Sun Java System Communications Express 6 2005Q4 Administration Guide

Accessing Mail

Login page appears when Mail tab is clicked.

This problem is noticed when the configuration between Communications Express and Messaging Server is not done properly. For Messaging Server and Communications Express to work seemlessly, Messaging or Access Manager Single Sign-On should be enabled. Before starting Communications Express, follow the instructions outlined for Single Sign-on configuration in Chapter 1, Overview of Communications Express

The message “An error occurred during this operation” appears when Mail is accessed from Communications Express.

This error appears when the mail component of Communications Express is not deployed or enabled, but the user logging into Communications Express has set Mail to be the default application.

Work around

The Administrator needs to change the value of the attribute sunUCDefaultApplication in the user’s LDAP entry to “calendar” or “addressbook.”

The user remains logged in even after logging out of Communications Express.

This problem is encountered when Access Manager (formerly known as Identity Server) and Communications Express are installed on different machines and Access Manager Remote SDK is installed in the machine where Communications Express is installed.

Work around

In the machine on which Communications Express is installed, specify the following configuration parameter in file: /servlet/

Note – file can be found under IS-SDK-BASEDIR/SUNWam/lib

You may encounter the following problems when accessing Address book features from Mail:

It is mandatory to deploy Communications Express and Messenger Express (MEM) on the same host to enable them interoperate using Javascript in the browser.