Customer Support
Sun Microsystems provides the following customer support services:
|
Location |
Description |
|---|---|
|
Technical Support Centers |
|
|
Global Warranty Support |
|
|
http://www.sun.com/service/support/software/desktop/index.html |
Software Support Services |
Installation and Configuration Support Agreement
An Installation and Configuration Support Agreement postulates that the Client has a Standard Installation. A Standard Installation is an installation of the Sun Java Desktop System Retail Product that only contains the packages that are included in the product scope or are offered in the Maintenance Web.
An Installation and Configuration Support Agreement can only be executed for a Standard Installation. The Client shall promptly inform the Supplier about any modification of the Standard Installation performed by the Client after the submission of the offer. If the Supplier does not accept the modification for the Installation and Configuration Support or if the Client does not report the modifications, the Supplier is entitled to terminate the Installation and Configuration Support on extraordinary grounds as soon as the Supplier learns of the modifications.
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