This page helps you to diagnose problems with Netscape[tm] 7.0 for the Solaris[tm] Operating Environment.

Trouble Shooting

This page contains the following sections:

  1. General Browser Problems
  2. Browser Installation Problems
  3. Problems With Removing an Existing Installation
  4. Problems With Plugins
  5. Problems With Mail
  6. Problems With Instant Messaging and Other Extensions
  7. Java Applet Problems


Note:


General Browser Problems



Problem Solution
1 No window appears when I launch Netscape from a remote machine. Set the DISPLAY environment variable to your machine's display.
2 Can not access a server running on port 1080. This is a known bug: http://bugzilla.mozilla.org/show_bug.cgi?id=92769

Check on http://wp.netscape.com/eng/mozilla/ns7/relnotes/7.html#psm

if you want to override this restriction.
3 The browser does not launch. An error message says "Internal error: unavailable temporary resources." Perform the following steps to increase the swap space on your computer:
  1. Open a terminal window.
  2. Use the su command to switch to root.
  3. Type the following command:mkfile -v 100m swapfile_name
  4. Type the following command:swap -a swapfile_name
4 When trying to launch the browser, an empty window comes up. Netscape 7.0 does not start when launched. The following warning message appears:

nsNativeComponentLoader: GetFactory(/opt/netscape6/components/ libwidget_gtk.so) d Load FAILED with error: ld.so.1: /opt/netscape6/mozilla-bin: fatal: libgtk-1.2.so.0: open failed: No such file or directory.

(Can be reproduced not only in NS7.0, but also in NS 6.2.3)

 Try the following : 
  1. Check your proxy settings if you are inside a firewall; you may need to set proxies to get outside your organization's firewall.
  2. Make sure you launch the browser by typing "netscape" if your set up you PATH such that /<installation directory>/SUNWns6 comes before /usr/dt/bin. Make sure you launch the browser by typing "netscape6" if your set up your PATH such that /usr/dt/bin comes before /<installation directory>/SUNWns.
  3. Run the Netscape debugging script "netscape - debug" instead of "netscape" and look at the debugging messages.
  4. Add more swap space, then rerun the browser.
5 Segmentation fault on application startup while loading the profile.

You may have run a previous version of Netscape 7.0 or a version of the Mozilla open source browser. Netscape 7.0 and Mozilla create a ~/.mozilla directory which stores browser preferences and other information.

Before final release, the formats of some of the files in this directory changed, causing compatibility problems. To fix this problem, perform the following steps:

  1. Open a terminal window.
  2. Type the following command:mv ~/.mozilla ~/.mozilla.old
  3. Restart the browser.
6

The browser does not launch on the Solaris 2.6 platform and earlier versions.

Netscape 7.0 is not supported on the Solaris 2.6 Operating Environment, but it is supported on Solaris 7 and later versions. Netscape 7.0 uses some technologies (XPrint, for example) that are not available on prior Solaris versions.
7 The following warning message appears on the shell output: Gdk-WARNING **: shmat failed! This message appears only if you run the netscape -debug startup script. The message indicates that there is not enough shared memory for the application. The application still runs, but a little more slowly than usual.
8 The application does not start up. Nothing happens, no window appears. Netscape 7.0 tries to migrate your Netscape 4.X preferences the first time you launch Netscape 7.0. A Netscape Communicator 4.X preference may not have been migrated correctly, causing the error. Try moving the ~/.mozilla directory to the ~/.mozilla.old directory. If that does not work, try moving the ~/.netscape directory to the ~/.netscape.old, then restart the application.
9 Graphics look bad. The colors look speckled, as if there were colormap problems. Netscape 7.0 prefers 24-bit color and does not work very well on an 8-bit frame buffer. Mozilla has resolved this problem. For more information, please refer to http://bugzilla.mozilla.org/show_bug.cgi?id=160405.
10 Where is the About Plug-ins feature? In Netscape Communicator 4.X, you could find about installed browser plug-ins by opening the Help menu and choosing. The About Plug-ins menu item is not available in Netscape 7.0. To access information about installed plug-ins, type the following text in the URL text field of the browser window: about:plugins



Browser Installation Problems



Problem Solution
1 The SVR4 installer ("pkgadd" version) does not install. There are warnings that patches are not installed on the system. Where can those patches be found? The necessary patches for Solaris 7 and Solaris 8 software are on the Netscape 7.0 download site.
1 During installation of the required patches, patch 106300-XX does not install. This patch is a shared library patch for 64-bit C++. The package SUNWlibCx is required on the system. Install the SUNWlibCx package, or continue with patch installation without installing patch 106300-XX.



Problems With Removing an Existing Installation



Problem Solution
1 How do I remove an existing 7.0 installation? Normally, you don't need to remove an existing installation if you install 7.0 again (the installation process will remove it automatically). But if you want to remove it to conserve disk space, you may use pkgrm command to remove the packages in the following order.

SUNWns6p SUNWns6b SUNWns6m SUNWns6xp SUNWGtku SUNWGtkr SUNWGlib SUNWgcmn



Problems With Plug-ins



Problem Solution
1 Placing plug-ins in the ~/.mozilla/plugins directory does not work. This is a known problem. Netscape 7.0 does not look in the ~/.mozilla/plugins directory for plug-ins. You should install new plug-ins into the plugins subdirectory of the Netscape 7.0 installation.



Problems With Mail



Problem Solution
1 Integrating LDAP support into the address book interface This is a known problem. For more information, see Bugzilla http://bugzilla.mozilla.org/show_bug.cgi?id=36557.



Problems With Instant Messaging and Other Extensions



Problem Solution
1 AOL Instant Messenger does not work in the browser. There are the following possible causes:
  1. The user does not have an AOL Instant Messenger account. To register for a free AOL Instant Messenger ID, go to http://www.aol.com.
  2. The system is behind a firewall. If the system is behind a firewall, you must configure AOL Instant Messenger to work through SOCKS. Perform the following steps:
  3. Open the Browser Preferences panel.
  4. Select Instant Messenger, then Connection.
  5. Check the Connect Using Proxy checkbox, then choose SOCKS and input proxy server.
  6. Leave the Authentication field blank, and restart the browser.
2 Which version of Java Plug-in works with Netscape 7.0? Will a preexisting downloaded copy automatically become available for use? Netscape 7.0 for Solaris also includes a JRE 1.4 that works with the browser without the user having to do any manual installation or changing any settings.


Java Applet Problems



Problem Solution
1 My Java 1.4 code gets into a deadlock while showing a modal dialog using inkoveAndWait()" The workaround is to use invokeLater call instead of inkoveAndWait call.
2 How do I update pre-1.4 applets? The following is recommended:
  • Pre-1.4 applets should be recompiled with J2SE1.4 using the default options (i.e. no -target 1.4).
  • They should run correctly across all platforms (Solaris/Linux/Windows) provided that they do not depend on 1.4 APIs.