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Sun N1 System Manager 1.3 Operating System Provisioning Guide

Potential Issues Related to Provisioning Windows OS

There are several issues that you might encounter when provisioning Windows OS.

Problem:

Installing the base management feature support might fail due to stale SSH entries on the management server.

Solution:

If the add server feature command fails and no true security breach has occurred, remove one of the following:

When you have removed the file or file entry, retry the add server feature command.

See OS Distributions and Deployment in Sun N1 System Manager 1.3 Troubleshooting Guide for detailed troubleshooting information and best practices.

Problem:

The product key is not defined or is not correct in the Windows OS profile.

Solution:

The product key is unique to each release of the Windows OS. To ensure that the correct product key applies, either modify the OS profile to include the correct product key or use the productkey attribute on the load server command.

Problem:

You encounter a TFTP error when loading the OS profile.

Solution:

The GUID is likely incorrect. To find the GUID of a system, use the Pre-Boot eXecution Environment (PXE) to boot the system.

Problem:

Windows asks about partitions when you try to install.

Solution:

If Linux or Solaris was installed previously on the managed server, Windows will ask about partitions the first time that you try to install Windows on the system. To resolve this issue, delete the partitions on the console, or wipe out the first part of the disk before you install Windows.

Problem:

Windows OS provisioning fails with an error message similar to the following:


PXE-E55: ProxyDHCP service did not reply to request on port 4011
Solution:

If the RIS server has multiple IP addresses, make sure that the first IP address is the provisioning interface.

To reset the order of the interfaces, follow these steps on the RIS server.

  1. Right click on Control Panel->Network Connections and open the Network Connections screen.

  2. On the Network Connection screen, click on Advanced -> Advanced Settings.

  3. On the Advanced Settings screen, use the up and down arrows to make sure that the provisioning interface is listed first.