SunScreen 3.1 Administration Guide

Gathering Information From Your System to Report to SunService

If you have any support issues, call your authorized service provider. For further information about support, use the following URL to contact Enterprise Services:

Getting Support for SunScreen Products

Collect this information by saving the output of the following SunScreen support commands, as shown in the following table.

Table A-4 Table of Support Commands




Brings over configuration files for the active configuration 


Sets and gets current time/date. 


Checks disk space (df -k)


Checks EEPROM settings. 


Checks for a core file. 


Checks boot history. 


Checks pkginfo and patch history. 


Checks processes (ps -elf)


Checks contents of /etc/skip/ directory.


Displays internal protocol state tables. 


Checks the kernel networking statistics (netstat -k)


Checks the STREAMS statistic (netstat -m).


Brings over version information on major SunScreen components. 

The commands are used for remote diagnostics and are sent from a remote Administration Station. Type the following to start these support commands:

# ssadm -r Screen_name lib/support Command

Gathering Data From the Screen

You can use several commands to gather system information from the Screen. This information may be requested by Sun Service, should you encounter problems with your Screen.

Using the ssadm lib/statetables Command

    To gather data for a Screen, type:

    # ssadm lib/statetables

To Use the ssadm lib/screeninfo Command

Use this command to gather a complete set of data for your Sun Service representative, including:

    At the command line prompt, type:

    # ssadm lib/screeninfo

To Use the ssadm lib/support Command

This command gives you access to the commands in the support directory. All the commands in the support directory are invoked by the screeninfo command, yet it may be advantageous to run this command alone if you are seeking limited data.

    At the command line prompt, type:

    # ssadm lib/support subcommand parameters

To Use the Help Option

    At the command line prompt, type:

    # ssadm lib/support help