Oracle iPlanet Web Server 7.0.9 Troubleshooting Guide

Preface

This Troubleshooting Guide provides troubleshooting tips to debug common administration issues in Oracle iPlanet Web Server (Web Server).

The following topics are addressed here:

Who Should Use This Book

This book is intended for Web Server administrators to troubleshoot the server in production environments. This guide assumes you are familiar with the following topics:

Web Server Documentation Set

The Web Server documentation set describes how to install and administer the Web Server. The URL for Web Server documentation is http://docs.sun.com/coll/1653.9.

For an introduction to Web Server, refer to the books in the order in which they are listed in the following table.

Table P–1 Web Server Documentation

Document Title 

Contents 

Documentation Center

Web Server documentation topics organized by tasks and subject 

Release Notes

  • Late-breaking information about the software and documentation

  • Supported platforms and patch requirements for installing Web Server

Installation and Migration Guide

Performing installation and migration tasks: 

  • Installing Web Server and its various components

  • Migrating data from Sun ONE Web Server 6.0 or Sun Java System Web Server 6.1 to Oracle iPlanet Web Server 7.0

Administrator’s Guide

Performing the following administration tasks: 

  • Using the Administration and command-line interfaces

  • Configuring server preferences

  • Using server instances

  • Monitoring and logging server activity

  • Using certificates and public key cryptography to secure the server

  • Configuring access control to secure the server

  • Using Java Platform, Enterprise Edition (Java EE) security features

  • Deploying applications

  • Managing virtual servers

  • Defining server workload and sizing the system to meet performance needs

  • Searching the contents and attributes of server documents, and creating a text search interface

  • Configuring the server for content compression

  • Configuring the server for web publishing and content authoring using WebDAV

Developer’s Guide

Using programming technologies and APIs to do the following: 

  • Extend and modify Web Server

  • Dynamically generate content in response to client requests and modify the content of the server

NSAPI Developer’s Guide

Creating custom Netscape Server Application Programmer’s Interface (NSAPI) plug-ins 

Developer’s Guide to Java Web Applications

Implementing Java Servlets and JavaServer Pages (JSP) technology in Web Server 

Administrator’s Configuration File Reference

Editing configuration files 

Performance Tuning, Sizing, and Scaling Guide

Tuning Web Server to optimize performance 

Troubleshooting Guide

Troubleshooting Web Server 

CLI Reference Manual

Administration commands that allow you to administer the Web Server through the CLI  

Documentation Conventions

This section describes the following conventions used in Web Server documentation:

Typographic Conventions

The following table describes the typographic changes that are used in this book.

Table P–2 Typographic Conventions

Typeface 

Meaning 

Example 

AaBbCc123

The names of commands, files, and directories, and onscreen computer output 

Edit your .login file.

Use ls -a to list all files.

machine_name% you have mail.

AaBbCc123

What you type, contrasted with onscreen computer output 

machine_name% su

Password:

AaBbCc123

A placeholder to be replaced with a real name or value 

The command to remove a file is rm filename.

AaBbCc123

Book titles, new terms, and terms to be emphasized (note that some emphasized items appear bold online) 

Read Chapter 6 in the User's Guide.

A cache is a copy that is stored locally.

Do not save the file.

Symbol Conventions

The following table explains symbols that might be used in this book.

Table P–3 Symbol Conventions

Symbol 

Description 

Example 

Meaning 

[ ]

Contains optional arguments and command options. 

ls [-l]

The -l option is not required.

{ | }

Contains a set of choices for a required command option. 

-d {y|n}

The -d option requires that you use either the y argument or the n argument.

${ }

Indicates a variable reference. 

${com.sun.javaRoot}

References the value of the com.sun.javaRoot variable.

Joins simultaneous multiple keystrokes. 

Control-A 

Press the Control key while you press the A key. 

Joins consecutive multiple keystrokes. 

Ctrl+A+N 

Press the Control key, release it, and then press the subsequent keys. 

-> 

Indicates menu item selection in a graphical user interface. 

File -> New -> Templates 

From the File menu, choose New. From the New submenu, choose Templates. 

Shell Prompts in Command Examples

The following table shows default system prompts and superuser prompts.

Table P–4 Shell Prompts

Shell 

Prompt 

C shell on UNIX and Linux systems 

machine_name%

C shell superuser on UNIX and Linux systems 

machine_name#

Bourne shell and Korn shell on UNIX and Linux systems 

$

Bourne shell and Korn shell superuser on UNIX and Linux systems 

#

Default Paths and File Names

The following tables describe the default paths and file names used in Web Server documentation.

Table P–5 Default Paths and File Names

Placeholder 

Description 

Default Value 

install-dir

Represents the base installation directory for Web Server. 

Installation as the root user on the Solaris, Linux, AIX, and HP-UX platforms:

/opt/oracle/webserver7

Installation as a non-root user on the Solaris, Linux, AIX, and HP-UX platforms:  

user-home-dir/oracle/webserver7

All installations on the Windows platform:  

SystemDrive:\Program Files\Oracle\Webserver7

instance-dir

Directory that contains the instance-specific subdirectories. 

For all installations, the same as install-dir.

The following table shows the default paths and file names for Web Server when installed as a component of Sun Java Enterprise System (Java ES).

Table P–6 Default Paths and File Names for Java ES Installations

Placeholder 

Description 

Default Value 

install-dir

Represents the base installation directory for Web Server. 

On the Solaris platform: 

/opt/SUNWwbsvr7

On the Linux and HP-UX platforms: 

/opt/sun/webserver7

On the Windows platform: 

SystemDrive:\Program Files\Sun\JavaES5\WebServer7

instance-dir

Directory that contains the instance-specific subdirectories. 

On the Solaris platform:  

/var/opt/SUNWwbsvr7

On the Linux and HP-UX platforms:  

/var/opt/sun/webserver7

On the Windows platform:  

SystemDrive:\Program Files\Sun\JavaES5\WebServer7

Documentation, Support, and Training

The Oracle web site provides information about the following additional resources:

Searching Oracle Product Documentation

Besides searching Oracle product documentation from the docs.sun.com web site, you can use a search engine by typing the following syntax in the search field:


search-term site:docs.sun.com

For example, to search for “proxy,” type the following:


proxy site:docs.sun.com

To include other Oracle web sites in your search (for example, java.sun.com, www.sun.com, and developers.sun.com), use sun.com in place of docs.sun.com in the search field.

Third-Party Web Site References

Third-party URLs are referenced in this document and provide additional, related information.


Note –

Oracle is not responsible for the availability of third-party web sites mentioned in this document. Oracle does not endorse and is not responsible or liable for any content, advertising, products, or other materials that are available on or through such sites or resources. Oracle will not be responsible or liable for any actual or alleged damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services that are available on or through such sites or resources.