Loading Remedy Users

The Remedy adapter does not have predefined account attributes. You must add these attributes to the schema map. Remedy uses integers to uniquely identify each attribute that it tracks. For example, the Remedy account ID might be assigned a value such as 1002000100. These Remedy attribute numbers must be added as Resource User Attributes on the schema map. At minimum, you must add the following Waveset User attributes:

• accountId

• email (the correlation key)

The USER_EMAIL_MATCHES_ACCOUNT_EMAIL_CORR correlation rule will link the Remedy accounts to the Waveset accounts.

To Load Remedy Accounts

1. From the Resources page in the Waveset Administrator Interface, select the Remedy resource from the New Resource pull-down menu. Then configure the adapter as follows:

   At minimum, add the accountId and email Waveset User attributes. Other attributes can also be added.

   See the online help and the Resource Reference for more information about configuring the adapter.

2. Configure the reconciliation policy for the resource as follows.

   1. Set the Correlation Rule to USER_EMAIL_MATCHES_ACCOUNT_EMAIL_CORR.

   2. Set the following situation values:

      1. Set the UNASSIGNED situation to “Link resource account to Identity Manager user”.

      2. Set the UNMATCHED situation to an appropriate action.

   3. Reconcile the Remedy resource.