How to Troubleshoot IP Errors

To troubleshoot IP errors, follow these steps:

1. Document the steps you take and the results, especially error messages, in case you need to contact SunSoft Technical Support.

   This enables you to email or fax exact steps and error message text directly to SunSoft.

2. Set up host tables for Backup clients and Backup servers.

   See "How to Set Up Host Tables ".

3. Disable other name servers to simplify testing.

   See "How to Disable Name Servers for Troubleshooting ".

4. Use the ping command to establish basic connectivity.

   See "How to Use ping to Verify Network Connections ".

5. Use the rpcinfo command to verify that sessions can be established and that portmapping is correct.

   See "How to Use rpcinfo to Verify That Sessions Can Be Established".