Preface

The N1 Provisioning Server 3.1, Blades Edition, Troubleshooting Guide contains information about issues that you might encounter while installing and configuring the product.

For each issue in this document, a description of the symptom is provided along with a recommended solution. Although the solution to the problem enables you to successfully install and operate the N1^TM Provisioning Server software, you should still evaluate whether you encountered the problem due to bug in the software. If you have encountered a bug in the software, inform your customer care center representative of the potential problem in the software. This information will then be sent to the N1 Engineering Team and will be considered for implementation in upcoming releases.

Who Should Use This Book

This document is intended for people who are installing the N1 Provisioning Server 3.1, Blades Edition product. These people are expected to previously have read the documentation that is contained on the product media.

Before You Read This Book

Read the following product documentation, available on the product media or at :

• N1 Provisioning Server 3.1, Blades Edition, Installation Guide

• N1 Provisioning Server 3.1, Blades Edition, Release Notes

How This Book Is Organized

Chapter 1, General Troubleshooting Guidelines and Processes describes a general process that you can follow to help resolve issues with the N1 Provisioning Server 3.1, Blades Edition.

Chapter 2, Solving Installation and Configuration Problems describes issues that are related to installing the product, as well as issues that are related to initial product configuration.

Related Books

For additional information about administering and using the N1 Provisioning Server 3.1, Blades Edition product, see the following documentation on the product media or at :

• N1 Provisioning Server 3.1, Blades Edition, Control Center Management Guide

• N1 Provisioning Server 3.1, Blades Edition, System Administration Guide

Accessing Sun Documentation Online

The docs.sun.com^TM Web site enables you to access Sun technical documentation online. You can browse the docs.sun.com archive or search for a specific book title or subject. The URL is .

Ordering Sun Documentation

Sun Microsystems offers select product documentation in print. For a list of documents and how to order them, see “Buy printed documentation” at .

Typographic Conventions

The following table describes the typographic changes that are used in this book.

Table P–1 Typographic Conventions

Typeface or Symbol	Meaning	Example
AaBbCc123	The names of commands, files, and directories, and onscreen computer output	Edit your .login file. Use ls -a to list all files. machine_name% you have mail.
AaBbCc123	What you type, contrasted with onscreen computer output	machine_name% su Password:
AaBbCc123	Command-line placeholder: replace with a real name or value	To delete a file, type rm filename.
AaBbCc123	Book titles, new terms, or terms to be emphasized	Read Chapter 6 in User's Guide. These are called class options. You must be root to do this.

Shell Prompts in Command Examples

The following table shows the default system prompt and superuser prompt for the C shell, Bourne shell, and Korn shell.

Table P–2 Shell Prompts

Shell	Prompt
C shell prompt	machine_name%
C shell superuser prompt	machine_name#
Bourne shell and Korn shell prompt	$
Bourne shell and Korn shell superuser prompt	#