Sun N1 System Manager 1.3 Troubleshooting Guide

Cannot Determine the Firmware Version on a Managed Server

If the firmware version cannot be reported by the N1 System Manager, one or all of the following situations might be the cause:

The IP address of the manageable server's management processor has not been set, and thus the server cannot be discovered.

Check whether the management processor IP address has been set and, if it has been set, whether it is accessible by the N1 System Manager.

If the management processor IP address is not correct, assign an IP address to the processor as directed by the hardware documentation.

If the IP address is correct, go to the next item in this list.

The manageable server's management processor account credentials (login account and password) are not recognized by the N1 System Manager. Check the credentials used by the N1 System Manager, and then try accessing the manageable server's management processor account. For information about the processor accounts, see SPARC Architecture Manageable Server Credentials in Sun N1 System Manager 1.3 Site Preparation Guide and x86 Architecture Manageable Server Credentials in Sun N1 System Manager 1.3 Site Preparation Guide.g

If you cannot access the management processor, reset the manageable server to the factory defaults as directed by the hardware documentation, and reassign an IP address to the manageable server's management processor. When you have completed resetting the manageable server, run discovery on the server as described in SP-Based Discovery in Sun N1 System Manager 1.3 Discovery and Administration Guide.

If discovery is successful, verify the managed server's firmware version as described in To List the Firmware Updates Installed on a Managed Server in Sun N1 System Manager 1.3 Operating System Provisioning Guide.

If the firmware version still cannot be reported by the N1 System Manager, you need to manually check the managed server's firmware by logging into the service processor on the managed server and running a specific service processor command as directed by the server's hardware documentation. For example, to view all of the firmware for an ALOM-enabled server, log into the service processor and type the following command:

showsc version -v
Advanced Lights Out Manager v1.5.3
SC Firmware version: 1.5.3
SC Bootmon version: 1.5.3
 
SC Bootmon Build Release: 02
SC bootmon checksum: 4F888E28
SC Bootmon built Jan  6 2005, 17:05:24
 
SC Build Release: 02
SC firmware checksum: 6FFB200D
 
SC firmware built Jan  6 2005, 17:05:12
SC firmware flashupdate MAY 25 2005, 01:33:55
 
SC System Memory Size: 8 MB
 
SC NVRAM Version = b
 
SC hardware type: 0

Compare the service processor firmware versions to the supported firmware versions. See Manageable Server Firmware Requirements in Sun N1 System Manager 1.3 Site Preparation Guide, and update the firmware to a supported version as directed by the hardware documentation.