Sun Identity Manager 8.1 Business Administrator's Guide

Remedy Integration

You can integrate Identity Manager with a Remedy server, enabling it to send Remedy tickets according to a specified template.

Set up Remedy integration in two areas of the Administrator interface:

Creation of Remedy tickets is configured through Identity Manager workflow. Depending on your preferences, a call can be made at an appropriate time that uses the defined template to open a Remedy ticket. For more information about configuring workflows, see Chapter 2, Workflow, in Sun Identity Manager Deployment Reference.