Java Desktop System Email and Calendar User Guide

Appendix A Troubleshooting Email and Calendar

This appendix provides troubleshooting information for Email and Calendar.

Starting Email and Calendar From a Command Line

When you start Email and Calendar, the last folder that you used is displayed. For example, if you display Inbox, then quit Email and Calendar, the next time that you open Email and Calendar, Inbox is displayed.

You can start Email and Calendar from a command line, and specify the folder that you want to open. The following table lists some typical Email and Calendar folders, and the commands that you use to start Email and Calendar with that folder displayed:




evolution-1.4 evolution:/local/Calendar


evolution-1.4 evolution:/local/Contacts


evolution-1.4 evolution:/local/Inbox


evolution-1.4 evolution:/local/Summary

Any folder 

evolution-1.4 evolution:/folder-path

Importing Email From Outlook and Outlook Express

The following email applications use proprietary formats that Email and Calendar cannot read or import:

To import email from Microsoft Outlook and versions of Outlook Express higher than version 4, use the following workaround:

  1. In Windows, import the Microsoft Outlook or Outlook Express emails into an email application that uses the mbox format. For example, import the emails into Mozilla, Netscape, or Eudora.

  2. Copy the emails to the system or partition you use for Email and Calendar.

  3. Use the Import Assistant to import the emails.

Importing Email From Netscape 4.x

Before you import email from Netscape Version 4.x, choose File -> Compact All Folders from the Netscape Messenger window. If you do not perform this action, Email and Calendar imports and undeletes the messages in your Trash folders.

Importing Contacts From Outlook Express

To import contacts from versions of Outlook Express higher than version 4, perform the following steps:

  1. In Outlook Express, export each of your contacts and contact lists as Vcard-format files.

  2. In Outlook Express, attach each of the Vcard-format files to a message, then send the message to your Email and Calendar account.

  3. In Email and Calendar, receive the message.

  4. In Email and Calendar, to import a contact or contact list from the message, click on the right arrow icon at the left side of the attachment button, then choose View Inline. The contact or contact list is displayed in the message. Click on the Save to addressbook button to import the contact or contact list.

    Repeat this step to import other contacts or contact lists from the message.

Exporting Data from Email and Calendar

Email and Calendar uses standard formats to store data. You can export data easily from Email and Calendar to other applications. The following table lists the formats that Email and Calendar uses to store data:








Vcard format in a .db3 database

Pasting Into the Subject Field

You cannot use the Ctrl + V shortcut keys to paste content into the Subject field of an email message. Instead, use the Shift + Insert shortcut keys.

Signing Secure Messages

When you add an encrypted signature to an email message, you might see the following error:

Failed to GPG sign: Broken pipe
gpg: skipped '<KEY>': secret key not available 
gpg: signing failed: secret key not available

To correct this error, perform the following steps:

  1. Open the following file: $HOME/.gnupg/gpg.conf

  2. Comment out the following line: use-agent

Sun Java System Calendar Server Issues

When you use Email and Calendar with Java System Calendar Server, you might experience the following issues:

PDA Issues

When you use PDAs with Email and Calendar, you might experience the following issues:

Mozilla Web Browser

To configure Mozilla so that Email and Calendar does not start when you choose Send Link or Send Page, perform the following steps:

  1. Open one of the following files:


    Configures Mozilla for an individual user.


    Configures Mozilla for all users.

  2. Locate the following line in the file:

    pref("network.protocol-handler.external.mailto", true)

    Change this line to the following:

    pref("network.protocol-handler.external.mailto", false)

CDE Calendar

You cannot use Email and Calendar with the CDE Calendar application.