Problem With Java Service Causes Performance Reporting Manager to Fail to Collect Agent Data (4855306)

If 15 or more Performance Reporting Manager report requests are scheduled to run simultaneously, you might encounter one or more of the following problems after the software has been running for a period of time:

• Data is not collected from agent machines

• Some report requests remain in a run state indefinitely

• Report requests cannot be scheduled as desired

• Grouping task requests cannot be scheduled as desired

• The Report Manager GUI cannot be launched

• The Manage Jobs GUI cannot be launched

For some of the previously mentioned problems, the console might display the following error message when you launch the Manage Jobs GUI:

Task Service is not available

Similarly, for some of these problems, the console might display the following error message when you launch the Report Manager GUI:

Report Service is not available

Workaround: When you encounter this problem, stop and restart your server components. Type the following commands:

# es-stop -A

# es-start -A

To avoid this problem, do not schedule more than 15 report requests to run simultaneously. Space the run time of scheduled requests over a period of time. For example, if you have 20 requests required to run every hour, split the requests into two separate batches, each containing 10 requests. Schedule the batches to run at 15–minute intervals. Do not schedule the batches to run simultaneously.