How to Report Problems and Provide Feedback

If you have problems with Sun GlassFish Enterprise Manager DTrace Monitoring 3.0 Beta, provide feedback through one of the following mechanisms:

• Feedback Submittal form — A form for submitting feedback on the Enterprise Server product

• Java Technology Forums — An interactive message board for sharing knowledge and questions about Java technologies and programming techniques; use the Java EE SDK forum for discussions related to the Sun GlassFish Enterprise Server v3 product

• Sun Software Support services — Links to the Knowledge Base, Online Support Center, and Product Tracker, as well as to maintenance programs and support contact numbers

• The telephone dispatch number associated with your maintenance contract

  So that we can best assist you in resolving problems, please have the following information available when you contact support:

  • A description of the problem, including the situation where the problem occurs and its impact on your operation

  • Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem

  • Detailed steps on the methods you have used to reproduce the problem

  • Any error logs or core dumps