Public Network Failure Might Cause Siebel Gateway Probe to Timeout (4764204)

When the node running the Siebel gateway has a path beginning with /home, which depends on network resources such as NFS and NIS, and the public network fails, the Siebel gateway probe times out and causes the Siebel gateway resource to go offline. Without the public network, Siebel gateway probe hangs while trying to open a file on “/home”, causing the probe to timeout.

To prevent the Siebel gateway probe from timing out while trying to open a file on /home, ensure the following for all the nodes of the cluster which can be the Siebel gateway:

• Include the following entries are set to files in the /etc/nsswitch.conf file:

  passwd: files
  groups: files
  publickey: files
  project:  files

• Eliminate all NFS or NIS dependencies for any path starting with /home. You may either have a locally mounted/home path or rename the /home mount point to /export/home or another name which does not start with /home.

• Comment out the line containing +auto_master in the /etc/auto_master file, and change any /home entries to auto_home.

• Comment out the line containing +auto_home in the /etc/auto_home file.