Windows: Windows 2000 Installation Might Fail When Configuring HTTPS (6398475)

While installing the Sun N1 Service Provisioning System 5.2 Master Server on Windows, the installation fails when selecting the I Am Ready to Specify the HTTPS configuration now option. When choosing this option, the installer prompts for keystore file path and keystore password. The installation might fail by throwing the following error:

Error 1720: There is a problem with this windows installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.

The possible causes for this error are:

• File path provided for the keystore file is invalid

• The password given is not a valid password for the keystore file

Workaround: To prevent an error, verify the following:

• The file path is valid and is accessible

• The file type is a valid keystore file

• The password provided for the keystore file is valid

As an alternative, you can also select the I will specify the HTTPS configuration after the install option instead of the I am ready to specify the HTTPS configuration now option and perform keystore configuration later.

For more information, see Creating a Keystore File and Keystore Password for HTTPS Connections in Sun N1 Service Provisioning System 5.2 Installation Guide.