Troubleshooting Process

When troubleshooting the JavaStation computer, you need to first understand the boot process and operating environment, and then gain visibility into the network. You can retrieve JavaStation boot information in two ways:

• At the JavaOS Console - The JavaOS software provides a JavaOS console that prints status and debugging information in a window on the JavaStation screen. To open the JavaOS console, press the PrintScreen key anytime after the coffee cup wallpaper or plain boot background is displayed (see Chapter 3, Boot Progress Indicators for a description of these backgrounds). A scrollable list of status information is presented in a window and is constantly updated.

• Using the UNIX snoop(1M) command - The UNIX snoop command is highly useful for observing transactions being carried out between the JavaStation computer and the providers of its various network services.

  The following section is an example snoop trace of a JavaStation tower model.