Contents

Title and Copyright Information

Preface

• Audience
• Related Documents

1 Starting and Stopping ASAP

• Starting ASAP
  • Starting All ASAP Servers
  • Starting the Control Server
  • Starting the ASAP Daemon
    • Starting ASAP Daemon Using a Start Command
    • Starting ASAP Daemon Using a Wrapping Script
  • Confirming that ASAP Started Successfully
• Stopping ASAP

2 Setting Up and Managing ASAP Security

• Overview of Setting Up ASAP Security Features
• Configuring WebLogic Server Security
  • About ASAP WebLogic Users, Groups, Roles, and Methods
    • Understanding OCA Client Group Permissions
    • Configuring Virtual Network Operator Authorization for OCA Users
  • Configuring Authentication Providers for ASAP
    • Configuring an External Lightweight Directory Access Protocol Server
    • Configuring a Primary Authentication Provider in WebLogic Server
  • Managing WebLogic Server ASAP User Security
    • Configuring the WebLogic Server Change Password Utility Page
    • Setting WebLogic Server ASAP Password Policies
    • Changing WebLogic Server ASAP User Passwords
    • Disabling the Change Password Feature in the OCA Client
    • Managing Locked-out User Accounts
    • Updating Methods Role Assigned to a Group or User in WebLogic
• Configuring ASAP Server and Database Credential Security
  • About Credential Store Factory Wallet Secure Data Management
    • Setting up and Maintaining Secure Data Storage
    • Data Encryption
  • Using the Credential Store Factory Wallet with ASAP Utilities and Scripts
  • Changing Database Passwords in the Credential Store Factory Wallet
• Configuring Security for Network Elements Communication
  • Understanding the Custom Secure Data Structure
  • Managing Custom Secure Data
    • Setting up and Maintaining Secure Data Storage
    • Encrypting Data During Network Element Provisioning
    • Understanding Key Distribution for Custom Secure Data
    • Caching Secure Data on Local Servers
  • Securing Network Element Credentials with the Security Administration Tool
• Additional Security Considerations
  • Setting Secure Diagnostic Levels
    • Setting the Network Element Dialog Diagnostic Configuration Parameter
    • Setting Work Order Information Diagnostic Levels
  • Securing Java or State Table NEP or JNEP to NE Connection Implementations
  • Setting SRP or JSRP to SARM Security Properties
  • Setting Security Between Servers
  • Enabling Schema Validation for the JSRP JMS Interface

3 Monitoring and Managing ASAP

• Overview of Monitoring and Managing ASAP
• Configuring System Events and Alarms Using Stored Procedures
  • Configuring Alarm Centers for Alarm Notification and Escalation
  • Configuring System Alarms
  • Configuring System Events
    • Defining System Events
    • Setting Database Thresholds
  • Sample Alarm Program - admin.sh
    • Sample Alarm Output
  • Sample Alarm Program - POTS Cartridge Sample Code
• Understanding Default System Events
  • API System Events
  • SARM System Events
  • Control Server Events
  • NEP System Events
• Configuring and Reading Log and Diagnostic Files
  • About Log Files
  • About Diagnostic Files
    • Using ASAP Diagnostic Tools
• Configuring and Reading WebLogic-based Log and Diagnostic Files
  • Defining Severity Levels
  • Configuring the Severity Levels
  • Configuring the log4j.xml File
  • Using the log4jAdmin Web Page
  • Checking the Current Logging Levels
• Enabling Stored Procedure Error Messages

4 Improving ASAP Performance

• About Improving ASAP Performance
• Tuning ASAP Performance with Pre-tuned ASAP Configuration Files
  • About Pre-tuned ASAP Configurations
    • Installing a Pre-tuned Configuration
    • Using a Pre-tuned Configuration with a New ASAP Installation
    • Generating Pre-tuned Configuration Files
    • Merging Pre-tuned File Settings into an Existing Installation
    • Example Pre-tuned Configuration Performance
• Troubleshooting and Monitoring ASAP Performance
  • Understanding Sysmon Output Files
    • Troubleshooting the Connection Pool
    • Troubleshooting the Message Queue
• Manually Tuning ASAP Performance
  • Tuning Guidelines
  • Setting System Limits
  • Determining the Size of Your System
  • Tuning Message Queue Guidelines
  • Tuning ASAP Server Message Queues
    • Tuning JSRP and SRP Message Queues
    • Tips for Tuning the SRP
    • Tuning SARM Message Queues
    • Tips for Tuning the SARM
    • Tuning NEP Message Queues
    • Tips for Tuning NEP
  • Other Performance Issues
    • Local Versus NFS-mounted File Systems for Diagnostic Files
    • Server Diagnostic Levels
    • Diagnostic Messages Output
    • Query Optimization

5 Backing Up and Restoring ASAP Files and Data

• About Backing Up and Restoring Files and Data
  • ASAP System Backup and Restore
  • Database Backup and Recovery
    • Database Backup Strategy
    • Database Backup in a Distributed Environment
  • ASAP WebLogic Server Domain Back Up

6 Managing the Database and File System

• Overview of Managing the Database and File System
• Configuring Kernel and Database Initialization Parameters
• About Monitoring Database Segment and File System Size
  • Configuring File System Thresholds
  • Configuring Database Thresholds
• Database Management and Tuning Recommendations
• Enabling Automated ASAP Database Administration Options
• Purging the Database and File System
  • Purging the Database
    • Sample Database Purge Script
    • Sample Cron Script for Clearing Alarms, Events, and Process Information
  • Purging Test Systems

7 Troubleshooting ASAP

• Overview of Troubleshooting ASAP
• Troubleshooting Checklist
• Using Error Logs to Troubleshoot ASAP
• Understanding Error-Message Syntax
• Collecting Diagnostic Information
• Common ASAP Problems and Solutions
  • Problem: ASAP Servers Do Not Start - Database Tablespaces Used Up
  • Problem: ASAP Servers Do Not Start - Interfaces File Empty or Missing
  • Problem: ASAP Servers Do Not Start - No Information In Interfaces File
  • Problem: ASAP Servers Do Not Start - Wrong ASAP User Owner and Permissions
  • Problem: ASAP Servers Processes Do Not Start - Database Server Processes Used
  • Problem: ASAP Servers Processes Do Not Start - Database Server Sessions Used
  • Problem: ASAP Servers Do Not Start - Insufficient Server User Connections Defined
  • Problem: ASAP Servers Do Not Start - Insufficient Number of Threads
  • Problem: Control Server Crashes - No Free Messages
  • Problem: JNEP Server Does Not Start - Wrong Database Connection Information
  • Problem: JNEP Server Does Not Start - Invalid Server Port Numbers
  • Problem: NEP Server Does Not Start - Problem with JNEP Java Process Start Script
  • Problem: WebLogic Server Fails to Detect Passive RAC Database During Failover
• Component Failure Scenarios
  • WebLogic Administration and Managed Server Failure and Recovery Scenarios
  • SRP Failure Scenario
  • SARM Failure Scenario
  • NEP Failure Scenario
  • Control Server Failure Scenario
  • Database Failure Scenario
  • NE Unavailability Scenario
  • SRP and SARM Failure Scenario
  • SARM and NEP Failure Scenario
• Getting Help with ASAP Problems
  • Before You Contact Global Support
  • Reporting Problems

A ASAP Directory Structure

• ASAP Directory Structure and Contents