLine | Update Task | This component creates debrief expense line |
| Oracle Field Service - Dispatch Center | Concurrent Requests | Run_DC_Purge_Gps_Feeds | WORK_ORDER | This component submits concurrent request to delete all the data from the GPS. |
| Oracle Field Service - Portal | Other | Crt_FSTP_Parts_Return_Enhncd | Parts Return | This component returns parts using technician portal. |
| Oracle Field Service - Portal | Other | ManualSource_FSTP_SrchPartRqmt | Parts Requirement Find | This component creates IO using manual sourcing. |
| Oracle Field Service - Portal | Other | Select_Task_Calender | Eportal, calender | To search and open task from a calender |
| Oracle Field Service - Portal | Other | Search_Transaction_History | Eportal, Transaction History | To search and verify transaction for an item |
| Oracle Field Service - Portal | Other | Manage_Personalized_view | Eportal, calender | To Manage views |
| Oracle Field Service - Portal | Other | Create_Update_Personalizedview | Eportal, Create View | To create a custom view |
| Oracle TeleService | Service Request Creation | Service_Task_Tab | Service Request, Task | This component creates task for a Service Request. |
| Oracle TeleService | Service Request Creation | Check_SR_Log_Note_Sol_Srch | Service Request, Workbench | This component performs operations in the Workbench tab of the Service Request form. |
| Oracle TeleService | Service Request Creation | Add_SR_Relations | Service Request | This component adds relations to a service request. |
| Oracle TeleService | Service Request Creation | Service_Charges_Tab | Service Request | This component transacts on Charges tab header of a service request. |
| Oracle Field Service - Portal | Create Debrief | Search_FSTP_SearchTask | Field Service Technician Dashboard | This component searches for a task in the Technician Dashboard page. |
| Oracle Field Service - Portal | Other | Verify_FSTP_Truck_Stock_Mgmt | Field Service Technician Dashboard | This component transacts with trunk stock management. |
| Oracle Field Service - Dispatch Center | Other Forms | Add_DC_Access_Hours | Access Hours | This component adds access hours to a task. |
| Oracle Field Service - Dispatch Center | Other Forms | Modify_DC_Customer_Confirmatio | Field Service Dispatch Center | This component updates customer confirmation of a task. |
| Oracle Field Service - Dispatch Center | Other Forms | Select_DC_Territories | Field Service Dispatch Center | This component adds territories to the dispatcher view. |
| Oracle Field Service - Dispatch Center | Skills | Add_DC_New_Skill | Skill Management | This component creates a new skill. |
| Oracle Field Service Wireless | Create Debrief | Srch_FSWL_TaskSrch | Wireless | This component searches for a task in wireless UI. |
| Oracle Field Service - Dispatch Center | Skills | Add_DC_Skill_Task | Skill Assignment | This component transacts on skill management in Dispatch Center. |
| Oracle Field Service Wireless | Other | Serach_SR_Item_Instance | Item, Instance, Password | This component changes password. |
| Oracle TeleService | Service Request Creation | Serach_SR_Item_Instance | Search Installed Base | This component searches page of item instance. |
| Oracle Spares Management | Setup | Add_CSP_Subinventory_PD | PD, Planner Desktop, SETUPCOMP | This component adds a subinventory to planner's desktop. |
| Oracle Spares Management | Setup | Add_CSP_Warehouse_PD | PD, Planner Desktop, SETUPCOMP | This component adds a warehouse to planner's desktop. |
| Oracle Spares Management | Requests | Run_Create_Asl_Recommendations | CR, Concurrent Request | This component submits concurrent request 'create asl recommendations'. |
| Oracle Spares Management | Requests | Run_CSP_Create_Excess_Lists | CR, Concurrent Request | This component submits concurrent request 'create excess lists'. |
| Oracle Spares Management | Requests | Run_CSP_Create_Part_Avl_Data | CR, Concurrent Request | This component submits concurrent request 'create part availability data'. |
| Oracle Spares Management | Requests | Run_CSP_Print_Excess_Lists | CR, Concurrent Request | This component submits concurrent request 'print excess lists'. |
| Oracle Spares Management | Requests | Run_CSPWarehouse_Notifications | CR, Concurrent Request | This component submits concurrent request 'warehouse notifications'. |
| Oracle Spares Management | Setup | Setup_CSP_Site_Attributes_PD | PD, Planner Desktop, SETUPCOMP | This component sets up site attributes for a warehouse/subinventory in planner's desktop. |
| Oracle Field Service - Portal | Create Debrief | Create_FSTP_Dbrf_MtrlRtrnLine | Update Task: * | This component creates debrief material install line. |
| Oracle TeleService | Service Request Creation | Escalate_SR | Escalations | This component escalates a service request. |
| Oracle Field Service - Portal | Other | Search Task_Filter | Field Service * | This component searches task using task filter. |
| Oracle Field Service - Portal | Other | Crt_Order_SrchPartsRqmt_Enhncd | Parts Search,Spares,Portal | This component creates internal order/ reservation using search parts, |
| Oracle TeleService | Setup | Create_SR_Notification_Rules | Define Notification Rule, SETUPCOMP | This component creates notification rules for service request. |
| Oracle TeleService | Setup | Create_SR_Resol_code_Mapping | Resolution Code Mapping, SETUPCOMP | This component maps resolution for service request type. |
| Oracle TeleService | Setup | Create_SR_Urgencies | Service Request Urgencies, SETUPCOMP | This component creates service request urgencies. |
| Oracle TeleService | Setup | Create_SR_status | Service Request Statuses, SETUPCOMP | This component creates status for service request. |
| Oracle TeleService | Setup | Create_SR_Type | Service Request Types, SETUPCOMP | This component creates service request type. |
| Oracle TeleService | Setup | Set_SR_MultiOrg | Service Request Multi Org Setup | To Set the Multi org setup for Service Request |
| Oracle TeleService | Setup | Update_Status_Rules | View Automatic Status Update Rules | To Update the status of SR |
| Oracle TeleService | Setup | Update_View_Event_Details | View Event Details: Relationship Created | To Update the status of SR |
| Oracle TeleService | Setup | Schedule_Time_Labor1213 | Time & Material Labor Schedule | To Time and Labor schedule |
| Oracle TeleService | Setup | Autosubmit_Restrictions | Autosubmit Restrictions | To submit the Restrictions automatically |
| Oracle TeleService | Setup | Update_ValidObjects | Relationships and Valid Objects | To update valid objects |
| Oracle TeleService | Setup | Create_Functions | Functions List | To Create functions |
| Oracle TeleService | Setup | Update_Functions | Functions List | To Update functions |
| Oracle TeleService | Setup | Create_ActionSRtype | Service Request Action Request Type | To Create action request types |
| Oracle TeleService | Service Request Creation | Add_SR_Con_Bill_Ship_Addr | Service Request | This component adds Bill To and Ship To address. |
| Oracle TeleService | Service Request Creation | Copy_SR | Copy Service Request | This component copies the service request. |
| Oracle TeleService | Service Request Creation | Create_SR_Contact_center | Customer Relationship Actions | This component creates service request in contact center service request tab. |
| Oracle TeleService | Task Creation | Create_SR_Quicktask | Contact Center | This component creates quick task in Contact Center form. |
| Oracle TeleService | Task Creation | Add_Attachment_Quicktask_CC | Quick Task | This component adds attachment to Quick tab in Contact Center. |
| Oracle TeleService | Charges creation | Submit_SR_Charges_OA | Charges | This component submits the charge line to OM through OA page ( service and charges logistics). |
| Oracle TeleService | Service Request Creation | Update_SR | Service Request | This component updates service request. |
| Oracle TeleService | Debrief tasks | Add_SR_Debrief_Lines_Qtasks | Quick Task | This component creates quick tasks of debrief lines. |
| Oracle TeleService | Service Request Creation | Run_SR_Print_Request | Service Request Report | This component enters parameters for the print request concurrent job. |
| Oracle TeleService | Service Request Creation | Run_SR_Profit_Margin_Report | Profit Margin Report | This component enters parameters for profit margin report concurrent request. |
| Oracle TeleService | Service Request Creation | Query_SR_form | Service Request | This component queries the service request. |
| Oracle TeleService | Charges creation | Auto_Gen_SR_Charges | Service Request | This component generates charges lines automatically from debrief lines. |
| Oracle TeleService | Task Creation | Update_SR_Quicktask | Contact Center | This component updates quick tasks. |
| Oracle TeleService | Setup | Update_SR_Task_tmpl_mapping | Task Template Mapping, SETUPCOMP | This component updates task template mapping. |
| Oracle TeleService | Setup | Add_OM_Type_SAC | Service Request, SETUPCOMP | This components transacts with transaction type section SAC setup screen. |
| Oracle Field Service Wireless | Other | Verify_FSWL_TrunkStock_Qty | Wireless | This component verifies quantity using trunk stock in wireless. |
| Oracle Field Service Wireless | Other | Verify_FSWL_TrunkStock_Trans | Wireless | This component verifies material transaction using trunk stock. |
| Oracle Field Service Wireless | Other | Set_FSWL_Preferences | Wireless | This component sets up preferences in wireless. |
| Oracle Field Service Wireless | Part Requirements | Create_Fstp_PartsRqmt | Wireless | This component creates part requirement using FSTP. |
| Oracle Field Service Wireless | Create debrief | Create_FSWL_Dbrf_MtrlReturn | Wireless | This component creates debrief material return line. |
| Oracle Field Service Wireless | Other | Create_FSWL_SrchPartsOrdering | Wireless | This component searches an item and creates internal order for that item using parts search in wireless UI. |
| Oracle Field Service Wireless | Post Debrief | Posting Debrief Expense Line | Wireless | This component posts debrief expense line. |
| Oracle Field Service Wireless | Other | Create_FSWL_Task | Wireless | This component creates task using wireless. |
| Oracle Field Service Wireless | Other | Create_FSWL _ServiceRequest | Wireless | This component creates service request using wireless. |
| Oracle Field Service - Portal | Part Requirements | Verify_FSTP_CreatePR | Parts Requirement | This component verifies the item status in parts requirement page. |
| Oracle Field Service - Portal | Post Debrief | Verify_FSTP_PostDebrief | Update Task | This component verifies task and debrief status in update task page. |
| Oracle Field Service - Dispatch Center | Concurrent Requests | Run_DC_Optimize_Across_Trips | Concurrent program, Optimize Across Trips | This component submits concurrent request to optimize across trips. |
| Oracle Field Service - Dispatch Center | Concurrent Requests | Run_DC_Auto_Commit_Tasks | Parameters | This component submits concurrent request to auto commit scheduled tasks. |
| Oracle Spares Management | Parts | Receive_Parts | Inbound Reservations and Orders, Receive Parts, Part Receipt | This component transacts for receive parts functionality. |
| Oracle Field Service - Dispatch Center | Concurrent Requests | Run_DC_Generate_Trips | Generate Field Service Trips | This component submits concurrent request for generating field service trips. |
| Oracle Field Service - Portal | Part Requirements | Search_FSTP_PartsRqmt_Enhncd | Parts Requirement Find | This component searches part requirement. |
| Oracle TeleService | Task Creation | Create_SR_Tasknotes | Service Request, Task, Task Notes | This component creates task notes in service notes. |
| Oracle TeleService | Debrief tasks | Add_SR_Debrief_Lines_1 | Service Request | This component invokes the Debrief page for service request task form. |
| Oracle TeleService | Setup | Create_Statusgroup | Status Group Details, SETUPCOMP | This component creates status group. |
| Oracle TeleService | Setup | Define_Status_Transition_Rules | Status Group Details, SETUPCOMP | This component defines status transition rules. |
| Oracle Field Service - Dispatch Center | Schedule Advise | Schedule_DC_Task_Preferences | Schedule Task | This component performs the actions in the Preferences tab while scheduling a task. |
| Oracle Field Service - Dispatch Center | Schedule Advise | Schedule_DC_Task_Advice | Schedule Task | This component performs the actions in the Advice tab while scheduling a task. |
| Oracle Field Service - Dispatch Center | GPS | Run_DC_Geo_Tester | Geo Tester | This component fetches latitude and longitude information of an address. |
| Oracle TeleService | Charges creation | Create_SR_Charges_Details | Service Request | This component transacts on Item Instance tab of charges. |
| Oracle TeleService | Charges creation | Create_SR_Charges_Pricing | Service Request, Charges, Pricing | This component performs the operations in Pricing tab of charge line. |
| Oracle TeleService | Charges creation | Create_SR_Chrgs_Pricing_Rules | Service Request | This component transacts on the Pricing Rules tab of charges. |
| Oracle TeleService | Charges creation | Create_SR_Charges_BillTo | Service Request | This component transacts on Bill To tab of charges and Bill To tab of service request charges |
| Oracle TeleService | Charges creation | Create_SR_Charges_OrdStatus | Service Request | This component transacts on the Order Status tab of service request charges. |
| Oracle TeleService | Setup | Update_Business_Process | Service Business Process Details, SETUPCOMP | This component creates business process. |
| Oracle TeleService | Setup | Add_Billingtype_SAC | Service Request, SETUPCOMP | This component adds billing type in SAC setup screen. |
| Oracle Field Service Wireless | Other | ReceiveParts_CSFW | Wireless | This component receives parts using wireless. |
| Oracle Field Service Wireless | Post Debrief | Verify_CSFW_PostDebrief | Wireless | This component verifies the debrief status in wireless UI. |
| Oracle Field Service Wireless | Post Debrief | Post_FSWL_Dbrf_LaborLine | Wireless | This component posts debrief labor line. |
| Oracle Field Service Wireless | Post Debrief | Post_FSWL_Dbrf_MaterialLine | Wireless | This component clicks Post Debrief button for material line in wireless UI. |
| Oracle TeleService | Service Request Creation | Verify_SR_Fields | Service Request | This component verifies the fields in service request header. |
| Oracle Field Service Wireless | Other | Login_Wireless | login, wireless | This component logs in to wireless application. |
| Oracle Field Service Wireless | Other | Logout_Wireless | Logout, wireless | This component logs out from wireless application. |
| Oracle Field Service - Portal | Other | Create_FSTP_CrtSRHeader_Task | Create Follow-UP Task | This component creates task using service request in FSTP. |
| Oracle TeleService | Charges creation | Create_charges_OA | Charges | This component creates charge line in OAF. |
| Oracle Field Service - Portal | Create Debrief | Create_FSTP_Dbrf_MtrlDOALine | Update Task: * | This component creates debrief material install line DOA. |
| Oracle Field Service - Dispatch Center | Dispatch center | Update_Dc_Parent_Child_Tasks | Field Service Dispatch Center | This component updates the parent and child tasks. |
| Oracle Field Service - Portal | Other | Task_ Assignmnt_Chng_Vrfy_FSTP | Update Task:* | This component verifies task assignment change. |
| Oracle Field Service - Portal | Other | Change_Task_Assignment_FSTP | Task Assignment, Task Status, Update Task | This component changes task assignment status. |
| Oracle Field Service - Portal | Other | Verify_Debrief_Trvl_Line_FSTP | Update Task:* | This component verifies debrief travel line. |
| Oracle Field Service - Dispatch Center | Dispatch center | Create_Query | Field Service Dispatch Center | This component enters details for creating a task list query. |
| Oracle Spares Management | Setup | Assign_Resource_Subinventories | Addresses and Subinventories, Resource, Setup, SETUPCOMP | This component assigns defective and usable subinventories for the resource in resource addresses and subinventories form. |
| Oracle TeleService | Setup | Update_SR_Problemcode_Mapping | Problem Code Mapping, SETUPCOMP | This component updates the resolution code mapping. |
| Oracle TeleService | Setup | Create_SR_Prblem_code_Mapping | Create Problem Code Mapping, SETUPCOMP | This component maps the problem code with service request type. |
| Oracle TeleService | Setup | Create_SR_Resp_Mapping | Add Service Responsibility, SETUPCOMP | This component maps responsibility. |
| Oracle Spares Management | Setup | Query_Rsrc_Addr_Subinv | Addresses and Subinventories, Resource, Setup, SETUPCOMP | This component queries the existing resource in the Addresses and Subinventories form. |
| Oracle TeleService | Task Creation | Verify_Task_Planned_EndDate | Service Request* | This component verifies planned end date. |
| Oracle Field Service - Portal | Other | FSTP_Create_Followup_Task | Field Service Technician Dashboard | This component creates a follow-up task. |
| Oracle TeleService | Service Request Creation | Verify_ResolveAndRespondDates | Service Request* | This component verifies respond and respond field. |
| Oracle TeleService | Service Request Creation | Escalate_SR_And_Task | Escalations | This component deals with service request creation and escalation of task. |
| Oracle Advanced Scheduler | Scheduler Rules | Search_Scheduler_Rules | Scheduler Rules Search | Component for searching the scheduler rules. |
| Oracle Field Service - Portal | Other | Self_Schedule | Update Task:* | This component schedules task using FSTP. |
| Oracle TeleService | Service Request Creation | Verify_Summary_Subject | Service Request* | This component verifies summary field and certain field. |
| Oracle Spares Management | Setup | Define_MinMaxQty_StockList_PD | PD, Planner Desktop, Min-Max, SETUPCOMP | This component defines values for min and max qty for an item in stock list tab in planner's desktop. |
| Oracle TeleService | Service Request Creation | Verify_Problemcode_Notes | Service Request* | This component verifies problem code and notes. |
| Oracle TeleService | Task Creation | Create_Task_Template | Create Tasks from Template Group | This component maps task template. |
| Oracle TeleService | Service Request Creation | Check_SR_Inst_Creat_Ctracts_1 | Service Request | This component transacts on Subject tab of service request. |
| Oracle Field Service Wireless | Other | Navigate_To_Home_Wireless | Wireless Home Page | This component navigates to home page in wireless UI. |
| Oracle Field Service - Dispatch Center | Skills | Find_Basic_DC_Task | Basic Find Tasks | This component is to find dispatch center tasks. |
| Oracle Field Service - Portal | Part Requirements | FSTP_PR_Navigation | Update Task:* | This component is for navigation to parts requirement page. |
| Oracle TeleService | Charges creation | Create_SR_Charges_Estimate_OA | Charges | This component creates estimate charge line in OA html. |
| Oracle TeleService | Service Request Creation | Check_Duplicate_SR_Popup | Duplicate Service Request Popup | This component handles duplicate service request popup while creating a new service request. |
| Oracle Spares Management | Setup | Create_CSP_Supersession | Supersession, Substitution, Notes, Setup, SETUPCOMP | This component creates supersession relation for an item in define supersessions UI. |
| Oracle Spares Management | Parts | Verify_Ship_to_Address_Type | Verify, Ship to Address | This component verifies default ship to address type in parts requirement page as per the setup done through profile "csp: parts requirement default ship to address". |
| Oracle Spares Management | Requests | Run_Create_Min_Max_Planing_Rpt | CR, Concurrent Request | This component submits concurrent request 'create min-max planning report'. |
| Oracle TeleService | Setup | Create_attributegroup | Service Request,attributes, SETUPCOMP | This component creates an attribute group. |
| Oracle Field Service - Dispatch Center | Dispatch center | Update_DC_Header | Field Service Dispatch Center | This component updates task details in the dispatch center task details form. |
| Oracle Field Service Wireless | Other | Change_Task_Assignment_Status | Task Assignment, Task Status, Wireless | This component changes task assignment status in wireless. |
| Oracle Field Service Wireless | Other | Run_Debrief_Posting_Program | Debrief Posting Program | This component submits concurrent request for 'debrief posts program'. |
| Oracle Field Service Wireless | Other | Verify_Debrief_Labor_Line | Labor Line, Debrief, Wireless | This component verifies debrief labor line status in wireless. |
| Oracle Field Service Wireless | Part Requirements | Verify_CSFW_CreatePR | Wireless | This component verifies the order status of an item in wireless UI. |
| Oracle Spares Management | Setup | Delete_Supersession_Forms | Supersession, Substitution, Notes, Setup | This component deletes the relationship between 2 items in supersessions form. |
| Oracle Spares Management | Setup | Delete_CSP_Warehouse_SubInv_PD | PD, Planner Desktop | This component adds subinventory to planner's desktop to delete the existing or already added warehouses or subinventories in the planner's desktop. Precondition: search_csp_nodes_pd component before using this component. |
| Oracle TeleService | Setup | Select_SRtype_AssoAttribpage | Service Request,Attributes, SETUPCOMP | This component searches for serivce request type to associate to attribute group. |
| Oracle Spares Management | Setup | Define_PD_Planning_Parameters | PD, Planner Desktop, SETUPCOMP | This component defines planner desktop planning parameters. |
| Oracle Field Service - Portal | Other | Adding_Source_FSTP_Parts_Rqmt | Parts Requirement | This component adds source to the item in Parts Requirement page. |
| Oracle Advanced Scheduler | Scheduler Rules | Create_Update_Scheduler_Rule | Scheduler Rule Configurator | This component creates/updates a scheduler rule. |
| Oracle Field Service - Portal | Other | Create_Order_SrchPartsRqmt | Parts Search,Spares,Portal | This component creates internal order/ reservation using search parts. |
| Oracle TeleService | Charges creation | Verify_Chargelines | Service Request, Charges, Action | This component verifies the fields in Action tab of charge line. |
| Oracle Field Service - Portal | Create Debrief | Crt_FSTP_Dbrf_MtrlInstLine | Update Task, Debrief, Material Install Line | This component creates a debrief material install line. |
| Oracle TeleService | Setup | Create_value_set | Service Request, SETUPCOMP | This component creates value set for plm attributes ( extensible attributes). |
| Oracle Field Service Wireless | Other | Verify_FSWL_PartsReturn | Wireless | This component verifies parts return transaction. |
| Oracle TeleService | Setup | Associating_Attributetopage | Service Request,attributes, SETUPCOMP | This component associates the attribute group to page. |
| Oracle Spares Management | Move Order | Confirm_Picklists | Move Order | This component transacts to confirm the picked quantity before packing and shipping the parts. Confirming the pick list changes the move order line status to "confirmed". |
| Oracle Spares Management | Move Order | Create_Spares_Move_Order_Hdr | Move Order | This component creates move orders with header details for transfering parts between subinventories within the same inventory organization. |
| Oracle Spares Management | Move Order | Receive_Shipments | Move Order | This component receive shipments for the move order. It is used if auto receipt checkbox is disabled while creating move order. |
| Oracle Spares Management | Move Order | Ship_Confirm_Packlist | Move Order | This component transacts for ship confirm pack list for move order. |
| Oracle Field Service - Portal | Part Requirements | Create_Item_Information | Parts Requirement | This component creates item information in parts requirement page. |
| Oracle Field Service - Portal | Post Debrief | Post_FSTP_DbrfLaborLine | Update Task | This component clicks on post debrief button for labor line. |
| Oracle TeleService | Charges creation | Create_SR_Charges_Action | Service Request, Charges, Action | This component performs the operations in the Action tab of charge line. |
| Oracle TeleService | Service Request Creation | Check_SR_Inst_Creat_Ctracts | Service Request | This component transacts on service request form. |
| Oracle Spares Management | Move Order | Verify_Status_Move_Order | Move Order | This component can be used at any stage of move order. If its used after print picklist, then the move order line status should be "printed". |
| Oracle Spares Management | Move Order | Create_Reservation | Move Order | This component reserves parts in a specific subinventory location for a move order. This allocation or reservation ties the inventory to the move order. |
| Oracle Spares Management | Move Order | Approve_Spares_Move_Order | Move Order | This component approves the move order created which was in incomplete status. |
| Oracle Spares Management | Move Order | Find_MO_Lines_Reservation | Move Order | This component finds move order line while creating reservations for that move order. |
| Oracle Spares Management | Move Order | Assign_Picklist_To_Packlist | Move Order | This component adds item/assign picklist to the box created for a packlist. |
| Oracle Spares Management | Move Order | Verify_Packlist_Status | Move Order | This component verifies if ship confirmed packlist is moved from open to received list with received status. |
| Oracle Spares Management | Move Order | Run_Print_Pick_Lists | Move Order | This component submits print pick lists. Prints the pick list and produces a report that specifies the parts to be picked from their location in the warehouses. Printing the pick list changes the move order status to printed. |
| Oracle Spares Management | Move Order | Create_Packlists_For_Picklists | Move Order | This component creates an open packlist for the picklist. Box 001 created automatically. |
| Oracle TeleService | Service Request Creation | Verify_Task_Type_Srform | Service Request | This component verifies the task type and subject of task created in service request through service request form. |
| Oracle TeleService | Service Request Creation | Verify_Task_Type_Ccform | Contact Center | This component verifies the task type and subject of quick task created in service request through contact center form. |
| Oracle TeleService | Service Request Creation | Run_parameter_Cost_create_SR | Service Request,Concurrent program | This component submits concurrent request for parameter cost creation. |
| Oracle Spares Management | Setup | Search_CSP_PlanningNodes_PD | PD, Planner Desktop, SETUPCOMP | This component searches or query for already added planning nodes like warehouses/subinventories in the planner's desktop precondition: the planning node to be deleted should already be existing or added in the planner's desktop. |
| Oracle TeleService | Service Request Creation | Verify_Fullfillment_Req_SR | Service Request,Fulfillment | This component views the service request fulfillment like sending e-mails and fax can be done. |
| Oracle TeleService | Setup | Add_Attributes_to_Attribgrp | Service Request,Attributes, SETUPCOMP | This component adds attributes to attribute group. |
| Oracle TeleService | Setup | Associate_Attribgrp_toSRtype | Service Request,Attributes, SETUPCOMP | This component associates attribute group to service request type. |
| Oracle Spares Management | Move Order | Add_MO_Item_Line_Details | Move Order | This component adds item lines for a move order. |
| Oracle Advanced Scheduler | Scheduler Rules | View_CSR_Rules_Dashboard | Scheduler Rules Dashboard | The component verifies the search results of a scheduler rule and performs the actions available for a rule. |
| Oracle Field Service - Dispatch Center | Other Forms | Setup_DC_Gantt_Tool_Tip | Scheduling Chart Tooltip Setup | This component schedules chart tooltip setup. |
| Oracle Spares Management | Requests | Run_Create_Wh_Replenishmt_Data | CR, Concurrent Request | This component submits concurrent request 'create warehouse replenishment data'. |
| Oracle TeleService | Setup | Create_SR_Task_Templ_Mapping | Create Task Template Mapping, SETUPCOMP | This component maps task template with service request type. |
| Oracle Field Service - Portal | Create Debrief | Create_FSTP_Dbrf_LaborLine | Update Task | This component creates a debrief labor line. |
| Oracle TeleService | Reports | Generate_SR_Chargesreport | Service Request Report | This component generates charges report. |
| Oracle TeleService | Setup | Create_Task_Type | Task Type, SETUPCOMP | This component creates task type. |
| Oracle TeleService | Charges creation | Submit_SR_Charges | Service Request | This component submits the charge lines to OM in forms. |
| Oracle Field Service - Dispatch Center | Concurrent Requests | Run_DC_Autonomous_Scheduler | Autonomous Scheduler | This component submits concurrent request of autonomous scheduler. |
| Oracle Field Service Wireless | Create Debrief | Create_FSWL_DbrfLaborLine | Labor Line, Debrief, Wireless | This component creates wireless debrief labor line. |
| Oracle Field Service - Portal | Part Requirements | Search_FSTP_PartsRqmt | Parts Requirement, Parts requirement Find | This component searches for parts requirement. |
| Oracle Spares Management | Setup | Delete_CSP_Item_Relationship | Supersession, Substitution, Notes, Setup | This component deletes the relationship between 2 items. |
| Oracle Field Service - Dispatch Center | Schedule Advise | Schedule_Task_Select_Resource | Schedule Task | This component selects the resource on schedule task form. |
| Oracle TeleService | Charges creation | Create_SR_Charges_ShipTo | Service Request | This component transacts on Ship To tab of charges. |
| Oracle TeleService | Service Request Creation | Validate_address_cs | Service Request- * | This component validates the address of service request header and task addresss. |
| Oracle Spares Management | Setup | Search_Delete_CSP_RRR | Return Routing Rules, RRR, Setup, Supersession, Substitution | This component searches and delete the return routing rule for an item. |
| Oracle Spares Management | Setup | Create_CSP_Part_Avl_Request_PD | Create Part Availability Data, Planner’s Desktop, Concurrent Request, PD, SETUPCOMP | This component requests 'create part availability data' for the warehouse/subinventory setup in planner's desktop. This needs to be called after adding and setting up site attributes for a warehouse/subinventory to the planner's desktop. |
| Oracle Spares Management | Setup | Create_Supersession_Forms | Supersession, Substitution, Notes, Setup, SETUPCOMP | This component creates supersession relation for an item in supersessions forms. |
| Oracle Spares Management | Setup | Search_Supersession_Forms | Supersession, Substitution, Notes, Setup, SETUPCOMP | This component searches for a relationship between 2 items in supersessions form. |
| Oracle Field Service - Dispatch Center | Dispatch center | Find_Dc_Task | Advanced Find Tasks, Field Service Dispatch Center | This component searches for a task in dispatch center form. |
| Oracle TeleService | Service Request Creation | Create_SR_Header | Service Request | This component creates service request header details like customer, account, service request type, service request status etc. |
| Oracle TeleService | Service Request Creation | Verify_Relation_SR | Service Request, Related Objects | This component verifies the fields in related objects tab of service request form. |
| Oracle TeleService | Task Creation | Update_SR_Task | Service Request, Task | This component update the task created for a service request. |
| Oracle Spares Management | Setup | Create_Rtn_Routing_Rules | Return Routing Rules, RRR, Setup, SETUPCOMP | This component creates return routing rules for a warehouse, item etc. |
| Oracle Field Service - Portal | Other | Create_FSTP_Parts_Return | Parts Return | This component return parts using technician portal. |
| Oracle Spares Management | Setup | Search_CSP_Delivery_Time_Ui | Delivery Time, Setup, Intransit Shipping Network, SETUPCOMP | This component searches/queries shipping methods to view delivery time defined for warehouse/subinventory. |
| Oracle Field Service Wireless | Create debrief | Create_FSWL_Dbrf_ExpenseLine | Wireless | This component creates debrief expense lines. |
| Oracle TeleService | Setup | Create_SR_Extendedattribute | Service Request attributes Configuration, SETUPCOMP | This component creates and maps service request type with service request extended attributes. |
| Oracle TeleService | Charges creation | Create_SR_Charges_Source | Service Request | This component creates charges in source tab. |
| Oracle Spares Management | Requests | Run_CSPCalculate_Failure_Rates | CR, Concurrent Request | This component submits concurrent request 'calculate failure rates'. |
| Oracle Field Service - Dispatch Center | Concurrent Requests | Run_DC_Find_Invalid_Address | Concurrent request, Invalid Address | This component submits concurrent request for finding tasks with invalid address. |
| Oracle Advanced Scheduler | Scheduler Rules | Select_CSR_Quick_Links | Scheduler Rules Dashboard | This component selects any of the link in quicklinks. |
| Oracle TeleService | Setup | Create_SR_IBtransactiontypes | Transaction Subtypes, SETUPCOMP | This component creates transaction types and subtypes. |
| Oracle TeleService | Setup | Enter_Details_Business_Process | Service Business Process Details, SETUPCOMP | This component enters business process details. |
| Oracle Spares Management | Setup | Update_CSP_Delivery_Time_UI | Delivery Time, Setup, Intransit Shipping Network, SETUPCOMP | This component updates details like lead time etc. In the delivery time UI. |
| Oracle Spares Management | Setup | Mass_Update_Delivery_Time | Setup, Delivery Time, SETUPCOMP | This component mass updates delivery time fields like lead time, UOM, distance etc. in the delivery time UI. |
| Oracle Spares Management | Setup | Search_Supersession_Substitute | Supersession, Substitutes, SETUPCOMP | This component searches existing supersession or substitutes for an item. |
| Oracle Spares Management | Setup | Upd_Supersession_Substitute | Supersession, Substitutes, SETUPCOMP | This component updates existing supersession or substitute for an item. |
| Oracle Spares Management | Setup | Verify_Super_Sub_Attachments | Item Relationships, SETUPCOMP | This component is to this component verifies attachments. |
| Oracle Field Service Wireless | Create debrief | Create_FSWL_DbrfMtrlLine | Wireless | This component creates a debrief material line. |
| Oracle TeleService | Setup | Create_ServiceActivity | Service Request, SETUPCOMP | This component creates service activity code. |
| Oracle TeleService | Setup | Update_Status_Group | setups, SETUPCOMP | This component updates the status of the type of service. |
| Oracle Spares Management | Setup | CSP_Delivery_Time_UI | CSP_CARRIER_DELIVERY_TIMES | This component updates delivery time in spares. |
| Oracle TeleService | Service Request Creation | Verify_SR_Cost_Details | Costing | This component updates service request details on the Cost Details page of service request can be verified. |
| Oracle TeleService | Setup | Update_ServiceActivityCode | Service Request, SETUPCOMP | This component updates service activity code. |
| Oracle TeleService | Setup | Create_Charges_Billing_Types | SETUPCOMP,Setup,Service Activities and Billing Types | This component creates billing types for charges. |
| Oracle TeleService | Setup | Create_OM_Hdr_And_Line_Types | Setup,Service Activities and Billing Types, SETUPCOMP | This component creates order management header and line types. |
| Oracle TeleService | Setup | Assoc_Template_To_Notif_Rule | SETUPCOMP,Setup,Notification Rules Summary,Select Notification Details | This component updates a notification rule and associate a template to it. |
| Oracle TeleService | Setup | Create_Service_Activities | SETUPCOMP,Setup,Service Activities and Billing Types | This component creates service activities as part of setup. |
| Oracle Spares Management | Setup | Add_Planning_Node_PD | Planners Desktop,Planning Node, SETUPCOMP | This component adds planning node in planner desktop under spares planning node. |
| Oracle Field Service Wireless | Other | Verify_Debrief_Line | Labor Line, Debrief, Wireless | This component verifies debrief labor line status in wireless. |
| Oracle TeleService | Setup | Update_SR_Type | Setup, SETUPCOMP | This component updates service request type. |
| Oracle TeleService | Service Request Creation | Check_Similar_SR | Service Request Creation | This is a pop checking for similar service request. |
| Oracle TeleService | Setup | Update_SR_Resol_code_Mapping | Resolution Code Mapping, SETUPCOMP | This component updates resolution code mapping. |
| Oracle TeleService | Setup | Enter_busi_process_forms | Service Request | This component creates business process. |
| Oracle TeleService | Setup | Create_SAC_forms | Service Request | This component creates service activity code. |
| Oracle TeleService | Service Request Creation | Enter_Projects_Fields_SR | Service Request | This component enters the projects related fields in service request. |
| Oracle TeleService | Setup | Set_SR_System_Parameters | Service System Parameters, SETUPCOMP | This component sets service request system parameters. |
| Oracle Field Service - Portal | Other | Apply_FSTP_CreateSRHeader | Update Task, Create Service Request | This component creates service request using FSTP. |
| Oracle TeleService | Task Creation | Check_SR_Taskaudit | Service Request, Audit | This component deals with audit in service request. |
| Oracle TeleService | Charges creation | Create_SR_Charges_Order | Service Request Report | This component creates service request charges in orders tab. |
| Oracle Field Service - Dispatch Center | Skills | Add_DC_Skill_Resource | Skill Management | This component is for handling skill management if dispatch center. |
| Oracle Field Service - Dispatch Center | Skills | Add_DC_New_Skill_Level | Skill Management | This component is for skill management in dispatch center. |
| Oracle TeleService | Task Creation | Copy_SR_Task | Service Request, Task | This component deals with copying of task. |
| Oracle Field Service - Portal | Part Requirements | Create_Requirement_Information | Parts Requirement | This component creates requirement information in parts requirement page. |
| Oracle TeleService | Charges creation | Copy_SR_Esti_Actual_Charge_OA | Charges | This component estimates charge line to actual charge line. |
| Oracle Spares Management | Setup | Assign_Resource_Address | Addresses and Subinventories, Resource, Setup, SETUPCOMP | This component adds/assigns Ship To address to the resource in resource addresses and subinventories form. |
| Oracle Field Service - Dispatch Center | Dispatch center | Update_DC_Task_Grid | Field Service Dispatch Center | This component performs any action on dispatch center task grid. |
| Oracle TeleService | Service Request Creation | Service_Interaction_Tab | Service Request | This component transacts on interaction tab of service request. |
| Oracle TeleService | Setup | Create_SR_Tasktype_Attr_Map | Service Request-Task Type Attribute Configuration, SETUPCOMP | This component maps attributes and task. |
| Oracle TeleService | Setup | Create_SR_Severities | Service Request Severities, SETUPCOMP | This component creates service request severities. |
| Oracle TeleService | Setup | Create_SR_Resolution_codes | Service:Service Request Resolution Codes Lookups, SETUPCOMP | This component creates resolution code. |
| Oracle TeleService | Setup | Create_SR_Problemcodes | Service:Service Request Problem Codes Lookups, SETUPCOMP | This component creates problem code. |
| Oracle TeleService | Setup | Create_SAC | Service Activities and Billing Types, SETUPCOMP | This component creates service activity. |
| Oracle TeleService | Service Request Creation | Verify_billto_shipto_fields | Service Request | This component verifies Bill To and Ship To fields for service request. |
| Oracle Service Contracts | Authoring | Lines_Pricingprods_Admnstratn | Service Contracts Authoring | This component enters the details in administration tab. |
| Oracle Service Contracts | Billing | Lines_Counters_Lines | Service Contracts Authoring | This component enters the details in counters tab of lines. |
| Oracle Service Contracts | Authoring | Authoring_Header | Create Service Contract Header | This component enters the contract header information. |
| Oracle Service Contracts | Authoring | Summary_Parties_Billto | Service Contract,Bill To Address | This component enters the parties Bill To address. |
| Oracle Service Contracts | Authoring | Lines_Accounts_Lines | Service Contract,Lines | This component enters the lines account lines details. |
| Oracle Service Contracts | Authoring | Summary_Renewal | Service Contracts Authoring | This component enters renewal details. |
| Oracle Service Contracts | Authoring | Lines_Accounts_Lines_Contact | Service Contracts Authoring | This component enters the lines account lines details. |
| Oracle Service Contracts | Coverage | Lns_Effectvts_Detls_Coverage | Service Contracts Authoring | This component enters coverage details. |
| Oracle Service Contracts | Coverage | Lns_Effectvts_Coveragetimes | Service Contracts Coverage | This component enters details in coverage times tab. |
| Oracle Service Contracts | Authoring | Summary_Administration | Service Contracts Authoring | This component enters the details in summary administration tab. |
| Oracle Service Contracts | Authoring | Summary_Admnstrtn_Contrct_Grp | Service Contract,Contract Group | This component enters the details in summary administration tab contract group. |
| Oracle Service Contracts | Authoring | Lines_Effectivities | Service Contracts Authoring | This component enters the details in lines effectivities tab. |
| Oracle Service Contracts | Authoring | Lines_Pricingprods_Effctvits | Service Contract,Line Effectivities | This component enters the line effectivities i.e., subline details. |
| Oracle Service Contracts | Authoring | Lines_Pricingproducts_Lines | Service Contract,Pricing Product Line | This component enters the details in lines pricing product lines. |
| Oracle Service Contracts | Billing | Lns_Tax_Payment_Optns_Details | Service Contract,Line Payment Details | This component enters the details in lines tax payment details. |
| Oracle Service Contracts | Authoring | Summary_Parties_Shipto | Service Contract,Ship To Address | This component enters the ship to details in summary parties tab. |
| Oracle Service Contracts | Authoring | Pricing_Billing-Shdl_strm_Lvl | Service Contract,Stream Levels | This component enters the details of this component schedules stream levels. |
| Oracle Service Contracts | Authoring | Pricing_Sales Credit | Service Contract,Sales Credit | This component enters the sales credit information. |
| Oracle Service Contracts | Authoring | Pricing_Optional_Buttons | Service Contract,Pricing Products Buttons | This component clicks the respective button on product details window. |
| Oracle Service Contracts | Authoring | Pricing_Billing-Schdl_Schedule | Service Contract,Schedules | This component schedules pricing billing schedule. |
| Oracle Service Contracts | Authoring | Pricing_Billing-Schedule | Service Contract,Schedule Header | This component enters the schedule type details. |
| Oracle Service Contracts | Authoring | Search_Contract | Service Contract,Search | This component searches for contract in launch pad window. |
| Oracle Service Contracts | Authoring | Search_Contract_More | Search Templates and Contracts | This component searches for more contracts. |
| Oracle Service Contracts | Authoring | Submit_Quality_Assurance_Rslts | Service Contract,Quality Assurance Results | This component submits quality assurance results. |
| Oracle Service Contracts | Authoring | Lns_Usage_Eff_Usage_Type | Service Contract,Usage Type | This component selects line usage effectivity type. |
| Oracle Service Contracts | Authoring | Vrf_Lns_Taxpayment_Lines | Service Contracts Authoring | This component verifies lines tax payment line details. |
| Oracle Service Contracts | Cascade Attributes | Cascade_Attributes_Global | Cascade Attributes | This component selects any choice box of cascade attribute forms. |
| Oracle Service Contracts | Cascade Attributes | Cascade_Transaction_Log | Cascade Attributes | This component submits attributes for transaction log. |
| Oracle Service Contracts | Authoring | Change_Status | Contract Status | This component changes status of an contract. |
| Oracle Service Contracts | Authoring | Lns_Pricingprods_Counterdet | Service Contract,Counter Details | This component enters the counter details for usage type line. |
| Oracle Service Contracts | Authoring | Vrf_Lns_PricingProds_Lines | Service Contract,Verify Line Pricing | This component verifies pricing product line details. |
| Oracle Service Contracts | Authoring | Open_Contract_For_Update | Service Contract,Open For Update | This component opens an active contract for updating. |
| Oracle Service Contracts | Global Contract Defaults | Enter_Org_Pricing_Billing | Global Contracts Defaults | This component enters the organization pricing billing tab details. |
| Oracle Service Contracts | Authoring | Vrf_Pricingprods_Effectivits | Service Contract,Verify Sub line Effectivities | This component verifies lines pricing products effectivity tab details. |
| Oracle Service Contracts | Global Contract Defaults | Enter_Global_Integration | Global Contracts Defaults | This component enters the global integration details. |
| Oracle Service Contracts | Authoring | Renew_Contract | Renew Contracts | This component renews a contract. |
| Oracle Service Contracts | Authoring | Terminate_Contract | Terminate Contracts or Sublines | This component terminates an contract. |
| Oracle Service Contracts | Work Bench | Admin_Workbench_Home | Service Contracts | This component navigates to Service Contract Search page from admin workbench home page. |
| Oracle Service Contracts | Work Bench | Admin_Workbench_Search | Service Contract Search | This component searches for contract details in admin workbench. |
| Oracle Service Contracts | Authoring | Vrf_Summary_PricingBilling | Service Contracts Authoring | This component verifies pricing, billing details in Summary tab. |
| Oracle Service Contracts | Authoring | Operations_Search_Rslts | Service Contract,Select Search Result | This component selects the searched contract from the results i.e., Operations search results. |
| Oracle Service Contracts | Authoring | Copy_Contract | Service Contract,Copy | This component copies existing contract to new contract. |
| Oracle Service Contracts | Authoring | Lns_Pricingprods_UsagePricing | Service Contract,Usage Pricing | This component enters the pricing details for usage lines. |
| Oracle Service Contracts | Authoring | Vrf_Auth_header | Service Contracts Authoring | This component verifies contract authoring details. |
| Oracle Service Contracts | Global Contract Defaults | Enter_Global_Pricing_Billing | Global Contracts Defaults | This component enters the pricing billing details of GCD global. |
| Oracle Service Contracts | Authoring | Crt_Subscription_Template | Subscription Template | This component creates subscription template. |
| Oracle Service Contracts | Authoring | Vrf_PricingBilling_Strm_Lvl | Billing* | This component verifies steam level details in the Billing tab. |
| Oracle Service Contracts | Authoring | Warranty_Contract_No_From_OM | Service Contract,Contract Number from OM | This component gets the warranty and extended warranty contract from order management by using reprocess order. |
| Oracle Service Contracts | Coverage | Coverage_Billing_Types | Standard Coverage | This component enters billing type details in coverage. |
| Oracle Service Contracts | Authoring | Submit_Reprocess_Order | Service Contract,Reprocess Order | This component submits sales order number to get contract number. |
| Oracle Service Contracts | Authoring | Vrf_Billing_History | Service Contract,Verify Service Billing History | This component verifies billing history of service line. |
| Oracle Service Contracts | Authoring | Vrf_Usage_Billing_History | Billing | This component verifies usage billing history. |
| Oracle Service Contracts | Authoring | Vrf_Lines_Effectivities_Lns | Service contracts Authoring | This component verifies effectivites details in lines tab. |
| Oracle Service Contracts | Coverage | Coverage_Coverage_Times | Standard Coverage | This component enters the details in coverage times tab. |
| Oracle Service Contracts | Coverage | Coverage_Header | Standard Coverage | This component enters the details in header. |
| Oracle Service Contracts | Coverage | Coverage_Offset | Standard Coverage | This component enters the offset details. |
| Oracle Service Contracts | Coverage | Coverage_Reaction_Times | Standard Coverage | This component enters the details in reaction times tab. |
| Oracle Service Contracts | Coverage | Coverage_Resolution_Times | Standard Coverage | This component enters the details in resolution times tab. |
| Oracle Service Contracts | Coverage | Coverage_Resources | Standard Coverage | This component enters the details in coverage resouces tab. |
| Oracle Service Contracts | Authoring | Vrf_Billing_Schdl_Schedule | Global Contracts Defaults | This component verifies schedule details. |
| Oracle Service Contracts | Authoring | Enter_Capture_Header | Capture Counter Reading | This component enters the counter capture header details. |
| Oracle Service Contracts | Authoring | Verify_Capture_Properties | Capture Counter Reading | This component verifies counter capture properties. |
| Oracle Service Contracts | Authoring | View_Output_Auto_Inv_Req | Requests | This component is to view details of the auto invoice import program request. |
| Oracle Service Contracts | Billing | Create_Notes | OKS,Update | This component creates notes. |
| Oracle Service Contracts | Work Bench | Verify_Contract_Groups | Service Contract*: Contract Groups,Service Contract: Contract Groups | This component verifies the details in contract group window. |
| Oracle Service Contracts | Work Bench | Verify_History | Service Contract | This component verifies the contract history details. |
| Oracle Service Contracts | Work Bench | Verify_Lines_History | Verify Lines History | This component verifies the lines history details. |
| Oracle Service Contracts | Work Bench | Verify_Related_Documents | OKS,Service Contract: | This component verifies the related document details regarding the contract. |
| Oracle Service Contracts | Authoring | Upd_Pricing_Bill-Shdl_strm_Lvl | Billing:Service | This component updates the stream levels in schedule tab. |
| Oracle Service Contracts | Coverage | Vfy_Cvrge_Dtls_Covered_times | Coverage | This component verifies the coverage times in the coverage window. |
| Oracle Service Contracts | Work Bench | Verify_Lines | OKS,Service Contract | This component verifies the line details. |
| Oracle Service Contracts | Work Bench | Verify_Sales_Credits | OKS,Service Contract | This component verifies the sales credits details. |
| Oracle Service Contracts | Work Bench | Search_Results | Find Contracts | This component verifies the results of the contract searched. |
| Oracle Service Contracts | Work Bench | Verify_Notes | Notes,Service Contracts | This component verifies the notes details. |
| Oracle Service Contracts | Work Bench | Verify_Billing_Trans | Billing | This component verifies the billing transactions details. |
| Oracle Service Contracts | Mass Change | Mass_Change_Criteria | Mass Change Operation | This component enters the search criteria for mass change operation. |
| Oracle Service Contracts | Authoring | View_Output_Serv_Mainbill_Req | Requests | This component is to view details of the service contracts main billing request. |
| Oracle Service Contracts | Setup | Create_Party_Role | Application Object Library: CONTRACT PARTY ROLE Lookups | This component creates a party role. |
| Oracle Service Contracts | Authoring | Lns_History_Inv_Dtls | Invoice Details | This component verifies the invoice details in the History tab. |
| Oracle Service Contracts | Coverage | Vfy_Coverage_dtls_Coverage | Service Contracts Coverage | This component verifies the details in coverage window. |
| Oracle Service Contracts | Work Bench | Vfy_Interaction_hstry_dtls | Service Contract | This component verifies the interaction history details. |
| Oracle Service Contracts | Setup | Entitlement_Search | Entitlement_Search | This component is for entitlement search. |
| Oracle Service Contracts | Setup | Entitlement_Advance_Search | Entitlements Search | This component is for advance search of entitlement search. |
| Oracle Service Contracts | Setup | Entitlement_Search_Result | Service Contracts Authoring | This component verifies entitlement search results. |
| Oracle Service Contracts | Coverage | Vfy_Coverage_Dtls_Bsns_Prcs | Service Contracts Coverag | This component verifies the details in the business process. |
| Oracle Service Contracts | Work Bench | Verify_Billing_dtls | Service Contract Search | This component verifies the details in the Billing tab. |
| Oracle Service Contracts | Work Bench | Lns_AdditionalDtls | Service Contract | This component is for additional information regarding the lines. |
| Oracle Service Contracts | Coverage | Query_Coverage_Header | Service Contracts Coverage | This component queries coverage header. |
| Oracle Service Contracts | Work Bench | Vrf_Search_Results | Service Contract Search | This component verifies search results. |
| Oracle Service Contracts | Coverage | Crt_Coverage_Bsns_Process | Service Contracts Coverage | This component enters the business process lines in the coverage window. |
| Oracle Service Contracts | Setup | Set_Status_And_Operations | Status and Operations | This component sets the status and operations values. |
| Oracle Service Contracts | Cascade Attributes | Cascade_attr_Effectv_Dates | Cascade Attributes | This component enters the fields in the effective dates in the cascade window. |
| Oracle Service Contracts | Work Bench | Verify_Attachment_Dtls | Service Contract | This component verifies the attachment details. |
| Oracle Service Contracts | Work Bench | Vfy_Ln_Billing_trans_dtls | Verify Line Billing Transaction Details | This component verifies the billing transaction details. |
| Oracle Service Contracts | Work Bench | Verify_Contact_Dtls | Service Contract | This component verifies the contact tab details. |
| Oracle Service Contracts | Work Bench | Verify_Lns_Billing | Service Contract | This component verifies the billing details at the line level. |
| Oracle Service Contracts | Work Bench | Verify_Lines_Contacts | OKS,Service Contract | This component verifies the contact details as per lines view. |
| Oracle Service Contracts | Work Bench | Vfy_Lns_Fullfilment_dtls | Service Contract | This component verifies the fulfillment details in lines. |
| Oracle Service Contracts | Work Bench | Verify_Line_Related_Documents | Verify Related Documents wrt Line | This component verifies the related documents with respect to contract details. |
| Oracle Service Contracts | Authoring | Summary_Pricingbilling | Service Contract,Pricing Billing | This component enters the details in Summary Pricing Billing tab. |
| Oracle Service Contracts | Work Bench | Srch_Rslts_Additional_Dtls | Search Results Additional Details | This component is for additional information regarding contracts. |
| Oracle Service Contracts | Work Bench | Verify_Renewals | Service Contract | This component verifies renewals information. |
| Oracle Service Contracts | Work Bench | Verify_Contract_Terms | Service Contract | This component verifies the contract terms for contract. |
| Oracle Service Contracts | Cascade Attributes | Cascade_Attr_Hdr | Cascade Attributes | This component enters the fields in the header part. |
| Oracle Service Contracts | Authoring | Summary_Parties | Service Contract,Parties | This component enters the details in summary parties tab parties. |
| Oracle Service Contracts | Authoring | Lines_Effectivities_Lines | Service Contract,Line Effectivities | This component enters the line effectivities. |
| Oracle Service Contracts | Authoring | Lns_PricngProds_UsageEffctivty | Service Contract,Usage Effectivities | This component verifies the effectivity details of usage lines. |
| Oracle Service Contracts | Authoring | Vrf_Pricingprods_Pricing | Service Contracts Authoring | This component verifies pricing details. |
| Oracle Service Contracts | Authoring | Lines_Pricingproducts_Pricing | Service Contract,Pricing | This component enters the details in lines tab pricing products tab pricing tab values. |
| Oracle Service Contracts | Authoring | Summary_Admnstrtn_Apprvl | Service Contract,Administration Approval | This component enters the details in summary administration tab appoval details. |
| Oracle Service Contracts | Authoring | Summary_Contacts | Service Contract,Contacts | This component enters the details in summary parties tab contacts. |
| Oracle Service Contracts | Authoring | Vrf_Summary_Contacts | Service Contracts,Verify Parties Contacts | This component verifies party roles contacts sales persons. |
| Oracle Service Contracts | Billing | Lines_Counters | Service Contracts Authoring | This component selects a line in counters tab. |
| Oracle Service Contracts | Billing | Tax_Payment_Options_Lines | Service Contract,Tax Payment Lines | This component enters the details in tax payment option tab lines. |
| Oracle Service Contracts | Coverage | Lns_Effctvts_Coveragetimsdetls | Service Contracts Coverage | This component enters details for specified line in the table in coverage tab. |
| Oracle Service Contracts | Authoring | Create_New_Contract | Service Contract,Create New Contract | This component creates a new service contract. |
| Oracle Service Contracts | Mass Change | Mass_Change_Results | Mass Change Operation, Requests, Mass Change Submission | This component performs mass change operation and mass request submission. |
| Oracle Service Contracts | Cascade Attributes | Cascade_Subln_Effctv_Dates | Cascade Attributes | This component enters the effective dates data in lines to sublines type in cascade window. |
| Oracle Service Contracts | Work Bench | Verify_Lines_Sales_Credits | OKS,Service Contract | This component verifies the sales credits information in lines. |
| Oracle Customer Support | Search SR and Task | Create_Saved_Search | Saved Searches | To create a saved search |