Handling Missing Components

Sometimes a component cannot be installed or uninstalled. One of the following errors might appear to explain the DR failure:

• component is not installable by current KB

• component is not removable by current KB

Only Local components may be not installable or not removable. To handle these issues, open the Local category in the Components list of the main window. Expand the subcategories until you find the problematic components.

• The Components list might include listings for which you do not have the software component: an NCO without an attached software, a 3rd-Party application for which you do not have a license, a tool without an uploaded script, and so on.

  If this is the problem, the package will be marked with an empty software icon.

  If you see one of these icons, upload the required software component.

  See Fixing Local Dependencies.

• The local component might be in the knowledge base, but missing dependencies according to the deployment rules.

  If this is the problem, the package will be marked with an exclamation point in a red circle.

  Right-click the component and choose Component Details.

  The Component Information window opens, displaying the missing requirements in the Dependencies tab.