Troubleshooting Reconciliation Problems

When you are trying to troubleshoot problems with a reconciliation task, review the Reconciliation Status Debug page ( debug/Show_Reconciler.jsp) to see what the resource threads are working on.

Some common reconciliation problems include

• Reconciliation does not start.

  1. Open the System Threads Debug page (debug/Show_Threads.jsp) to see if the Reconcilerserver_name task is running.

  2. If the task is not running, open the System Settings page and click Trace Scheduler.

     Running the Scheduler restarts the Reconciler server_name task.

  3. Check the System Threads page again, and if the Reconciler server_name task has not restarted, the Scheduler might be hung.

  4. Restart your application server.

• Reconciliation fails for a certain user object.

• If the object exists in Identity Manager, try editing the object directly. If the Identity Manager account does not exist, load the one account from the resource.

• Verify the reconciliation user has the proper access rights.

• Try extracting the object to a file using the same code path as reconciliation.

• Open the System Memory Summary Debug page (debug/Show_Memory.jsp or debug/Show_Memory2.jsp) and verify you have enough free memory.