Problems with Licensing

Problem:

Cannot start the lit. Command fails with error message: permission denied.

Solution:

You must log in as root or become superuser before you can start the lit.

Problem:

Cannot start the lit. Command fails with error message: Cannot open connection to window server.

Solution:

You must enable root access to your Xserver.

prompt% $OPENWINHOME/bin/xhost + root@local_host

Problem:

The Select Product pull-down menu does not show a license for Solstice PPP.

Solution:

Each time you install the lit package (SUNWlit) associated with a product, it overwrites any previously installed version. If you are installing several licensed products you should either ensure that you install each license before installing the next product, or you should backup the license file LIC_CONFIG_FILE.combined to safeguard the product-specific information it contains.

Problem:

The Server Options button is disabled (grayed out).

Solution:

You cannot change the license server configuration once you have installed a license server on your machine. The Server Options button is disabled and the name and hostid of the current server(s) are displayed.

Problem:

Cannot start Solstice PPP. Command fails with error: Cannot find license file

Solution:

You must install a license server and run the license installation script (LIC_CONFIG_SCRIPT) on each machine running Solstice PPP.

Problem:

Cannot start SunLink PPP. Command fails with error: Feature has expired

Solution:

Indicates that the license for Solstice PPP has expired. If the license obtained was for a demonstration copy, it is no longer valid. You must purchase a new license and obtain a new license password from the license distribution center.

Problem:

Cannot start Solstice PPP. Command fails with error: Encryption code in license file is inconsistent

Solution:

Any incorrect or missing license information (for example, number of RTUs, license password, expiration date) will disable your license when SunLink PPP attempts to establish a session. Restart the lit and re-enter the license information correctly.

Problem:

Cannot start Solstice PPP. Command fails with error: Cannot connect to licence server

Solution:

This indicates a severe problem with the license server. Check that the licence server machine is up and that the license daemon lmgrd.ste is running.

Try restarting the license daemon:

prompt# /etc/rc2.d/S85lmgrd start

Problem:

Cannot start Solstice PPP following a system crash. Right to Use license is reported to be in use.

Solution:

If the system crashes while a licensed product is in use, the license may not be released correctly.

To check the current status of a license server:

prompt# cd /etc/opt/licenses
prompt# ./lmstat -c licenses_combined
lmstat - Copyright (C) 1993 Globetrotter Software Inc
Flexible License Manager status on datestamp

License server status:

	hostname: license server UP (MASTER)

Vendor daemon status:

	lic.SUNW (version): UP

Feature usage info:

	Users of PPP: (Total of <rtu> licenses available)

To recover a lost license for SunLink PPP:

prompt# cd /etc/opt/licenses
prompt# ./lmremove -c licenses_combined -v PPP