Troubleshooting NCOs

Cannot Attach NCO

Description:

Upload of the Attach procedure failed with the following error:

Package-Name mismatch. Use Add button.

Cause:

The selected component and the RPM you selected to attach have different names.

Workaround:

Use the Add feature instead of Attach.

Attached NCO is Marked with an Exclamation Point in a Red Circle

Description:

Upload succeeded, but the package icon is marked with an exclamation point in a red circle.

The rules of this RPM show that dependent components are missing from the local knowledge base.

Workaround:

See To Fix Local Software Missing Dependencies.

Cannot Find NCO

Description:

Upload of the Attach procedure succeeded, but the NCO is not listed under Local RPMs or under Local PKGs.

A CO (under Software, rather than under Local) has the same name, version, and release. Your NCO was added to the package group of the appropriate name under Software.

Workaround:

Run the Local Software Review predefined test (see Predefined Profiles), or use the Find feature to find this software component and to check that the listing is correct for your component.

Cannot Delete an NCO Component

Description:

When you try to delete a selected Local component, you receive the following error message:

Cannot be deleted.

If an NCO is installed on any managed host within the selected distributions, it will be detected and uploaded again. To prevent Sun Update Connection – Enterprise from undoing your delete command, the message reminds you to uninstall the software component from all hosts before deleting it from the knowledge base.

Workaround:

Do the following:

1. Open the Inventory panel (View -> Inventory).

2. From the Components list, right-click the software component and choose Component Properties. The Component Information window opens. In the Installed tab, see the list of all managed hosts that have this component installed.

3. Create and deploy a job to uninstall this component from the listed hosts.

4. Return to the main window and delete the component.