Assessing the Issue

Troubleshooting begins with assessing the issue and attempting to discover the factors that might contribute to the current situation. Assess the issue by collecting some basic information. Answer the following questions to determine contributing factors:

• What events occurred prior to the failure?

• Was any hardware or software modified or installed?

• Was the workstation recently installed or moved?

• How long has the workstation exhibited symptoms?

• What is the duration or frequency of the problem?