Installation Troubleshooting

Console or Server Cannot Communicate With the Agent

Verify that the agent has been seeded. Check for the existence of the file /var/opt/PrimeAlert/cfg/agent-engine-d.dat on the Linux Agent host. You must wait 5 - 10 minutes after starting a newly installed or re-seeded agent before it and the server authenticate one another.

Remember that you must add the Linux Agent to the topology first as an SNMP Ping type object, then change that object to a Sun Management Center Host type object.

To seed the Linux Agent host, see Reseeding After Changing Host Names or Port Numbers.

No other processes need to be restarted on any other hosts. Wait 5 – 10 minutes before using console actions. If you have changed the IP address or SNMP Port of the agent process, you might need to delete the existing topology host object and re-create it.

The console or server cannot communicate with the agent.