2.1 SGD Server Requirements and Support

This section describes the supported platforms and requirements for SGD servers.

2.1.1 Hardware Requirements for SGD

Use the following hardware requirements as a guide and not as an exact sizing tool. For detailed help with hardware requirements, contact an Oracle sales office.

The requirements for a server hosting SGD can be calculated based on the total of the following:

  • What is needed to install and run SGD

  • What is needed for each user that logs in to SGD on the host and runs applications

The following are the requirements for installing and running SGD:

  • 2 gigabytes of free disk space

  • 2 gigabyte of RAM

  • 1 gigahertz processor

  • Network adapter card

This is in addition to what is required for the operating system itself and assumes the server is used only for SGD.

The following are the requirements to support users who log in to SGD and run applications:

  • Minimum 50 megabytes for each user

  • 50 megahertz for each user


The actual central processing unit CPU and memory requirements can vary significantly, depending on the applications used.

2.1.2 Supported Installation Platforms for SGD

The following table lists the supported installation platforms for SGD.

Operating System

Supported Versions

Oracle Solaris on SPARC platforms

Oracle Solaris 10 release 10/09 (update 8) or later [a]

Trusted Extensions versions of the above

Oracle Solaris on x86 platforms

Oracle Solaris 10 release 10/09 (update 8) or later [a]

Trusted Extensions versions of the above

Oracle Linux (32-bit and 64-bit)

5.5, 5.6, 5.7

[a] Oracle Solaris 11 is not supported


For up to date information on supported platforms, see knowledge document ID 1416796.1 on My Oracle Support (MOS).

Oracle products certified on Oracle Linux are also certified and supported on Red Hat Enterprise Linux due to implicit compatibility between both distributions. Oracle does not run any additional testing on Red Hat Enterprise Linux products. Operating System Modifications

You might have to make some operating system modifications. Without these modifications, SGD might not install properly or operate correctly. 5250 and 3270 Applications

The libXm.so.3 library is required to support 5250 and 3270 applications. This library is available in the OpenMotif 2.2 package. Oracle Solaris 10

You must install at least the End User Oracle Solaris distribution to get the libraries required by SGD. If you do not, SGD does not install.

The TCP Fusion feature of Oracle Solaris 10 can cause problems with some local socket connections used by SGD. Disable the TCP Fusion feature before you install SGD, as follows:

  1. Add the following line at the bottom of the /etc/system file.

    set ip:do_tcp_fusion = 0x0
  2. Reboot the server. Oracle Linux

The default /etc/hosts file for Oracle Linux contains a single entry, which incorrectly maps the host name of the SGD host to the local loopback address,

Edit the /etc/hosts file to remove this mapping, and add a new entry that maps the name of the SGD host to the network Internet Protocol (IP) address of the SGD host. The SGD host name must not be mapped to the local loopback IP address. Virtualization Support

SGD is supported and can be installed in an Oracle virtualized environment. If you encounter a problem when using an unsupported virtualization environment, you may be asked to demonstrate the issue on a non-virtualized operating system to ensure the problem is not related to the virtualization product.

Installation in zones is supported for Oracle Solaris 10. SGD can be installed either in the global zone, or in one or more non-global zones. Installation in both the global zone and a non-global zone is not supported.

On Oracle Solaris 10 Trusted Extensions platforms, you must install SGD in a labeled zone. Do not install SGD in the global zone. Retirements to Supported SGD Installation Platforms

The following table shows the SGD installation platforms that have been retired.

SGD Version

Platforms No Longer Supported


OpenSolaris (all versions)

Red Hat Enterprise Linux 5.0 to 5.4

Solaris 10 OS up to, and including, Solaris 10 5/09

SUSE Linux Enterprise Server 10

2.1.3 Supported Upgrade Paths

Upgrades to version 4.63 of SGD are only supported from the following versions:

  • Oracle Secure Global Desktop Software version 4.62.913

  • Oracle Secure Global Desktop Software version 4.61.915

  • Oracle Secure Global Desktop Software version 4.60.911

  • Sun Secure Global Desktop Software version 4.50.933

If you want to upgrade from any other version of SGD, contact Oracle Support.

2.1.4 Java Technology Version

The following table shows the JDK versions included with SGD.

SGD Version

JDK Version









2.1.5 Required Users and Privileges

To install SGD, you must have superuser (root) privileges.

The system must have ttaserv and ttasys users and a ttaserv group before you can install SGD.

The ttasys user owns all the files and processes used by the SGD server. The ttaserv user owns all the files and processes used by the SGD web server.

The SGD server does not require superuser (root) privileges to run. The SGD server starts as the root user and then downgrades to the ttasys user.

If you try to install the software without these users and group in place, the installation program stops without making any changes to the system and displays a message telling you what you need to do. The message includes details of an install script that you can run to create the required users and group.

If you need to create the required users and group manually, the following are the requirements:

  • The user names must be ttaserv and ttasys.

  • The group name must be ttaserv.

  • You can use any user identification number ( UID ) or group ID ( GID ) you want. The UID and GID can be different.

  • Both users must have ttaserv as their primary group.

  • Both users must have a valid shell, for example /bin/sh.

  • Both users must have a writable home directory.

  • For security, lock these accounts, for example with the passwd -l command.

One way to create these users is with the useradd and groupadd commands, for example:

# groupadd ttaserv
# useradd -g ttaserv -s /bin/sh -d /home/ttasys -m ttasys
# useradd -g ttaserv -s /bin/sh -d /home/ttaserv -m ttaserv
# passwd -l ttasys
# passwd -l ttaserv

To check whether the ttasys and ttaserv user accounts are correctly set up on your system, use the following commands.

# su ttasys -c "/usr/bin/id -a"
# su ttaserv -c "/usr/bin/id -a"

If your system is set up correctly, the command output should be similar to the following examples.

uid=1002(ttaserv) gid=1000(ttaserv) groups=1000(ttaserv)
uid=1003(ttasys) gid=1000(ttaserv) groups=1000(ttaserv)

2.1.6 Network Requirements

You must configure your network for use with SGD. The following are the main requirements:

  • Hosts must have Domain Name System (DNS) entries that can be resolved by all clients.

  • DNS lookups and reverse lookups for a host must always succeed.

  • All client devices must use DNS.

  • When you install SGD, you are asked for the DNS name to use for the SGD server. The DNS name must meet the following requirements:

    • In a network containing a firewall, use the DNS name that the SGD host is known as inside the firewall.

    • Always use fully-qualified DNS names for the SGD host. For example, boston.example.com.

The Oracle Secure Global Desktop 4.6 Administration Guide has detailed information about all the ports used by SGD and how to use SGD with firewalls. The following information lists the common ports used.

Client devices must be able to make Transmission Control Protocol/Internet Protocol (TCP/IP) connections to SGD on the following TCP ports:

  • 80 - For HTTP connections between client devices and the SGD web server. The port number can vary depending on the port selected on installation.

  • 443 - For HTTP over Secure Sockets Layer (HTTPS) connections between client devices and the SGD web server.

  • 3144 - For standard (unencrypted) connections between the SGD Client and the SGD server.

  • 5307 - For secure connections between the SGD Client and the SGD server. Secure connections use Secure Sockets Layer (SSL).


The initial connection between an SGD Client and an SGD server is always secure. After the user logs in to SGD, the connection is downgraded to a standard connection. When you first install SGD, TCP ports 3144 and 5307 must be open to connect to SGD. You can configure SGD to always use secure connections.

To run applications, SGD must be able to make TCP/IP connections to application servers. The types of applications determine the TCP ports that must be open, for example:

  • 22 – For X and character applications using Secure Shell (SSH)

  • 23 – For Windows, X, and character applications using Telnet

  • 3389 – For Windows applications using Windows Terminal Services

  • 6010 and above – For X applications

2.1.7 Clock Synchronization

In SGD, an array is a collection of SGD servers that share configuration information. As the SGD servers in an array share information about user sessions and application sessions, it is important to synchronize the clocks on the SGD hosts. Use Network Time Protocol (NTP) software or the rdate command to ensure the clocks on all SGD hosts are synchronized.

2.1.8 SGD Web Server

The SGD web server consists of an Apache web server and a Tomcat JavaServer Pages (JSP) technology container preconfigured for use with SGD.

The SGD web server consists of several components. The following table lists the web server component versions for recent releases of SGD.

Component Name

SGD Version 4.63

SGD Version 4.62

SGD Version 4.61

SGD Version 4.60

Apache HTTP Server















Apache Jakarta Tomcat





Apache Axis





The Apache web server includes all the standard Apache modules as shared objects.

The minimum Java Virtual Machine (JVM) software heap size for the Tomcat JSP technology container is 256 megabytes.

2.1.9 Supported Authentication Mechanisms

The following are the supported mechanisms for authenticating users to SGD:

  • Lightweight Directory Access Protocol (LDAP) version 3

  • Microsoft Active Directory

  • Network Information Service (NIS)

  • Microsoft Windows Domains

  • RSA SecurID

  • Web server authentication (HTTP/HTTPS Basic Authentication), including public key infrastructure (PKI) client certificates Supported Versions of Active Directory

Active Directory authentication and LDAP authentication are supported on the following versions of Active Directory:

  • Windows Server 2003

  • Windows Server 2003 R2

  • Windows Server 2008

  • Windows Server 2008 R2 Supported LDAP Directories

SGD supports version 3 of the standard LDAP protocol. You can use LDAP authentication with any LDAP version 3-compliant directory server. However, SGD only supports the following directory servers:

  • Oracle Directory Server Enterprise Edition version 6.3.1 and 7.0 (formerly Sun Java Directory Server Enterprise Edition)

  • Microsoft Active Directory on Windows Server 2003, 2003 R2, 2008, and 2008 R2

  • Novell eDirectory version 8.8

Other directory servers might work, but are not supported. Supported Versions of SecurID

SGD works with versions 4, 5, 6, and 7 of RSA Authentication Manager (formerly known as ACE/Server).

SGD supports system-generated PINs and user-created PINs.

2.1.10 SSL Support

SGD supports TLS version 1.0 and SSL version 3.0.

SGD supports Privacy Enhanced Mail (PEM) Base 64-encoded X.509 certificates. These certificates have the following structure:




SGD supports the Subject Alternative Name (subjectAltName) extension for SSL certificates. SGD also supports the use of the * wildcard for the first part of the domain name, for example *.example.com.

SGD includes support for a number of Certificate Authorities (CAs). The /opt/tarantella/etc/data/cacerts.txt file contains the X.500 Distinguished Names (DNs) and MD5 signatures of all the CA certificates that SGD supports. Additional configuration is required to support SSL certificates signed by an unsupported CA. Intermediate CAs are supported, but additional configuration might be required if any of the certificates in the chain are signed by an unsupported CA.

SGD supports the use of external hardware SSL accelerators, with additional configuration.

SGD supports the following cipher suites:




  • RSA_WITH_RC4_128_SHA

  • RSA_WITH_RC4_128_MD5


2.1.11 Printing Support

SGD supports two types of printing: PDF printing and Printer-Direct printing.

For PDF printing, SGD uses Ghostscript to convert print jobs into PDF files. At least version 6.52 of Ghostscript must be installed on the SGD host. Your Ghostscript distribution must include the ps2pdf program. For best results, install the latest version of Ghostscript.

SGD supports Printer-Direct printing to PostScript, Printer Command Language (PCL), and text-only printers attached to the user’s client device. The SGD tta_print_converter script performs any conversion needed to format print jobs correctly for the client printer. The tta_print_converter script uses Ghostscript to convert from Postscript to PCL. To support this conversion, Ghostscript must be installed on the SGD server. For best results, download and install the additional fonts.

Ghostscript is not included with the SGD software.