Email Notifications Stop Being Sent After an OS Monitor Threshold Is Exceeded (6347039)

If an OS monitor threshold is exceeded, email notifications may stop being sent. This is an intermittent problem.

Workaround: Perform the following procedure on the management server.

1. Shutdown N1 System Manager.

   # /etc/init.d/n1sminit stop

2. For a Red Hat management server, change directory to /etc/opt/sun/cacao/modules.

   # cd /etc/opt/sun/cacao/modules

   For a Solaris management server, change directory to /etc/opt/SUNWcacao/modules.

   # cd /etc/opt/sun/SUNWcacao/modules

3. Backup the XML files that need to be updated.

   # cp coreservicemodule.xml coreservicemodule.xml.save # cp com.sun.hss.domain.xml com.sun.hss.domain.xml.save

4. Remove the following lines from the coreservicemodule.xml file.

   <path-element>
        file:/opt/sun/n1gc/lib/activation.jar
      </path-element>
   <path-element>
        file:/opt/sun/n1gc/lib/mail.jar
      </path-element>

5. Remove the following lines from the com.sun.hss.domain.xml file.

   <path-element>
        file:/opt/sun/n1gc/lib/mailapi.jar
      </path-element>
      <path-element>
        file:/opt/sun/n1gc/lib/imap.jar
      </path-element>
      <path-element>
        file:/opt/sun/n1gc/lib/pop3.jar
      </path-element>
      <path-element>
        file:/opt/sun/n1gc/lib/smtp.jar
      </path-element>

6. Add the following line to the com.sun.hss.domain.xml file.

   <path-element>
        file:/opt/sun/n1gc/lib/mail.jar
      </path-element>

7. Start the N1 System Manager.

   # /etc/init.d/n1sminit start