Sun OpenSSO Enterprise 8.0 Integration Guide

Troubleshooting Administrator-Initiated Account Unlock

If you cannot log in to OpenSSO Enterprise, verify that you are using the correct userid and password. The Directory Administrator who reset your password should have communicated to you the temporary password for the user account.

Monitor the Directory Server's access log, during login. You should see successful SRCH and BIND operations, for the user. Example:

[15/Jul/2009:09:32:12 -0700] conn=158 op=9 msgId=269 - 
SRCH base="dc=sun,dc=com" scope=2 filter="(uid=idmuser1)" attrs="dn uid"

[15/Jul/2009:09:32:12 -0700] conn=158 op=9 msgId=269 - 
RESULT err=0 tag=101 nentries=1 etime=0

[15/Jul/2009:09:32:12 -0700] conn=160 op=5 msgId=270 - 
BIND dn="uid=idmuser1,dc=sun,dc=com" method=128 version=3

[15/Jul/2009:09:32:12 -0700] conn=160 op=5 msgId=270 - 
RESULT err=0 tag=97 nentries=0 etime=0 dn="uid=idmuser1,dc=sun,dc=com"

The string err=0 in the entries above indicates success for that operation.

After you log in to OpenSSO Enterprise , if you are not redirected to the Identity Manager page, check the following :