If you have any support issues, call your authorized service provider. For further information about support, use the following URL to contact Enterprise Services: http://www.sun.com/service/contacting.
Collect this information by saving the output of the following SunScreen support commands, as shown in the following table.
Table A-4 Table of Support Commands
Command |
Description |
---|---|
config |
Brings over configuration files for the active configuration |
date |
Sets and gets current time/date. |
disks |
Checks disk space (df -k) |
eeprom |
Checks EEPROM settings. |
findcore |
Checks for a core file. |
last |
Checks boot history. |
packages |
Checks pkginfo and patch history. |
procs |
Checks processes (ps -elf) |
skip |
Checks contents of /etc/skip/ directory. |
statetables |
Displays internal protocol state tables. |
stats |
Checks the kernel networking statistics (netstat -k) |
streams |
Checks the STREAMS statistic (netstat -m). |
versions |
Brings over version information on major SunScreen components. |
The commands are used for remote diagnostics and are sent from a remote Administration Station. Type the following to start these support commands:
# ssadm -r Screen_name lib/support Command |
You can use several commands to gather system information from the Screen. This information may be requested by Sun Service, should you encounter problems with your Screen.
To gather data for a Screen, type:
# ssadm lib/statetables |
Use this command to gather a complete set of data for your Sun Service representative, including:
Statetables
ARP table information
Disk usage
Streams information
SunScreen configuration information and files
Uptime
SKIP information
At the command line prompt, type:
# ssadm lib/screeninfo |
This command gives you access to the commands in the support directory. All the commands in the support directory are invoked by the screeninfo command, yet it may be advantageous to run this command alone if you are seeking limited data.
At the command line prompt, type:
# ssadm lib/support subcommand parameters |
At the command line prompt, type:
# ssadm lib/support help |