Installation Troubleshooting

This section addresses problems that might occur during the installation process.

Error Messages Display When Installing Packages

When you install the SUNWescad and SUNWescas packages, the following error messages might be displayed:

ERROR: CA-TNG is not installed, you should install 
CA-TNG first.
ERROR: Agent Factory is not installed, you should install Agent 
Factory first.

If either of these error messages are displayed, verify the following information:

• Unicenter is installed.

• Environment variables $CAIGLBL0000 and $AGENTWORKS_DIR exist.

SUNWescas Package Installation Does Not Install After Substantial Period of Time

If the installation of the SUNWescas package has not completed after several hours, type the following commands, to ensure that all Unicenter processes are working:

# unifstat 
# awservices status 

For more information, refer to the Unicenter TNG User's Guide.